MeraBoiler - Potters Bar

Sham M.

Meraboiler was hired to perform the routine replacement of a gas boiler, an experience that ultimately revealed significant deficiencies in professionalism, competence, and integrity.

Following an extensive round of engineer quotations, my landlady—motivated primarily by cost considerations—selected Meraboiler, the lowest-cost provider, to replace an aging gas boiler prone to frequent failures. During Meraboiler's initial site assessment, their representative presented himself as knowledgeable and persuasive, expertly identifying apparent points of failure such as sludge accumulation and pipe blockages. In hindsight, this assessment appeared designed primarily to preemptively justify subsequent shortcomings in workmanship.

On the scheduled installation day, Meraboiler disregarded explicit instructions to arrive at 10:00 AM due to a critical client meeting scheduled at 9:00 AM. Instead, their engineers arrived at 9:15 AM, persistently ringing the doorbell and disrupting the meeting. This forced its premature termination and subsequent rescheduling, causing inconvenience both to my client and my professional obligations.

Communication difficulties were evident from the outset. The technicians entered without greeting or offering explanations regarding their procedures or anticipated disruption. They provided no guidance on clearing valuable kitchen appliances or on the extent of intrusion their equipment would cause.

Several troubling incidents occurred during installation:

1. Technicians appropriated cardboard boxes from my personal storage without permission to protect kitchen surfaces due to their own inadequate preparation.

2. They consumed milk from my refrigerator without consent and left personal items—such as hairpins—in my bathroom.

3. Approximately two hours into their work, I discovered significant damage—a prominent crack across the top of my £300 Nespresso coffee machine.

When confronted about this damage, the engineers initially offered no explanation beyond expressions of confusion. Instead, they contacted their supervisor, who promptly arrived and denied responsibility by asserting that because "the box [the item came in] isn't new," the crack must have predated their arrival. Upon further challenge, he became confrontational, verbally aggressive, and threatened to withdraw his team from the job. Shortly thereafter, he instructed his team to leave abruptly, leaving the kitchen in an unusable state.

The landlady's subsequent response was inadequate; she failed to address or resolve the issue regarding the damaged coffee machine. Instead, she later imposed a rent increase of £240 per month during a fixed-term tenancy agreement.

Meraboiler eventually returned later that day to complete the boiler installation. However, their return was marked by silence and evident hostility. Ultimately, their deficient customer service was matched only by their substandard workmanship.

I'm not alone in expressing grave concerns about Meraboiler's professionalism and workmanship. Other customers have similarly described installations as "extremely sub-standard and unsafe," (1) noting repeated unanswered calls for assistance following inadequate installations. Additional reviewers characterised Meraboiler as "incompetent, unprofessional and rude," (1) highlighting issues such as unresolved leaks after installation and poor value for money. One reviewer explicitly warned potential clients: "DO NOT USE OR YOU WILL LOSE YOUR HARD EARNED MONEY," (1) recounting pressure tactics resulting in a £2,000 loss. Another customer detailed experiences where installations led directly to water leaks without adequate follow-up support or resolution. Please also read Meraboiler's reviews on TrustPilot (2).

Potential customers are advised to exercise caution when considering engaging this company for similar services.

(1) https://www.yell.com/biz/meraboiler-potters-bar-7855363/
(2) https://ie.trustpilot.com/review/meraboiler.com?stars=1

Krish Y.

I couldn't be more impressed with Meraboiler! From start to finish, their service was seamless and professional. Booking an appointment was simple and convenient, and the engineer arrived promptly as scheduled. The team was knowledgeable, efficient, and clearly took pride in their work. They explained everything thoroughly and made sure I was completely satisfied before leaving.

The quality of the boiler installation was outstanding, and I’ve already noticed a significant improvement in my home's heating and energy efficiency. Their pricing was transparent and competitive, with no hidden surprises. It’s rare to find a company that combines expertise, excellent customer service, and great value so well.

I highly recommend Meraboiler to anyone looking for reliable boiler services. They’ve truly set the bar high!

Anant A.

I got my boiler installed in April 2024 in Ruislip. Timely and good service. Competitive price. They installed boiler, did the power flush (needed some pursuing even after original agreement so 4 star instead of 5) and issued the gas safety certificate. They kept the place tidy and took away the old boiler. Overall I am happy with the services provided. Good company and I recommend them.

Raisul I.

After my boiler packed in I needed a replacement asap. I found Meraboiler online and after a few simple questions I was able to arrange for a new boiler to be fitted the next day to get me back up and running. The installers Johny and Amar were superb, they turned up and were friendly, tidy and explained everything I needed to know. My new boiler is superb!!! Thank you Meraboiler I cant thank you enough and I will definitely be recommending...

Desire C.

"Meraboiler provided exceptional service when I needed a boiler replacement. The technician was punctual, knowledgeable, and very professional throughout the process. They explained every step clearly, ensuring I felt confident in their work. Pricing was transparent with no hidden charges, and the installation was completed efficiently. Highly recommend them to anyone looking for reliable boiler services in the London area!"

Waqas Z.

MeraBoiler installed a new heating system in our home, and their professionalism and expertise impressed us. The system works flawlessly, and their customer service is exceptional

Adnan A.

MeraBoiler's reputation for reliability and quality workmanship is well-deserved. Their team arrived on time and ensured the site was secure and tidy

Deepak U.

Scam. Fraud. Cheats.

I am a genuine and unfortunate buyer. It’s been almost 2 months and we are still struggling for them to fix sub standard work they did for us. We got our boiler replaced through them. Please stay away from this company and its owners. We will take them to court. Also check the reviews on Trustpilot, there are many more defrauded by them. Refer to the picture below as it shows the boiler is “live” with electric current flowing through the surface of the boiler !!