Octopus Energy Sales Hub West Midlands - Birmingham

Octopus Energy Sales Hub West Midlands

Located at the prestigious address of Suite 1.01 Imperial and, 23 Whitehall, Colmore Row, Birmingham B3 2BS, United Kingdom, Octopus Energy Sales Hub West Midlands is a prominent energy supplier in the region. The company specializes in providing energy supply services, ensuring that their customers receive reliable and efficient energy solutions. Additionally, the office boasts a wheelchair-accessible entrance, making it easily accessible to all visitors.

With a 2.3/5 average rating based on 42 Google My Business reviews, customer opinions about Octopus Energy Sales Hub West Midlands are mixed. Some customers appreciate the company's efforts to provide energy solutions, while others have cited issues with customer service and billing.

For those seeking an energy supplier in the West Midlands area, Octopus Energy Sales Hub West Midlands offers a range of services and solutions. Their website provides further information on their offerings and how to get in touch with their team.

Specialties:

• Energy supplier

Other points of interest:

• Wheelchair-accessible entrance

Opinions:

• This company has 42 reviews on Google My Business.

Average opinion:

• 2.3/5

👍 Reviews of Octopus Energy Sales Hub West Midlands

peterf

2/5

Well-meaning but incompetent.
This company bombards the radio waves with a barrage of comments from dubious-sounding ‘customers.’ Here’s one from a real customer. Based on their claims media boasts, I assumed this business used the most up to date predictive tools when determining their recommendations about payments. Their boast is that they will recommend the best tariff for customers based on their state of the art algorithms and I believed them. How wrong I was
I was paying £205pm by DD and was happy this until I received notification of a special deal based on their ‘research’ recommending a new payment of £183. Three months latter they fell me i must now increase my payments to £234 pm because my payments ( based on their recommendation) were too low. This follows a similar pattern where misinformation and erratic performance is the norm.
And as an aside, the way they set out their billing information on the email correspondence is incomprehensible.
I’d move to another provider but my worry is they’re just as bad as all the others. What a terrible indictment on the industry!

Navdeep B.

1/5

Billing amount is wrong, when I called they say that we understand and refund and confirm on email but neither they mail or have refunded the amount. They never respond back on emails and a simple issue has been stretching for more than a month. I feel, I should switch to someone more reliable.

David K.

1/5

If I could give zero, I would. I moved my father to Octopus as they had really good reviews. Our experience has been on-going since October with a faulty smart meter that refuses to read the econimy 7. So a 94 year old widower is paying full price electricity linimg their pockets and robbig him of his hard earned pension.
I have been in communciation, phone and email, since october and they even sent out an engineer, who agreed that it is faulty. This is not just poor service, it is incompetent. Had I run my business like this, I would have failed completely and deserved to fail.

Jack M. B.

1/5

I feel scammed, I feel iv made a huge mistake be switching... customer service is bad. Should of stuck with E.on

ABDULRAHMAN A.

1/5

I don't know why you have to take money out of the bank twice in a month. Do you want to change the company؟؟

Alejo L.

1/5

The place is closed and the company scam. They still sending letter and not taking the phone to make pay thousands of pounds from it wasn't my property

Cindervane

1/5

Van reg nu73 yde consistently parking on grass outside my flat and taking up resident parking spots sick company

Trixie

1/5

Recently fine a home move, some bright spark managed to merge my account with another customers. When they live in Scotland not only was I receiving my bill which was nil but was receiving their £500 bill. Staff were trying to tell they have the same email address which is impossible. Which they kept condicting theirselfs.
Then to make matters worse, member staff was very rude and was trying to put words into my mouth that I hadn’t said, just cause she couldn’t deal with the task at hand. She threatened to put the phone down and kept repeating herself. Weren’t explaining anything, inexperienced staff, who very childish and unprofessional. ( seems like companies just hire any random person nowadays)
Received email saying it was an error. Huge error which I don’t need won’t be staying with them, useless what happens when you have to many customers not enough experience ls staff. Their excuses they’re busy..and?
No excuse for poor service sort it out octopus.
I recently took this company to ombudsman and won my complaint I left a review on a different website which octopus refused to post but had the nerve to respond which this silly response. ( not taken ownership and trying to provide themselves on excellent 🤔 of that was the case I wouldn’t of taken you to ombudsman and you wouldn’t of send me this response…I rest my case.