ICE Services Group - Sevenoaks

Ryan S.

Mathew R came to my business on an emergency call out after months of issues with our drainage. He knew exactly what to do and got straight to work, proper grafter and managed to keep my place open to trade when I was on the verge of shutting the doors. He swiftly identified the issues which countless drainage engineers spent hours clueless about. Genuinely thank you so much guys

Hannah M.

Femi and mattman
Ice Services Cleaning did an outstanding job cleaning my space, especially handling a tough oil spill with care and efficiency. They were professional, thorough, and used eco-friendly products. Communication was excellent, and the results exceeded expectations. I highly recommend them for any deep cleaning or specialist cleanup needs.

Thi K. H. T.

Femi and Richie did an absolutely fantastic job with the cleaning service. They were punctual, polite, and worked efficiently from start to finish. Every corner of the space was left spotless — they paid attention to all the little details that really make a difference. The place feels fresh and looks brand new. Highly recommend their service to anyone looking for reliable and thorough cleaners. Great work, Femi and Richie — thank you!

Becca T.

Ross and Matt.R were amazing and able to solve our problem with the drainage of our sink and dishwasher which was cause a flood when in use!
Highly recommend as they tried many options before finding the best solution!

Michael

Femi and hope - very professional and made us feel very comfortable. I couldn’t have asked for a better pair of workers who understood the sensitivity but also how important it was for me to know the house was fully clean and immaculate. 5 star ratings.

Mohamed

Mattman and Femi were on site earlier than expected. They are very hardworking crew. They cleaned the paint off the carpet left by the first crew that were onsite. I would recommend them to anyone that needs their services. Thanks Mo.

Mon F.

Femi and Mattman

Came today to do a 9 stage mould remediation. Excellent service fully informative and friendly. I would recommend ICE Services anytime. Part of the job required kitchen ceiling being removed which was done and area afterwards was cleaned.

Thank you guys!

Kellie B.

So where to start they over charged me to treat my house by £1340. Wouldn’t refund me the right amount. Shared my personal data with a 3rd party company including emails with my bank account information on.

They turned up to complete 9 stage removal of mould didn’t even clean the mould of the windows and walls. Didn’t fog as apparently technician had his van robbed the night before. He then came back to complete more work and said the mould had gone etc.

Please see photos of what my house looks like after the technician had attended twice. I have complained to the 2 directors and have had the chairman contact me which I was informed by email he wasn’t NO MOULD EXPERT! Rather wording at its a company you’re running. You should know the product inside out to be honest.

The company completely scammed me for money. When speaking with sales consultant Reilly I told him I wasn’t sure how many rooms had mould in. He said he will quote for 9 rooms and readjust once they visit the property. I was made to pay £2,340 before they even attended the property . I was told they would adjust the price accordingly. When I phoned up as only 3 room apparently needed to be treated o was told by the sales manager who was rude and had no customer service skills that they do t refund money. I had to fight with him. He had tp listen to the sales calls and then said he would only refund £300.

Which didn’t sounds right to be honest. I had to get somebody independent to mystery shop them to get the correct price for a 3 room mould removal with 9 stages the quote came out at £1,018 inc VAT.

I then called asked for the directors email and lady on the phone refused to give their email address apparently they are not allowed to give that information out another lie because I found there full details on the company website.

I am still awaiting the rest of my refund….. plus the work that has been carried out a 2nd time is nowhere near up to standard. You will see from photos posted. I explained to them I have a small child who is only 14 months old and it’s dangerous to her health. I had to explain this to them!!

They obviously didn’t give a dam!!