RKW LTD - Stoke-on-Trent

RKW LTD: A Comprehensive Overview

RKW LTD, located at Sutton House, Berry Hill Rd, Stoke-on-Trent ST4 2NL, United Kingdom, is a well-established company that specializes in wholesaling electrical products and household goods. With a phone number of 3332206070 and a website at rkwltd.com, they have made it convenient for customers to reach out and explore their extensive product range.

One of the notable features of RKW LTD is their commitment to accessibility. They provide a wheelchair-accessible car park and entrance, ensuring that all customers can easily access their services. The company has garnered a total of 75 reviews on Google My Business, reflecting the diverse experiences of their clientele. With an average rating of 3.5/5, RKW LTD has demonstrated a reasonable level of satisfaction among its customers.

Specialties and Services

At RKW LTD, the focus lies in offering a broad spectrum of electrical products and household items. Their inventory encompasses a wide array of options, catering to the diverse needs of their customers. The company prides itself on providing high-quality products at competitive prices, making it an ideal choice for both small businesses and individual consumers seeking wholesale deals.

In addition to their product offerings, RKW LTD places great emphasis on customer service. They understand the importance of building long-lasting relationships with their clients and strive to resolve any issues promptly and professionally. The company's dedication to customer satisfaction is evident in the positive reviews and testimonials they have received over the years.

Testimonials

A compelling aspect of RKW LTD is the genuine appreciation expressed by their satisfied customers. One such example is the case of a client who encountered a faulty air fryer. Keighley, a representative from the customer service team, provided exceptional support throughout the warranty process. The client was not only offered a replacement but also received complimentary drainage trays, further highlighting RKW LTD's commitment to going above and beyond to meet customer needs.

Another satisfied customer praised the company's responsiveness and exceptional service, stating that they appreciated the prompt assistance provided by the team. Such testimonials exemplify RKW LTD's dedication to delivering outstanding customer experiences, setting them apart from their competitors.

Conclusion

In conclusion, RKW LTD is a reputable wholesaler of electrical products and household goods, located in Stoke-on-Trent, United Kingdom. With their commitment to accessibility, wide product range, competitive pricing, and exceptional customer service, they have earned a solid reputation among their clientele. As they continue to prioritize customer satisfaction and expand their offerings, RKW LTD is poised for continued success in the wholesale industry.

👍 Reviews of RKW LTD

Jackie M.

5/5

My air fryer became faulty and I spoke to Keighley at customer service. She was very polite and helpful. We continued via email and she explained very clearly what information she needed and where I would find it. As my machine was in warranty and unable to be repaired I have been offered and have accepted a new replacement.
Thank you Keighley and Tower.

patricia W.

5/5

I asked why my air fryer drainage trays where peeling? and within a few hours i received an answer and a couple of days later i received 2 complimentary new trays, this service was exceptional, and i am extremely grateful Thank you

D P.

5/5

When My pressure cooker broke down last autumn, customer services replied quickly and offered a spare part replacement. A few trials and false hopes led to a discussion with Tower Brand and they kindly offered me a new stainless steel one. This was a surprise as I was not expecting it free of charge, The performance of my new pressure cooker has been a delight to use for total efficiency and versatility of cooking all types of food. It is a precision up to day model and I am more than satisfied. At all stages of my email conversations the team have been polite and done their best to help. Having such a gift just before Christmas was even more special. I thoroughly ewcommend Tower Brand products.

Roger R.

5/5

I was very pleased with the response I received from Tower/RKW when the electric iron that I had purchased broke down during the extended three year warranty. Ezmie, the member of staff, whom I dealt with was prompt in responding and very efficient in handling my complaint. Based on my experience, I will certainly look to purchase Tower products where possibly in the future.

HANNAH L.

5/5

Chloe was absolutely amazing at dealing with my issue, promptly and with ease. Although the product was not due in stock she offered a number of options and continued to provide exceptional customer service all the way until the end! Thank you Chloe 🙂

Janette W.

5/5

My airfryer broke. I sent an email and everything was sorted in no time. I'm now being sent a replacement. I was so greatful at how fast and easy this was made for me.

Dave C.

5/5

I had an issue with my airfryer, which was dealt with immediately and without fuss. I have a replacement being delivered very soon, and on the back end of my experience, I have purchased an airfryer microwave combination directly with them. Chloe was the contact, and was the lady behind the entire process. Thank you Chloe very much. Merry Christmas.

Penny W.

5/5

It was a breath of fresh-air to have a customer advisor, who did there Job, she got back to me and replied to my emails with out me waiting for ages or chasing her up.
She was very Professional, and had a great customer service attitude, in way of talking to a customer.
Thankyou Chloe great Job!
I hope your seniors or managers read this, you need recognition.
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