Warmer Energy Solutions Limited - Liverpool

Another-Human

Dear Warmer Energy Team,

I wanted to express my gratitude and satisfaction for the outstanding service and quality of work provided by your team during the installation of our heat source pump, new radiators, and solar panels. From the initial consultation to the final installation, every step of the process was handled with utmost professionalism and expertise.

The installation team was punctual, courteous, and highly skilled. They ensured that the work was completed efficiently and with minimal disruption to our daily routine which was completed over a two-day period. The new heating system and solar panels will contribute to saving energy and helping the UK use more greener energy, and we are looking forward to a significant improvement in our home's energy efficiency and comfort.

The team's attention to detail and commitment to delivering top-notch service truly exceeded my expectations and there are no worlds to express my gratitude. We are thrilled with the results and would highly recommend Warmer Energy Solutions who are seeking energy-efficient home solutions.

Thank you once again for your excellent service. We look forward to enjoying the benefits of our new energy systems for many years to come.

Now we need to get the solar panels connected to an energy company so as to start saving money on the electricity bills to come. Massive thanks to Sam, Connor and Jamie including the rest of the team!

Kindest regards, Alan Brown

Alan L.

Improvements carried out to improve the energy rating of the property. Brilliant from day one. Installations completed by three days as they planned. these will make a massive difference over the winter and hopefully keep the many chest infections at bay. Everyone of their team was helpful from day one, phone calls, visits and during the installation process. To be honest I can't thank them enough as I know this will make a massive difference to my health. Thanks again
Alan

Gary W.

Absolutely Outstanding Solar Installation – Highly Recommended!

From start to finish, the service from Warmer Energy has been exceptional. We had a 58-panel Solar PV system installed along with a 20kW battery storage solution, and the whole process was seamless.

The initial survey was carried out by a very experienced and knowledgeable surveyor who took the time to explain everything clearly and tailored the system to suit our needs. No hard sell – just honest, helpful advice.

The installation team was brilliant – professional, tidy, and knowledgable. They worked efficiently and kept us informed every step of the way.

Customer service has been spot on throughout. From arranging DNO approvals to helping us register for SEG, they handled everything with minimal hassle for us. Any questions we had were answered quickly and clearly.

We’re already seeing fantastic performance from the system and having the 20kW battery has given us huge flexibility and peace of mind around energy usage and costs for our business.

If you’re thinking about going solar, I can’t recommend Warmer highly enough. Great people, great products, and truly excellent service.

Thank you to the whole team!

Rich T.

From start to finish, I have had many chances to see a professional company at work. Communication was spot on, calls and emails to update me at every step of the way. The attention to detail in the survey was pretty eye opening and took the lad a long time to get all the information they needed.

They arranged the power supply upgrade with the the power company and the day it was commissioned, they had dates in place to do the air source heat pump, panels and insulation's.

The installers were knowledgeable , professional and nice. Felt at ease and safe knowing they were on top of it all, Brian and Chris were exemplary. (Maybe not the best singers, but at least their radio station choice was good).

Every thought, adaption and problem solving moment was fully discussed, explained and implemented by these guys.

Couldn't have wanted a better experience. Good on them, you won;t go wrong using these guys.

Louise B.

Ever agreed to something not fully understand it that was me a month ago . From the surveyor coming out to the system getting approved and fitted it only took two weeks. The plumbers who came out to do the system I can't speak highly enough of them (Mike and Eddy) both boys went above and beyond what they needed to especially taking care that my 80 year old mother was warm enough during the installation.
On the second day two very nice electricians came and again they were absolutely brilliant explaining the system how it works and how to get the best and cheapest running costs and for even explaining how solar panels would benefit the house hold.
Even on the completion of the job and despite having a five hour journey back to Manchester (in live in Scotland) Eddy made sure that my coal buckets were filled and logs brought in to make sure mam was warm while the system started to work.
Mike even phone up the following morning on his way to his next job to make sure I had operated the system correctly and mam and I had been warm enough.
As for the system this has taken a week to work out what is the best and cheapest options and can't recommend it enough cleaner than the old big log burner (less dusting)
One very satisfied customer

Pakhtun K.

The worse company I’ve ever dealt with. They filled our walls with insulation and installed screen for central heating, where they damaged pipes, system was not functioning for weeks where their engineers had no idea what was going on.
I called a plumber from directory as their engineers were taking few days to visit. I was told to carry the repair and send the invoice for work done which was out of working hours. Since then their behaviour changed words changed, telling me plumber said they did not provide the invoice which they are telling they did.
I would never ever recommend anyone to carry any work done by these cowboys. They will do 70% work then disappear for weeks to finish the rest, and you chase them.
They accept damaging items, pipes, boiler, and recommend you to carry work but at end of the day back off.

Shauna T. R. N.

So I wasn't sure when this company reached out to me if they were legit! In fact I'd registered for the government eco green grant and this was the company pulling it all together for Eon. After asking them about a billion questions and (bless them) they calmly and diligently explained about the funding, heat pumps, hybrids, grants and everything that goes with it, I now have a MUCH more eco friendly and fabulous system installed in my property thanks to these guys! It's fricking BRILLIANT and all because of this company doing all the leg work so perfectly.
Honestly, I scoured the internet and was freaking out before signing a contract with them, I mean that's scary right?! And yet IMO they are the most lovely, real technically driven team I've probably ever worked with!! Garvan, Sol, Sean and the technical installers too and Dave the structural engineer, I would rate them 10 stars if I could. If anyone wants to reach out to me please do - this company is too busy getting on with making sure customers are looked after and happy to be checking their online presence so I find it my pleasure to let you know what the process is like with this company. A+++++ (like their heat pump systems!) 😄👌👍

Lindsey G.

Very good company to deal with, the fitters Mike, Eddy and Brian worked really hard and stayed a few hours past their time to get the job completed. They did a brilliant job. The heat pump is working well and it’s great to have hot water all day! There were some manufacturing issues with the tank but warmer energy solutions dealt with it and fixed any problems efficiently. They keep you well notified along the way. We had the cavity walls filled, trickle vents and solar panels fitted as well. Everything is completed to a very high standard and works brilliantly. I highly recommend warmer energy solutions if you’re thinking of upgrading your heating system. The house has never been so warm!

Following on from this, the repairs that need doing have not been done yet. This company though did an excellent job installing everything, once that’s done communication stops and they don’t get back to you. I message every week and every week they say they will get back to me they don’t. Disappointing customer service after installation, seems that once they get their money they’re done with you.