S M Computer Solutions - Stoke-on-Trent

SM Computer Solutions

Located in the heart of Stoke-on-Trent, SM Computer Solutions is a renowned IT service provider that has been serving businesses and individuals for years. The company, situated at Address: Innovation Way, North Staffs Business Park, Stoke-on-Trent ST6 4BF, United Kingdom, is easily accessible and offers a wide range of services to cater to all your computer and IT needs.

Phone: 1782870400 and Website: smcomputers.co.uk are the best ways to get in touch with SM Computer Solutions and explore the various services they offer.

Specialties: SM Computer Solutions boasts an array of specialties, including comprehensive IT support, computer repairs, virus removal, hardware upgrades, and network installations. The skilled technicians at SM Computer Solutions are well-versed in handling all sorts of computer-related issues.

Other points of interest: On-site services and a wheelchair-accessible car park are available at SM Computer Solutions, ensuring that all clients, regardless of their physical abilities, can easily access their services.

Opinions: This company has garnered a stellar reputation, with 58 reviews on Google My Business. Clients consistently praise the company for its amazing service, personal touch, and professionalism. The team at SM Computer Solutions is known for its swift response time and exceptional customer service. Many clients highlight the friendly and knowledgeable nature of the technicians, making their experience at SM Computer Solutions both pleasant and efficient.

SM Computer Solutions has truly set the bar high in the IT service industry. With a 4.8/5 average opinion, it is clear that the company's dedication to providing top-notch service has not gone unnoticed. Whether you are a business owner in need of comprehensive IT support or an individual looking for computer repairs, SM Computer Solutions is the go-to solution.

With its extensive range of specialties, convenient location, and outstanding customer service, SM Computer Solutions is undoubtedly a reliable and trustworthy choice for all your computer and IT needs. Experience the difference of exceptional service and personalized attention with SM Computer Solutions today

👍 Reviews of S M Computer Solutions

Paul M.

5/5

Amazing service and personal touch by Simon and Vicki they help myself and my business to obtain equipment and with any installation work. They look after our businesses IT for phone systems, security and other aspects. Response time is always good too! Would always recommend!

Francine W.

5/5

SM Computers were fantastic in providing a Starlink installation and approached the job with professionalism. I would highly recommend them and was completely impressed by their customer service.

Emma L.

5/5

Very friendly and knowledgeable. Pleasant to have in your home fixing your audio issues! Would certainly recommend.

Ami

5/5

I would highly recommend Simon he has a wealth of knowledge and was quickly able to solve the issues, a top class service thanks again

Colin H.

5/5

Very flexible, came to fit my TV wall mount on the same day TV was delivered.
Extremely pleasant, friendly and professional installers.
Clean and tidy job.
And a very competitive price.

Andrew L.

5/5

Excellent service. Very knowledgeable. Absolutely no problem in recommending Simon

Ann L.

5/5

Had my new tv installed by SM Computer Solutions on 25/10/24. Lovely friendly people. Efficient and prompt on-time service. Can totally recommend.

Dave W.

2/5

Wasn't a great experience getting a tv mounted. I wouldn't recommend as Richer Sounds did to me. Was very difficult to get an appointment from the get go because of how busy they were.
Communication is an issue as the person booking the appointment isn't always the person that attends. I was told they were coming on a weekend day for the installation by the person on the phone and they didn't turn up and I was told it hadn't been booked in and they were busy on other jobs so it had to be rebooked for another day when I was off.
There is a hole in the wall from the camera, which could have been covered by the bracket but was just filled and looks messy. Wanted it in the wall but had to have trunking. They had to come back for a second visit to tidy up the ragged trunking as they had no corner pieces and neglected to tell me this before they left. I also noticed wires still lose under the cabinet and I was clear about not wanting wires having due to having a pet.
If you don't get to the phone in time of the day they come, they move straight onto the next job. I understand this was because they were busy but it leaves me with not a good experience. At the weekends the office is shut leaving you with no number to contact anyone to chase, just an email and this is frustrating.
I was also asked to justify why I needed a weekend appointment for the second visit because they were busy. I thought this was unprofessional, especially when the job should have been completed in it's entirety during the first visit.
They also put a pin on the tv and didn't tell me what it was so I had a fun time getting that sorted.
In response to your edited response to me, I was never told you would paint it over for me and i'm sure from the photos you can see the problems weren't immediately apparent from the first visit as they were behind a table and under a cabinet and I did let you know as soon as I spotted them. Photos are after the first visit. Trunking was corrected and cables tidied on the second visit but my point was I shouldn't have had to have had 2 visits especially during a pandemic and I should have been informed that the job wasn't fully completed and I wasn't. I was not working from home during either visit. I made free time which is why I asked for a weekend and not a weekday and you did question why a weekend was needed in your email to me. There is no time limit on when you can post a review. I have reviewed the whole experience which I feel is a reflection of my experience in it's entirety and again it's not something I should be having to justify.