Wunda Group PLC - Caldicot

Bruce R.

Really pleasantly surprised on how easy this was for a DIYer me and the wife installed the whole ground floor and new extension with the wunda rapid response system in a weekend.
From the initial phone call to give my measurements to delivery first class service from carleigh at wunda thank you
Fitting the product was really easy as our ground floor has a timber suspended floor and concrete the wunda over lay system glued down no problem and all 800m of pipe work pushed in really easy too with the foot and a soft tap with rubber malet in places installed manifold into a 600mm boiler housing below boiler this wouldn't of fitt but wasn't an issue as part of the cupboard had been cut away for a new stop tap (but was a worry at first) got a plumber to offer the manifold to the boiler same with electrician had a few teething issues but the wunda tech team are brilliant very knowledgeable got me up and running in no time thank you

Shaneez

DO NOT BUY

I’d like to share my experience with Wunda’s product and customer service as a warning to others.

When the product was delivered, I discovered that the boards were warped, meaning they would never lay flat as intended. This was a major issue from the outset. Additionally, the perimeter strip was overestimated, leaving me with a completely unused roll. I also ended up with two 25-metre rolls of pipe left over, when they should have supplied 80-metre rolls. This mismatch resulted in unnecessary waste.

The manifold system was another disappointment—they supplied a 1” valve, which seems impractical for a typical domestic system. These errors not only increased my costs for additional materials, such as adhesive and grab solutions, but also significantly extended the labour time.

I sent a detailed email to their customer service team outlining all these issues. However, their response was deeply unsatisfactory. The manager merely thanked me for pointing out the problems and, shockingly, admitted that they were already aware of the issue with the warped boards. Despite this, they continue to sell these faulty boards without informing customers.

What should have been a straightforward job, taking just a few hours, ended up taking three days due to the warped boards. The extra time and materials significantly added to my expenses. It’s clear that Wunda prioritises taking your money over ensuring customer satisfaction. Once they’ve been paid, they show little regard for your time or additional costs.

I would strongly urge others to think twice before purchasing from Wunda.

Irshad Ali

C S.

I bought all my underfloor heating materials from here. The team there are great and nothing is too much trouble.
From ordering and queries through to technical assistance.
The quality of the kit seems really good, although I've nothing to compare it to.
One tiny criticism would be that they should provide a printed A1 version of the pipe and mat drawing in the pallet of materials. That way you can pin it up and work from it.
I paid for this at a printers and it was absolutely essential to success. Wunda do supply an electronic version but I only had it on my phone given that I was renovating the house at the time. It would've helped.
However I will recommend Wunda floor. They've been great with me and all my daft questions.

chris H.

Fabulous.
Great advice, straightforward explanation of the system.
A very pleasant hour.
Thank you.

Graham B.

Great service and very helpful providing planning advice and fast delivery on panels will highly recommend especially help from Lewis

laura G.

We have their underfloor heating system, they were so helpful during setup last year and when I have changed internet provider having issues with connection again the tech team were very helpful and sorted the issue.

Thomas E.

Fantastic these guys know everything about Floor Heating, smart controls and with the best service and prices...and speedy delivery too. Saved a fortune on my heating bills too. Visit their showroom and have a demo first.

Jean M.

Fantastic company in every way. Their customer service is second to none, they are extremely helpful and gave us all the support we needed to get the system in our large house up and running in no time. They took back all our excess materials without question. We highly recommend Wundatherm.