PC Help@Home Ltd - Walton-on-Thames

PC Help@Home Ltd is a highly regarded technology support and repair service provider located in Walton-on-Thames, United Kingdom. Established to cater to the diverse technological needs of both individuals and businesses, the company has cultivated a strong reputation for its comprehensive services and commitment to customer satisfaction. Their central address is 9 Station Ave, Walton-on-Thames KT12 1NR, and they can be contacted directly at Phone: 1932267085. For more detailed information and to schedule an appointment, visitors can explore their website at Website: techshedonline.com.

Company Overview and Specialties

PC Help@Home Ltd distinguishes itself through a broad spectrum of technological services. Primarily, they offer a dependable computer repair service, addressing issues ranging from software malfunctions to hardware failures. Beyond simple repairs, they provide expert computer consultation, assisting clients in selecting the right hardware and software solutions for their specific requirements. Their offerings extend to encompassing computer support and services, including troubleshooting, maintenance, and data recovery. Recognizing the convenience of modern logistics, they also provide a delivery service, ensuring that broken equipment can be efficiently transported for repair. Furthermore, they specialize in phone repair service, demonstrating a commitment to supporting a wide range of electronic devices.

Key Features and Accessibility

PC Help@Home Ltd prioritizes accessibility and convenience for its clients. They offer online appointments, streamlining the process of scheduling service. Their on-site services provide an added layer of convenience, allowing technicians to visit clients’ locations for repairs and consultations. To cater to a broader clientele, they provide language assistance, ensuring clear communication regardless of a client’s native language. The business is designed to be wheelchair-accessible, featuring a wheelchair-accessible entrance, wheelchair-accessible seating, and a wheelchair-accessible toilet, reflecting their dedication to inclusivity.

Payment and Parking Information

For payment flexibility, PC Help@Home Ltd accepts a variety of methods, including credit cards, debit cards, and NFC mobile payments. They understand the importance of convenient parking and offer free of charge street parking in the surrounding area, alongside paid parking lot and paid street parking options. The business is also recognized for its commitment to ethical practices, being LGBTQ+ friendly and operating as a transgender safe space.

Customer Feedback and Reputation

The company’s dedication to quality service is demonstrably reflected in its positive customer reviews. As of today, PC Help@Home Ltd boasts 227 reviews on Google My Business, with an average opinion of 4.8/5. This indicates a high level of client satisfaction and reinforces their position as a trusted provider within the community. Here’s a summary of what clients frequently mention:

• Expert Technicians: Clients consistently praise the knowledge and skill of the technicians, highlighting their ability to diagnose and resolve complex issues efficiently.
• Reliable Service: Many reviews commend the company’s punctuality and commitment to delivering on their promises.
• Clear Communication: Clients appreciate the transparent and informative communication from the team, ensuring they understand the repair process and associated costs.
• Friendly Staff: Positive feedback is regularly given regarding the helpfulness and courteousness of the staff.

PC Help@Home Ltd strives to provide a seamless and stress-free experience for all its clients. Their comprehensive services, combined with their commitment to accessibility and customer satisfaction, make them a valuable resource for anyone seeking technology support in the Walton-on-Thames area and beyond. The company’s commitment to inclusivity and ethical practices further solidifies its position as a responsible and trustworthy business.

👍 Reviews of PC Help@Home Ltd

Kaija L.

1/5

Utterly disappointed with the service and communications I have received from the Tech Shed. I was keen to support a local business when the lens needed replacing on my iPhone 15 Pro. The Tech Shed said they could replace it with a new one, which they did. However the new lens is not water/air tight and clearly they left some dirt under the lens when it was placed on the phone. All my photos now have black dust dots on them and a discolouring to all the images. The phone took better photos when it was broken! I have emailed multiple times to ask for a refund and/or for the TS to remove the lens they placed on the phone's camera, so that I can get it repaired properly elsewhere. They have refused to do either, and have simply copy and pasted the same response to my email regardless of what I have politely asked of them. I am so disappointed at the post-'repair' service I received and the arrogant attitude of the Daniel ever since. I have been trying to sort this for over two months but have been unable to get a proper response from them. The camera on the phone is now unusable. They may be capable of simple repairs on inexpensive equipment, but I would warn against taking an expensive phone or camera to them.

Talia

5/5

Would recommend to anyone! Really helpful, personable, and efficient service. Brought my laptop in yesterday and the new screen was ordered overnight and fitted today (and looks good as new!), even so close to Christmas! Quote was half the price that Apple had quoted as well. Overall I'm super happy 🙂

Parisha J.

5/5

I cannot speak more highly of this business. I took my laptop in after it dropping it very badly when in a rush. It failed to start, with me fearing a motherboard issue / or un-repairable. Feeling devastated I took this into Tech Shed. They provided a good clear consultation, quick diagnosis and unbelievably a fix! The communication was clear and prompt with a very reasonable price. An honest and thorough establishment who I would use again - highly recommend.

Lucy J.

5/5

I needed to download some new software to get some urgent work completed and given my reliable old MacBook Air wasn’t having any of it, The Tech Shed came to the rescue, what an efficient, thorough and very personable service. Would certainly return and recommend this lovely team.

Mark E.

5/5

Gaetano replaced the battery in my HP Spectre with a new one I'd purchased elsewhere. He gave me an honest quote of £33 for half hour labour and completed the job the very same afternoon. Excellent service at a reasonable price, thanks👏

hello P.

1/5

took my broken phone in, took almost a month to even contact me to then procced to tell me they "didnt have the part" after they told me they have ordered the part. unreliable, zero communication do not go to this place!!

Cathryn S.

5/5

Having v carelessly snapped off part of my charger into my phone, I popped into the Tech Shed to see if they could help. With amazing patience the man in the shop managed to prise the broken piece out with no damage whatsoever to the phone. He did this completely free of charge. I have used the services of the Tech Shed before and have always had excellent service which was why it was my first port of call today. As such I would highly recommend them.

Mandy

5/5

100% service.
Replied to my email straight away. I Walked into the shop the next day. They was really friendly and kind and so helpful. Got my phone back up and running. It is now charging perfectly. Thank you so much. Highly recommend