Ruby Energy - Fleetwood

Okay, here’s a detailed overview of Ruby Energy, presented in a formal and helpful manner, suitable for an individual seeking information about this energy supplier:

Ruby Energy: A Reliable Energy Provider

For those seeking a dependable and responsive energy supplier in the United Kingdom, Ruby Energy presents itself as a noteworthy option. The company operates from its base at Address: Parkside Stand, Town Football Club, Park Ave, Fleetwood FY7 6TX, United Kingdom, and can be contacted directly at Phone: 3445678427. Visitors can also access comprehensive information on their website: Website: rubyenergy.uk. Currently, the company boasts 88 reviews on Google My Business, indicating a significant level of customer engagement and feedback.

Company Overview and Specialties

Ruby Energy specializes in providing energy supply services to residential and small business customers. They focus on delivering a straightforward and competitive approach to energy tariffs. A key element of their service is a commitment to responsive customer support, which seems to be a significant factor in customer satisfaction, as evidenced by several positive testimonials.

Location and Contact Details

The company’s physical location at the Town Football Club in Fleetwood, Lancashire, serves as a central hub for their operations. This location allows for efficient service delivery and facilitates direct communication with their team. It’s important to note that Ruby Energy prides itself on accessibility – their phone number is readily available for direct inquiries, and their website provides a wealth of information at your fingertips.

Customer Service and Reputation

Based on feedback, Ruby Energy places a high value on its customer service. Reports suggest a proactive and helpful approach, particularly when dealing with payment issues or during the renewal process. Several customers have highlighted the efficiency and professionalism of their support team, with specific individuals like Charlotte Lee and Lynn being commended for their assistance. It appears they demonstrate a willingness to adapt to competitor pricing, ensuring customers receive the most advantageous deals.

Key Features & Information for Prospective Customers

• Competitive Tariffs: Ruby Energy aims to offer competitive energy rates.
• Responsive Support: Customer service is frequently cited as a strong point.
• Flexible Options: They appear to cater to customer needs during the renewal process, providing various choices.
• Simple Process: The company strives for a straightforward and uncomplicated experience.

Average Opinion & Recommendation

The average customer opinion for Ruby Energy stands at 3.7/5, reflecting a generally positive experience. While there’s always room for improvement, the volume of positive feedback suggests a solid foundation. It's clear they understand the importance of a seamless and supportive customer journey.

Ultimately, Ruby Energy appears to be a viable choice for consumers seeking a reliable energy supplier with a focus on responsive service. We strongly recommend visiting their website at rubyenergy.uk to explore their current tariff offerings and to contact them directly via phone or through their online contact form. Taking the time to investigate their services could lead to a beneficial and hassle-free energy experience.

👍 Reviews of Ruby Energy

Nisha S. (.

5/5

Charlotte Lee from Ruby Energy was very helpful in figuring out my payment issue. Their customer service was quick, clear, and professional. I appreciate their support and would recommend them!

Bill B.

5/5

On renewal, we were ably assisted with the provision of options, quickly and efficiently by Lynn. They were willing to react to competitors quotes and in the final analysis beat them. We are happy to stay with Ruby who’s service has been excellent.

Tiffany O.

5/5

Spoke with a Ruby Advisor today Kim Lawrence who couldn't have been more helpful. 5* service and understanding of my new account query. Very happy new business customer.

Elena D. P.

5/5

Extremely impressed by the customer service support received. Charlotte-Lee ensured she understood the problem and was able to sort without any issue.

Gabriel T.

1/5

I am extremely disappointed with Ruby Energy. I moved into a new property in October 2023 and was automatically placed on a "deemed contract" with them, despite never signing any formal agreement. When I attempted to switch to a different supplier,Ruby Energy claimed I was bound by a contract that I never signed and have refused to let me change suppliers.

Their customer service has been unhelpful and dismissive. Despite multiple requests, they have failed to provide any evidence of a signed contract, which I am legally entitled to see if they insist I’m bound by it. Instead, they seem determined to keep me locked in and are making it as difficult as possible for me to exercise my right to choose my own supplier.

The entire experience feels like a deliberate attempt to trap customers who have no formal agreement with them. I would not recommend Ruby Energy to anyone. Their approach to customer relations and contractual transparency is deeply troubling. Avoid if you value fair treatment and clear communication.

Matt P.

1/5

Terrible supplier. Increased my fixed tariff during contract. When I finally closed the account they kept chasing me for information I had already sent them through both their online portal and via email. They do not refund final over-payments unless requested, and that took over 2 months to receive, with multiple phone calls chasing it up. Every step is a struggle with people failing to do what’s promised, and refusing to escalate when you have a problem. Avoid.

Red B.

1/5

I would give a blackhole rather than a star. I was warned not to go near them but I foolishly went with them as they offered me a deal that suited. Unfortunately they did didn't honour that and have acted appallingly. Reported to ICO and Ombudsman. Dont trust a word they say.

Farhana R.

1/5

VERY VERY BAD never go with them.Extremely disappointed with Ruby Energy. They mislead customers and bind them into long-term agreements without proper consent or explanation—this happened to us. Once locked in, they charge over three times the normal rate. Their customer service and complaints department are appalling; they seem to work only for their own benefit rather than resolving customer issues. Avoid Ruby Energy at all costs!"