GRS Recovery - Bournemouth

Hallie

Great customer service from GRS who recovered my Audi from a tricky spot. They arrived promptly and were knowledgeable and well equipped. They soon had my Audi lifted and away.

Thank you Joe (office) Jason and colleague (on site) for making things straightforward. I really appreciate that I can rely on you. A team of superstars!

Darren H.

My van broke down in highcliffe and after 2 visits from GRS it was decided to recover it back home. So a chap called Jamie called to say he has the van and on his way. I needed the van on the drive as im a mobile dog groomer so needed to carry on working from home in the van. I explained this to Jamie and with winching shunting for about 20 mins he managed to get it excatly where I needed it. I can honestly say that Jamie is an outstanding operative who knows excatly what to do with his lorry. Absolutely over the moon with the service. Oh and for reference the Jamie I talk about in his own words is the ( fat one )
Gold star service
Darren
Hordle

kay L.

A deserved mention and heartfelt thank you to GRS Recovery. The team did a truly spectacular job recovering my car especially Tris, who took on the task of rescuing my tiny car, Delilah. Even when my car was being recovered i was updated and sent photos of my car and even a tiny memorabilia video of my car before she went away 🥲the service, support, and kindness from the entire team were outstanding and genuinely felt. as a young driver, i was in a bad state and shock after my crash accident on the B3070 road towards lulworth cove at 11.30 i rung AA and the came in about 1HR after it happened, they couldn’t recover my car then and there due to insufficient supplies, so coming down the road was a GRS van and we managed to flag him down and they said they could recover my car. i went through insurance and my company placed the job on GRS anyway. but Tris, along with a lovely woman (whose name i unfortunately, didn’t catch) helped calm me down and reassured me that everything would be okay and they went above and beyond by helping me navigate the insurance and documentation process when I didn’t know where to start. I feel extremely lucky to be here and I’m beyond thankful for everything the GRS team did for me. Thank you so much 🫶🏼🫶🏼🫶🏼sad goodbye to delilah but she was handled with care by tris and his team!

Peter M.

Had James come out to look at my van and found the issue right away with he alternator wiring being loose and managed though great effort to repair the issue. Nicest guy ever an absolute legend will definitely request him in the future if possible hopefully not too soon though haha

Michaela C.

GRS came to my aid today when my car broke down in a Sainsbury's car park. I received a call to tell me they were on the way and asked my location within the car park. I felt instantly at ease with just the phonecall.
Gentleman arrived a few moments later with a gentle and sympathetic smile. He checked over the car for me as best he could just to be sure it wasn't a quick fix issue, alas the car was not going to start.
He talked me through the next steps for getting the car onto the truck and getting home. Helped me and my young daughter into the back of his truck before doing the necessaries with the car. Tackling all manner of grumpy people in the process. Poor fellow. But he never let that effect his interactions with myself and my daughter. My little one had the best experience! And so did I.
We were home safe and sound in no time and I cannot thank him enough. Our hero!
Would recommended GRS to anyone in a bit of a pinch like the one I found myself in today.

Jonathan P.

Broke down this morning Ashley Road busy as. James on the initial call put a call into GRS. Called back and told about an hour but literally about 30 to 40 mins max. Joe who came was ace really quick loading in difficult location and a good bloke full stop...got me up road to garage in quick time..Thank you all. Jono

Nixon

I can’t thank James from GRS Recovery enough for his incredible help when I broke down on the busy Hurn Road on Friday, 4th July evening. It was a really stressful situation, but James arrived quickly and handled everything with such professionalism and care. He managed to get my car safely off the road and moved me to a safer location, which was such a relief.

Not only did he fix my car right there and then, but he also went the extra mile by calling me later before his shift ended, just to make sure I was okay. That kind of thoughtfulness is rare these days. James was super friendly, knowledgeable, and clearly takes pride in what he does.

A genuinely lovely guy – I couldn’t have asked for better help. Massive thanks again, James!

Please pass on my heartfelt thanks to him. I really appreciate everything he did for me.

Kate O.

Thank you so much to GRS recovery for diagnosing and fixing my car.
James from GRS was super personable, helpful and knowledgeable.
I was unsure if my car would get back on the road today, but thankyou for fixing the problem. I will definitely be using this service again should I need to.
James turned what could have been a really stressful situation into a positive experience. Many Thanks 🙂