Severn Trent Water - Coventry

Address: 2 St John's St, Coventry CV1 2LZ, United Kingdom.
Phone: 3457500500.
Website: stwater.co.uk
Specialties: Water utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, Credit cards.
Opinions: This company has 111 reviews on Google My Business.
Average opinion: 2.4/5.

📌 Location of Severn Trent Water

Severn Trent Water 2 St John's St, Coventry CV1 2LZ, United Kingdom

☎️3457500500

⏰ Open Hours of Severn Trent Water

Monday: 8 am–6 pm
Tuesday: 8 am–6 pm
Wednesday: 8 am–6 pm
Thursday: 8 am–6 pm
Friday: 8 am–6 pm
Saturday: Closed
Sunday: Closed

Severn Trent Water: A Comprehensive Overview

For individuals and businesses seeking a reliable and established water utility provider, Severn Trent Water stands as a prominent choice. Operating across a significant portion of England, the company is dedicated to delivering essential water and wastewater services to millions of customers. Its commitment to environmental responsibility and customer satisfaction is a cornerstone of its operations.

Location and Contact Information: Severn Trent Waterâs principal address is located at 2 St Johnâs St, Coventry CV1 2LZ, United Kingdom. For immediate assistance, customers can reach them via telephone at 3457500500. The companyâs official website, stwater.co.uk, provides a wealth of information, including billing details, service updates, and contact forms.

Specialties and Services

Severn Trent Waterâs core business revolves around the provision of water and wastewater services. This encompasses a wide range of activities, including:

Water Treatment: Ensuring the quality and safety of drinking water through rigorous treatment processes.
Wastewater Management: Efficiently collecting and treating sewage to protect the environment.
Network Maintenance: Continuously monitoring and maintaining the extensive network of pipes and infrastructure that deliver water and wastewater.
Customer Service: Providing responsive support to customers regarding billing inquiries, leaks, and service disruptions.
Environmental Stewardship: Implementing sustainable practices to minimize the companyâs environmental impact.

The company invests heavily in infrastructure upgrades and technological advancements to improve service reliability and efficiency. They are consistently exploring innovative solutions to address emerging challenges related to water scarcity and climate change.

Accessibility and Facilities

Severn Trent Water demonstrates a clear commitment to inclusivity and accessibility. The headquarters at 2 St Johnâs St, Coventry, offers:

Wheelchair-Accessible Car Park: Convenient parking facilities designed for individuals using wheelchairs.
Wheelchair-Accessible Entrance: A designated entrance ensuring easy access for people with mobility impairments.
Debit and Credit Card Payments: Acceptance of a wide range of payment methods for ease of billing.

This dedication to accessibility reflects a broader commitment to providing equitable services to all customers.

Customer Reviews and Reputation

As of today, Severn Trent Water has garnered 111 reviews on Google My Business, offering a valuable insight into customer experiences. The average opinion received is 2.4 out of 5 stars. While the average score indicates room for improvement, a significant number of reviews highlight positive experiences related to responsiveness and problem-solving. It's important for potential customers to carefully review the full range of feedback to form a balanced perspective. A detailed analysis of the reviews reveals recurring themes regarding billing issues and occasional service interruptions, suggesting areas where the company could further enhance its operations.

Key Considerations for Customers

When considering Severn Trent Water as a service provider, several factors merit attention:

Service Reliability: While generally reliable, occasional disruptions can occur. Monitoring service alerts and reporting any issues promptly is advisable.
Billing Practices: Customers are encouraged to regularly review their bills and contact the company immediately if any discrepancies are identified.
Environmental Initiatives: Severn Trent Waterâs commitment to sustainability is commendable. Customers can contribute to these efforts by conserving water and adopting environmentally friendly practices.
Customer Support: The company offers various channels for customer support, including phone, email, and online resources. Utilizing these resources can facilitate efficient resolution of inquiries and concerns.

Summary: Severn Trent Water is a leading water utility company providing essential services to a large population in England. While customer feedback indicates areas for improvement, the company demonstrates a commitment to accessibility and environmental responsibility.

Keywords: Water Utility, Severn Trent, Infrastructure, Water Treatment, Wastewater Management

Word Count: 968

Quality Score: 8

Has HTML Tags: true

Language Used: en

👍 Reviews of Severn Trent Water

lucy K.

1/5

Worst company I have ever dealt with. I have 4 counterfort drains on my land that are broken! There are reservoirs above & when they overflow the water then comes down onto my land the pipes are supposed to take the water away but instead it just puddles on top of the pipes! ST didn’t even know these pipes were there until I showed them my plans all signed & stamped by ST in 1989 to maintain & up keep these drains 😂 not even been looked at in 36 years! But according to Mike Lee who is employed by ST to lie they are absolutely fine 😂

Carl T.

1/5

Incorrect billing, removal of payment method with no notification to customer no formal response to complaint submitted March 2025. Severn Trent Water making Starmer look like a shining beacon of excellence

Starry S.

1/5

Thieves. In the past a few weeks I received tons of letters from Severn "due now" £700, £845, £808, £760, WHICH ONE IS IT!? I have been here only 2months, been paying on average £35 with meter in my previous home, my household didn't change, still the same. You charged me here £36 per month for two months, now you are sending me £808 pay now letters! How dare you a thieving company, how many innocent and naive people that can't question you have ripped off!!! Your person contacted to sort out this issue and said I owe nothing, yet since I've been still sent letters demanding money.

David S.

1/5

Well my 87 year old mom’s bill is ridiculous so I’m trying to set up so she can have a water meter fitted as she’s single and hardly uses any water at all.
I’ve tried online but I need to register her an online account. But it says she cant do this so contact the team!!!!!!!
. 90 minutes wait so far and I’m still in a queue being told it’s quick and easy online for the 1,000 th time.
Come on Severn Trent get your online services fit for purpose and/or get your telephone services also fit for purpose. Mom wants me to give up but she’s going to save at least £400
Too many managers and not enough workers as usual

Faye F.

1/5

This company set up a direct debit on my bill account and we don't live near their area and our water supplier is Thames water so we told the bank that there are fraudsters working from within this company I know nothing about.

My bank investigated and saw that they are fraudulent and have now refunded the money.

Scammers are using A1 and coding to get access to our details, they then push up our bills exorbitantly and this is no coincidence, it's by design to strip us of every penny we have.

Ruxandra S. L.

1/5

1h in a waiting call , after 1h they hang up. I've sent 100 of emails and none have been replied. The customer service is so bad that I feel the only way to talk with this people if i stop paying for water so they might contact me.

Soorya P.

1/5

I believe my fixed monthly payment is too high for the amount of water I use. Please review my account and adjust my charges based on actual or estimated usage.

M J.

1/5

Clear supporters of HAMAS, an illegal terrorist organisation. How disgusting is that.

They terminated the employment of an individual who posted on their intranet a comment about the anniversary of the illegal October 7th massacre. By sacking him immediately, they have shown they side with terrorists not with those whose families were murdered.