Future Heat Ltd - South Shields

m F.

84 yr old left with heating system that doesn’t work and a flood at 10.30pm. Radiators fitted in places that stop doors opening and prevent furniture being where it was for 57 yrs. Dust everywhere (avoidable). One thermostatic valve only finger tight (leaking). Holes for pipe work not made good. Huge air source heat pump with one of its feet balanced on a stone. Joint failed during installation causing minor flood…property damaged. Glossed over by installers. System not working when the installers left in a hurry on the Friday night leaving only 1 radiator working.
1 week later even after calls to the office still unresolved. A small panel heater arrived in the post….to make up for a whole house being cold. 9 days later pipe joint burst causing second flood I find 84 yr old mopping floor and trying to stop furniture damage at 10.30pm on a Sunday. even more property damaged. No instruction left on how to isolate the system.
84 yr old now suffering with a chest infection due to dust, lack of heat and stress…she’s till trying smile through it though . …..12 days in and a plumber may be out. Insurance will only get involved when future heat have done something….meanwhile 84 yr old left to wait in a damp cold damaged property.
Acceptable

Gloria E.

It took 12 hrs from start to finish to replace my old heating system under the government Eco4 scheme.
Alex and his team installed solar panels, radiators and an air source heat pump on day one, and before the end of the next day it was all up and running. All the guys in the team were incredibly friendly, efficient and left the house cleaner than when they arrived.
They made the whole process as painless and pleasant as possible.

Matthew F.

Nice friendly people, but I get the impression because it was a 3-5+ hour drive for each contractor the job they done for me was rushed.
Didn't wire the solar inverter up correctly, and took a day and a age to come out and sort it again, and had a smart meter installed yesterday only to find the meter installer had to leave us disconnected from the grid due to a serious fault left by the electricians (a reverse polarity) phoned up future heat and was assured some one would be out to sort it that day (yesterday) still waiting for them to turn up, So cost me more money to get my own electrician to sort it.

Tom

I would like to thank Future heat Team. Specially Alex and his team for doing a good job. He was really kind and humble good attitude. clearly explained what was going to be done from start to end. Very helpful guy.

Charlene R.

Had a great service from Josh installing our heat pump and radiators down in the depths of Cornwall. Despite them having difficulty with a delivery and removal of our old boiler they remained professional throughout and updated us each time a
situation changed. Also the house was left clean and tidy at the end and the waste has been neatly left ready for collection, great service and they were both great with us having children wondering around too 👍

Marcus W.

We've had Future Heat install our Air Source Heat Pump, Heating and Solar Panels, can't recommend them more, top blokes, Josh and his Colleague who installed the Heating and ASHP, Reese and Ryan the electricians (Who drove from all the way from Scotland to fix an issue we had on a bank Holiday weekend, arriving far into the night just to make sure we had hot water!) and Lee the 5 star Maintenance guy.
All amazing people, we are chuffed to bits with all the work done. Thanks, Future heat!
Marcus and Eleanor 👍

Mary K.

In 2023 Future Heat installed a heat pump, some new radiators and solar panels under the ECO4 scheme. I was very impressed with the company at the time from the care taken to work out heat loss etc to the installation. All was efficient and all the contractors that came were friendly, courteous and helpful.

Unfortunately my heat pump suddenly stopped working about a week ago. Lee from Future Heat came to sort out the fault and carry out a full service. He was here 3 hours and was friendly and courteous throughout. He and the company went out of their way to sort things for me. Thankyou to Lee and Future Heat.

Juliette B.

Absolutely fantastic from start to finish. Mark and his team were brilliant. Lovely bunch of lads, really professional and hardworking. Everything done to a high standard and they made sure I was happy with everything before they left. Highly recommend