Eco Greenenergy Solutions Group Ltd - Epping

lazarus L.

I have recently decided to install a solar panel system and I asked a quote to various Companies.
E. G. S. was the better one by far both for price and components offered.
I was a bit unsure because this is a totally new field for me but they came personally at home (the only Company that has done that) and explained me their offer and the difference between the other ones I received. I decided to install the panels with them and the process went smoothly and quick. It was only one day!!!
I have to say the guy that installed the panels was not really friendly at time and I had to call out my patience to do not loose my temper.
From time to time he was a bit bossy in my own home thing that I did not appreciate and I did make sure he understood it.
But then again the installation went smooth and with not major problems, I think the guy was not in his best mood as it was a Sunday. Yes they managed to install everything in a Sunday so I did not have to ask a day off a big thank you for this too.
What is more important is the level of service after installation.
They are always ready to answer, it happened I asked information regarding some noise that the inverter was doing at 11:00 pm and they answered my call (and yes was a Sunday too). Everything is guaranteed and certified by an external insurance Company along with the Company and product warranty and all certificates and paper work are provided.
I m genuinely happy and I strongly recommend their service, their product and support is great!
Prepare a chamomile tea for the installer, avoid to install on Sundays and everything will be great!!! 🙂
Jokes a par, t their are great and I could not be happier of the service I have received, in fact I m recommending them to all my neighbors

Nicole G.

Overall experience with Eco Greenenergy has been excellent. They spent a while of there time going over everything with me. Any questions or concerns I had were answered right away. I felt really comfortable with the service Eco Greenenergy provided. I highly recommend this company if you plan on installing solar panels & battery.

Musicland U. L.

Just want to share our wonderful experience. We have just had our new LG Heatpump heating system installed complete with radiators in all rooms. Ewan was so helpful and his installation team were amazing! This was a big job and the workmanship was first class. The pipe runs were so neat a tidy and the boys even fill in any excessive holes in our coving, on completion they left everything clean and tidy.
Great job and well done! We will certainly be recommending Eco Greenenergy Solutions Ltd. David & Grace, Suffolk.

joshua F.

Had an Air Source Heat Pump installed mid March 2021. Ewan from the install team kept in good contact throughout the planning and install. Fitting team worked hard to get everything installed and to a high standard in a timely manner, and I'm very happy with the final result as everything is working as it should.

Would happily recommend to others

Prabu S.

The entire experience from start to finish with Eco Greenenergy Solutions has been excellent.

They explained the whole process and resolved any questions/queries I had. Then, after going over the options, Ewan and his team fitted a 10.5KW system with three battery packs and an electric car charge point. The installation was quick and fast, and he went out of his way to upgrade my ChargePoint when there was a fault.

They also helped with a DNO registration for my system, which is complex and tricky for a first-timer, but Ewan helped every step of the way, and I could not be happier. I would recommend to anyone in the market for a Solar and battery.

Phil B.

Damaged our property, incomplete and poor installation, breached contract, won't return deposit

Eco Green Energy Solutions came to install underfloor heating at our property, said they had finished the work on one of the floors and asked for payment.

Our builders, architect, structural engineer and two other heating companies have all had a look at their work and unanimously say that building regulations were broken and the installation was not done right.

The had cut made 30 cuts into the joists, every single one of which broke building regulations - too wide and too deep (many were over 10cm wide).
They cut holes into the joists for the flow and return (instead of routing along the side of the wall)
The holes they cut into the joists were below the cuts - which again breaks building regulations.
There were kinks in the pipes (so whole zones would have to be relaid)
The manifold was too high.
No pipes were connected to the manifold.
The pipe leading to the water cylinder was too small.
No pressure test was done (and no record of one supplied).
They prepared a plan for the underfloor heating - it showed pipes running in a perpendicular direction to the joists, so couldn’t have worked. It also had the wrong spacing between the joists.
We weren’t given any document for protection of our deposit - so it seems it wasn’t registered with a deposit scheme.
The quote we received had a photo of spreader plates on it and their website invites you to add spreader plates to your quote - yet they said spreader plates weren’t included in the quote and we had to pay our builders to install them on top. All companies that have since quoted to fix their work have said they install spreader plates themselves.
The contract said they are a member of a dispute resolution scheme - which turned out to be incorrect (they are for other products but not for underfloor heating - which is what the contract was for)
Their communication was terrible - on one occasion they came unannounced to look at the site, then left and sent an email complaining about the site. Our architect and builder were downstairs the whole time but they didn’t talk to them.
On another occasion they called at 6pm to ask if the site could be ready for installation at 8am the next day.
They sent someone to the house to make a plan with us for the underfloor heating, then the next day said they weren’t working on the project. At least two companies like this were used, the workmen were probably also subcontractors.
They refused to return our deposit.

Brian F.

I tried very hard to do my own research before committing with these guys. In the end it was ECO green energy that most closely matched that research. And very competitively priced.
For the installation I have rarely seen anyone work so hard. The system has worked perfectly since its installation. No problems at all. I have calibrated the energy generated against other systems nearby and it really delivers what I was promised. I'm being hyper critical not giving a full five stars as I can't communicate with the inverter via an app. But I haven't made much effort to resolve that either as I already have a Tesla Power wall which gives me enough data. Good job, done well.

Krystal _.

I recently had a Solar panel and underfloor heating system fitted in my property and to say that I am over the moon would be an understatement! The level of professionalism and courtesy shown by all members of staff from this company was much appreciated. I was not too familiar with how these systems worked and when I started enquiring I dealt with a lovely lady named Elisha who explained everything in a way that I could understand. It was actually a very straight forward process, from the first conversation, to the visit and finally completion of the works. Thank you ever so much to you and your hard working staff! My mother is now waiting for her slot to get the same solar system as myself-God bless you guys!