Tesco Express - Horsham

Richard B.

17 types of cheese but you cannot inflate your tyre.

Mrs F.

I avoid it at all costs, there tends to always be a queue for the pumps as the lay out is rubbish.
Shop is expensive but has everything and handy for a meal deal or odd bits. No ATM.
Small frozen section, small car park, some flowers.. exactly what you'd expect.

Starscream

27.09.2021
So I'm writing this amidst the "Fuel Shortage" "Panic Buying" situation that we're currently going through.

Like most drivers, I needed fuel to carry on with my daily tasks.

I drove into the forecourt but they were coned off... although one driver managed to drive in - I could also see that some of the pumps were not 'locked off'.

Desperate for fuel but wanting to remain polite, I went into the store and asked the staff, "May I have some fuel, I can see your pumps still working".

They pondered as to what to say to me and eventually mustered up with the following, "All the fuel is now reserved for emergency services only". I tried to negotiate and plead with them and said, "I only need £20 just to keep me moving". They said "No".

Naturally, I didn't want to argue but was frustrated. I drove around looking for fuel with no luck but drove past the same Tesco Esso Express 20 mins later and low and behold, what did I see...? The staff were pumping up their cars with fuel! The guy that clearly lied to me saw me and he walked away from the forecourt trying to hide his face out of shame.

This clearly isn't fair where the staff are lying about the fuel that they have, just so they can hoard it for themselves! The least they could've done was to reason with motorists and enforced a £20 - £30 max fuel limit. But no, they decided to outright lie!

Incredibly disappointed with such display of low morales, greed and unprofessionalism from Tesco staff.

Nicky H.

I am so annoyed with the staff in Horsham Store. I do my weekly shop there and normally its okay. However.for the last couple of weeks following my food shopping I have stood in line for the cigarette kiosk. Last week I was told to move along as both tills were available to purchase things; today after standing a long queue and waiting for people to pay for their shopping, which they had in baskets (told previously could not pay for shopping here) I moved along the queue - whilst someone was being served another person bypassed the long queue; when I asked for my purchase the female behind the counter, said, 'I'm serving her first' - when pointed out that I had waited in the queue she retorted, 'I am customer service. I then responded that last week I had been informed that it was one queue and to move along - I was told, only if I don't have a customer - they want to make their minds up about their policies - one lost customer.

Claire B.

Handy for fuel and quick shopping essentials rather than going to the major supermarkets. The refit helped with parking somewhat but they didn't take the opportunity to solve the issue of cars getting from parking through the often conjested refueling area. The two should have been separate facilities. If you refuel often you get caught in a long queue of shoppers. One till in busy periods should be fuel only to prevent queues of cars on the road. Its still a great store. Just needs some rethinking and care when busy.

Natalie C.

Very limited selection of food even for an express

Secret S.

If wanting fuel don't get there before 7 as tanker is on forecourt, if wanting fuel after 7 be prepared to wait up to 20 mins as extremely busy and some people fill up and then do a shop while leaving car at pump... I don't have a choice as firm only use ESSO and this is the only one in a 15 mile radius....

william S. M. (.

Cool place to shop. Always busy. Wait ages just to pay for petrol.