HEL Performance Products - Exeter

Sebastian S.

Fantastic product yet to be mounted onto my Honda. Ordered a day before to be picked up next day (my choice) or to be delivered. Company representatives explained all details required over the phone and in person. All communications were very kind, professional, and clear.

Lewis C.

These people are amazing. I ordered some CUSTOM brake hoses (short length, weird pairing of fittings) online from HEL at 12:40pm yesterday. I received them in the post at 11:40am today. That is less than a 24 hour turnaround and basically all of that was the shipping! I doubt you'd get brake hoses this fast anywhere else even if they were picking things off the shelf, but of course HEL had to actually make them as well. Magic.

Of course the lines are top quality as well. They don't just look good; experience from people I know personally shows that HEL parts work perfectly and last forever. But the dedication to turning orders around quickly like this really shines. Thank you so much HEL!

Captain_Flapjack

Incredibly impressive even from first point of contact via email - needed some brake hoses making for an American car, slightly longer than the ones I had as a pattern - which were made while I waited (unexpected!) for an extremely reasonable price. Even while I was waiting several members of staff asked if I was being seen to. Great service, great product. Definitely recommended and I will certainly be a repeat customer.

ROF S.

Can’t fault these folk. Quick call and then walked in with some 40 yr old fuel lines. Conner took less than 30 minutes to come up with a better than original solution. Great product, sound engineering.

Thanks R

Benedict B.

I emailed the customer service for a shipping update and recieced a super fast response then recieved a further update at 23:00 the same night confirming they had finished picking my order ready for shipping. Faultless service and superb quality products.

Oliver V. B.

I have always bought Hel brake lines for any bikes needing brake upgrades and i recently bought a set from a distributor of HEL Performance. Unfortunately the distributor was unable to fulfil the order and not available to sort it.

When I got in touch with Hel themselves, they were above and beyond helpful. The person on the phone was absolutely brilliant, was able to give some additional info on the status of my issue and also issued a brake line directly from them to me using speedy delivery. 5* customers service and really appreciated it. Thanks guys and I'll definitely be back in the future! 🙂

Banned B.

I have been doing business with Hel for a number of years now and have nothing but the greatest of praise for them. Their customer service is absolutely epic and with lads like Shaun Northcott around to help out with questions and problems just makes things so much easier. Recently Shaun and the good folks at Hel helped me convert my existing Hel braided lines for my restomod 1987 GSXR. I also use one of their oil coolers on this bike which clearly is a better performer than the OEM used to be.....my slabbie runs on average between 8 and 11 degrees C cooler since installing the epic Hel cooler. I will keep going back to this bunch as they are 1) extremely knowledgeable and are liberal in giving advice or sharing ideas 2) they do not mess around with any requests and delivers faster than one can expect. Great bunch of Brits! Thank you Shaun, Danny and all at Hel. I told you before, when I pass through their one day I am bringing beer!

Daniel M.

After finding the front brake pipes on my RSQ3 were severely corroded and unsafe on Friday evening, i set about ordering OEM replacements, only to find a lead time of about 10-14 days. As its an RSQ3, aftermarket pattern parts are equally as hard to come by.

HEL to the rescue!! I put my order in on Friday night, they were made in the Workshop yesterday, were delivered this afternoon (Tuesday) and i have just fitted them after work.

The quality is outstanding, and service fantastic. I have been able to get my car back on the road with upgraded brake lines for less money than OEM and in only 4 days (including the weekend!).

Thank you very much HEL, i look forward to my next purchase!