Capital Repairs - Harrow

N Q.

I wouldn't recommend using this company. Experience has been awful. They advertise a same day service, they couldn't fulfil that element of their advertising. Some jobs seem to be outsourced to another company, you only find this out when things start going pear shaped.

First engineer booked couldn't make it so another had to be re-booked but couldnt come from another (2 days). At this point we're verging on a week. I constantly had to call to get updates, had to call to see if the part had been ordered, it hadn't been as it needed to be approved due to the amount (it was approx £50....) but yet again no one had communicated this. You are promised call backs but staff don't. It is only when you decide after 3 weeks that you no longer want to proceed and request your money back is when some action may arise (mind you notin your favour). The staff complained about each other's computer notes, they have to use another system to get updates as they outsource the work in some locations.. staff complain their system slow on every call.

The engineer that did visit, visted for 3 mins asked what the issue was and then left. I asked if he wanted to ensure that was the issue (ie test to be sure) but he claimed that would take a while as we would need to run a cycle (broken dishwasher) which he clearly didn't want to do on a hot Friday afternoon.

I wouldn't recommend this company unless you fancy making it a full time job chasing them and hearing unorganised excuses for why they cannot fulfill a simple repair job.

Sally Z.

Recently booked an appointment with Capital Repair Peckham to fix my microwave oven combi, oddly the microwave back to work the day before the appointment day so I had to cancel it, thought I would lose my half prepayment £60. But they are very understanding and friendly to refund me. How lovely they are. Definitely will use them in the future.

Eve H.

I had Zulfi visit to repair my washing machine. He was extremely dillegent thorough and friendly and fixed the wm first time, (which is past experience with other companies doesn't always happen).

Brilliant service, thank you Capital Repairs & Zulfi

Alexandra W.

Paid £150 for a gas engineer to fix my gas oven, rearranged for 23 Dec 2024. I requested that the gas engineer give me 30 mins notice before arrival. I received 1½ hour notice before arrival by text, then 10 mins text before arrival. As I am a landlord, I cannot hang around in the cold for 1½ hours.

My main complaint was the gas engineer was very rude and aggressive. He spoke to me with utter contempt. I would have asked him to leave if it was not my home he was attending. Had I booked the gas engineer directly he would never have spoken to me in this manner. There is no concept that customers are paying for you to be there. I guess because I did not contract them directly, they think it is no holds bar and can mouth off as much as they like. As a result, I decided not to allow the company to order parts or fix the gas oven.

Adrian H.

Hi
I contacted CR on the 19th of December, they charged me over the phone £108.00 for a callout for the engineer to look at my LG fridge which is fairly new but it hasn’t got warranty, however the engineer never turned up for the 1st appointment, i had to chase them to re arrange another appointment for the next day. He attended, was there for about 1hr and a half, he stated the PCB and the sensor is faulty. Chased the office and we got to an agreement for the engineer to revisit with the parts today the 13th of Jan. Engineer attended was here for 2 hours, changed the parts claimed we needed more parts the office will be in contact. The parts cost £180 but the fridge is still not working! They will not be receiving the payment for the parts they can collect their parts and leave. This is ridiculous nearly a month and its the worst decision Ive made getting in contact with! Scam company, they have given me anxiety!

Nicole B.

UPDATE JAN 2025: After my initial review, Pacifica got in touch and arranged for an engineer to finally complete the job of refitting the oven glass. I decided to give them one last chance.

A couple weeks later, the engineer arrived again. He quickly discovered that he didn't have the tool needed to remove the oven door from the main unit and said the job description he'd been given didn't include all the details that would have indicated this specific tool was needed. Luckily he found a similar tool in his kit that he was able to use instead and was finally able to replace the glass. It looked as if there was finally an end to this ordeal in sight.

Now that the oven glass was in place, we could finally test whether the element that had been replaced months before would trip the circuit. Within two minutes, the power went out.

The engineer then said that he could see that the main element and fan element needed replacing. Pity that hadn't been noticed on any of his many previous callouts. But Pacifica  agreed to do this work without any further charge, so again I extended my goodwill and optimism and gave them another last chance.

Several weeks later, in late November, the engineer came back ... with only one of the two elements they said they'd supply. He replaced the one element, the circuit tripped and, after further investigation, he decided it would be necessary to replace the electrical components in the control dials of the oven. This would result in all possible causes of the problem being replaced.

Pacifica then sent me a quote for £260 for the element they said they'd supply without charge and the new parts that had been ordered. I reminded them that they had agreed not to charge for the element. I said I would be willing to pay for the additional parts in the control dials AFTER the job was completed and my oven functioning again. That was in early December and they have not followed up.

Fortunately, I have a double oven, with one oven still working fine, so this job was never super urgent. However, I never imagined it would still be unfinished after almost an entire year.

Unfortunately, there seem to be very few engineers willing to work on Britannia ovens; the engineer said there was a health and safety dispute that ended with a lot of their staff leaving. Also, Pacifica apparently bought up a lot of small service providers (including Capital Repairs, the company I originally booked the job with) and their processes have been in chaos ever since.

When/if I get around to trying to sort this problem out again, I'll check whether any suppliers I'm considering are part of Pacifica and if so, I'll take my business elsewhere. I'd advise you to do the same.
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Oct 2024: I contacted Capital Repairs/Pacifica back in March of 2024 when I needed two problems sorted: 1) an oven element needed replacing and 2) a loose oven glass needed to be remounted onto the oven door.  I paid for the necessary parts and then waited and waited for an engineer to return and fix the problems. Multiple appointments were cancelled and it wasn't until the end of May that they returned to do the repairs. The oven element was replaced but the glass could not be fixed because they had only ordered one bracket and two were needed. Again, I was told that there was an issue getting the required part.

At least two more appointments were scheduled between June and September (including one when I was on holiday, without them even checking my availability first), and every one of them was cancelled at the last minute. In September, I finally asked for a refund of the parts I had paid for. I was told this would take ten days and now, several weeks later, I still have not been refunded. In the interim, I received another text that an engineer would be coming and then, of course, no one turned up. Save yourself the misery and use another company. Capital Repairs/Pacifica has felt like a scam and I will be registering a complaint with them, though I have no expectation it will ever be dealt with.

Susan F.

Compressor with inverter linear needed for our American Style fridge freezer abroad.
The young man in repairs made enquiries where to obtain a like for like compressor, not any old compressor, said he found one in France, it may have been about 10 days in total including driving across the Thames to collect it.
It has been installed and the Fridge Freezer is working.
I didn’t give 5 stars as believe the price for the compressor could be lower.
More importantly the NEW fridge freezer is working. By the way, the fridge freezer was brought elsewhere, but damaged caused by shipping company JP RAM

A.M. G.

5 weeks on and my oven is still not repaired. I have been given conflicting information every time I called, causing a crippling waste of time and customers (I am a professional baker), and the engineer didn't show up for the repair once it was scheduled. Once rescheduled, there were two documented requests by the staff I spoke to to organise a morning callout on that day because I had a work meeting that required me to leave at 4pm, and of course the call out slot I was given (after the office closed so couldn't call CR right away) was 1:45-4:45. I have since requested a refund for the parts ordered and have taken my business elsewhere more professional, diligent, and respectful of their customers.