B&Q Swansea - Swansea

B&Q Swansea: Your Comprehensive Home Improvement Destination

For individuals and families seeking a one-stop shop for all their home improvement needs, B&Q Swansea stands as a premier destination in South Wales. Located within the Morfa Retail and Leisure Park at Bon-y-maen, Swansea SA1 7DF, United Kingdom, this expansive store offers a vast selection of products and services designed to empower customers to undertake their own projects, big or small. With a dedicated team and a commitment to quality, B&Q Swansea consistently strives to exceed customer expectations.

Phone: 1792659600

Website: diy.com

Specialties: B&Q Swansea boasts an impressive range of specialties catering to diverse customer requirements. These include:

• Home Improvement Store: A core offering, providing tools, materials, and expert advice for all aspects of home renovation and maintenance.
• Bathroom Supply Store: Dedicated to transforming bathrooms with a wide array of fixtures, fittings, tiles, and accessories.
• Christmas Store: A festive collection of decorations, lights, and gifts to help customers prepare for the holiday season.
• Do-it-yourself Shop: Encouraging creativity and independent projects with a comprehensive selection of DIY tools and materials.
• Hardware Store: Offering a broad assortment of fasteners, pipes, wires, and other essential hardware items.
• Kitchen Furniture Store: Providing stylish and functional kitchen cabinets, worktops, and accessories.
• Lighting Store: A curated selection of lighting fixtures to enhance any room’s ambiance and functionality.
• Paint Store: A vast range of paints, brushes, rollers, and related supplies for achieving professional-looking results.
• Plumbing Supply Store: Supplying all the necessary components for plumbing repairs and installations.
• Radiator Shop: Offering a diverse range of radiators to suit various heating systems and design preferences.

Location and Accessibility

B&Q Swansea’s strategic location within the Morfa Retail and Leisure Park ensures easy access for customers throughout Swansea and the surrounding areas. The park itself offers ample parking facilities, including a wheelchair-accessible car park and a dedicated wheelchair-accessible entrance, demonstrating B&Q’s commitment to inclusivity. The store’s proximity to Bon-y-maen provides convenient transportation links, making it readily accessible by car, public transport, or bicycle. A quick visit is easily achievable, making it a practical choice for spontaneous shopping trips.

Other points of interest:

• Delivery: Customers can take advantage of convenient delivery services for larger items.
• In-store pick-up: Online orders can be collected quickly and easily in-store.
• In-store shopping: A relaxed and informative shopping environment with knowledgeable staff.
• On-site services: Offering various services such as paint mixing and cutting to order.
• Batteries: A selection of batteries for various applications.
• Credit cards, Debit cards, NFC mobile payments: Multiple payment options are accepted for customer convenience.

Customer Feedback & Reputation

B&Q Swansea consistently receives positive feedback from its customers, as evidenced by its impressive 1845 reviews on Google My Business. The store maintains an average opinion of 4.1/5, reflecting a high level of customer satisfaction. Customers frequently praise the helpfulness of the staff, the quality of the products, and the overall shopping experience. Many highlight the store's extensive range and competitive pricing. While some minor feedback concerns stock availability occasionally, the vast majority of reviews underscore B&Q Swansea’s commitment to providing excellent service and a wide selection of DIY supplies. The staff are generally regarded as knowledgeable and approachable, ready to assist customers with their projects, regardless of their experience level.

Recommendations for Visitors:

• Plan your visit: Check the B&Q website for opening hours and special offers.
• Bring a list: With so much to choose from, a list can help you stay focused on your project.
• Ask for help: Don’t hesitate to seek assistance from the staff – they are a valuable resource.
• Utilize online tools: The B&Q website and app offer helpful tools such as room planners and product finders.
• Consider delivery options: For bulky items, explore the delivery options to avoid the hassle of transporting them yourself.

In conclusion, B&Q Swansea is more than just a retail outlet; it’s a valuable resource for homeowners and DIY enthusiasts alike. Its extensive product range, convenient location, and commitment to customer service make it a standout choice within the Swansea area. By offering a comprehensive suite of solutions and prioritizing customer satisfaction, B&Q Swansea continues to be a trusted partner in home improvement projects.

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👍 Reviews of B&Q Swansea

Tracy G.

3/5

Love the store…. Especially seeing that we are renovating our house and always need something…. Staff are great…. always looking to help. However, as mentioned in the last post… I was gutted to see the dying plants some of which were still in their cradles. I even offered to water them for nothing.
As a gardener it broke my heart! I actually checked the job website to see if it was a lack of staff issue; but there were no jobs available…
I would have gladly applied just to water the plants and pick up those that had fallen over the walkways….Please guys … you can do better than this! Water your (our) plants !

Lynda B.

3/5

Have visited this store often in last few years as been decorating whole house and sorting garden out. Yesterday staff were very helpful and friendly whilst we were choosing paint. However we were disappointed with the garden/plant section purely for the fact there were so many dying plants due to not being watered. The soil was rock hard. Quite a few were reduced as clearance. This is despite there being hosepipes laying around. Surely this has an impact on the price of plants in this store as they must make an allowance for the lack of care. One customer was very upset and said to us I will not be buying plants from here. On visiting the houseplant section it was the same story - whilst there were many lovely healthy plants there was an area of half dead dry plants. Please please water your plants - they have been nurtured to grow and you are letting them die. I know the weather has been hot but surely this is no excuse. I don't let the plants in my garden die. If not for this I would have given 5 stars.

Janet P.

5/5

Swansea B & Q is a very well laid out Store with exceptionally helpful staff.
At the check out a delightful lady called MANDY served us. 🌟🌟🌟🌟🌟
We noticed as we progressed through the queue how welcoming, thoughtfully kind, cheerful and engaging with customers MANDY was. 🌟🌟🌟🌟🌟
An absolute delight to be served by her, she gave A 5 STAR SERVICE AND EXPERIENCE at B & Q today.🌟🌟🌟🌟🌟

Allan B.

5/5

Took an item back to store for help with assembly,( no receipt, no original packing!). Sam from gardening was very helpful.
One week later returned with same item as we couldn’t get it to function effectively. Once again Sam from gardening was on hand and decided that the item was faulty. We received a replacement item which works perfectly.
Excellent customer support.

Karen V.

2/5

Most things are OK but I bought a load of plants 2 weeks ago and one has been going brown and dying. I have tried my best to recover it but it's jot happening. All feed etc is the same as the same and other plants which are doing well. Rang today and was told they don't do anything about plants so tough basically. It wasn't a 3 for £10 plants where you get 9 plants but that wasn't even asked. Need yo take a leaf from garden centres and make sure jour customers are satisfied in some shape even if just advice. Back to proper garden centre next tear it is then.

gamer P.

3/5

Store is ok, Could be better but as most stuff I get is never there. The only problem I have is trying to find a member of staff which are never around.

Esma

5/5

Large store with all departments available. Home soft furnishings, wallpapers, mirrors and decor available with beautiful selection. Small choice of furniture but reasonable lighting selection. Note the coffee shop to which there was a large sign above the entrance appears to be CLOSED.

Milly R.

5/5

Great experience in store and especially with our kitchen design meeting with ‘Evan’. Really knowledgeable guy with great advice and not at all pushy. Meeting was relaxed and exactly what we hoped for. Thank you Evan. Milly and Rhys☺️