David Quartermain
1/5
Thought I would use and support a local company, oh how I wish I hadn’t. 14 panels, 2 fox batteries and a Zappi car charger quoted £10,900 which was far off the cheapest quote but fell for salesman Wills speel about how neat, safe and good the equipment would be. I live with two young children so safety was paramount.
Like a fool I paid the £2,000 deposit then when they said it was completed (wasn’t living in the house at the time) paid £8,800.
Moved into the house July car charger would not charge from solar, batteries would not charge from solar and what the solar was making was going straight to grid which I couldn’t get paid for as no completion certificates. Bird proofing missing on some sides and where it was there huge gaps that pigeons got through.
They advised me after visiting that issue is with Zappi and I need to contact them as they had installed it correctly. So you spend 10.8k and they expect the customer to contact their supplier!!.
It became obvious they really have no clue and after checking companies house my thoughts were backed up. New company three directors and no other staff…..one is HR professional, one a salesman and one an and I use the word loosely a commercial electrician.
Had another company come to see why only the solar is working, he put the CT clamp in the correct place and Zappi now works perfect, sent a drone up to inspect panels and wiring is not clipped and wires now chaffing on the tiles, lots more bird proofing missing on main roof, armoured outside has no earth shielding and DB board is like spaghetti, bare cables mm from buzz bar.
I have been advised to switch off and isolate everything. It is not only unsafe but is dangerous.
I have advised Will and Patrick of the findings and sent pictures and nothing apart from them saying not their responsibility as someone else has been here. The guy only moved a CT clamp so I could charge my car after they failed to show up to resolve other issues.
Now having to go down the legal route as not fit for purpose.
If you have had any solar put in by these guys please get it checked by someone for safety.
