BrightLocal - Brighton

Charles L.

BL has been great for my business. What has set them apart is their customer service. There can be many bumps in the road with SEO and they are QUICK to respond with a solution and able to help. Shout out to Angel A as she just recently helped me iron out an issue.

Keith R.

Very decent service at a reasonable price. Even at the basic level I purchased , it allows you to establish and track your citations, and it automatically responds to reviews ubntelligently - great if you have volumes coming in. Support is outstanding and personal.

Ashfaq N.

I’ve been using BrightLocal for several months to manage and track local SEO campaigns. The interface is clean and intuitive, making it easy to monitor rankings, citations, reviews, and GBP performance across multiple locations. Their citation-building service saved me a ton of time, and the automated reporting looks great for clients.

The support team is quick and knowledgeable whenever I have a question. Pricing is reasonable compared to the time it saves me. Highly recommend for agencies and consultants who handle local SEO.

Glenys T.

I would strongly advise any company to double think about using this service. While others may have had a different experience my multi-location business has not. 1. Brightlocal are on a different time zone entirely to Australia, so support was difficult from the beginning. I'd advise others not to make that same mistake. My team members had to work outside of their normal hours to talk with them.
2. We had issues where a main report we wanted and needed disappeared for months, and communication and support was almost non-existent for this. This led to the decision to find a more supportive and customer-focused local area marketing service.
3. Even though they have made quite a blunder of it all with us, they continue to hold us locked into the 12 month agreement. I am now paying for another 2 months of an expensive service that we will not be using. I would have thought that considering the mess of it they have created that they would gracefully have allowed us to move on. This has not been the case.

SEO 1.

I just want to say thank you to the BrightLocal support team. I reached out to ask about my citation campaign, and they got back to me really quickly. They were very professional and helpful, and they explained everything clearly.

It’s not always easy to find support teams that actually listen, but they made me feel like my concerns mattered.

Giovanna A.

Our company has been using BrightLocal for a while now and we only have good things to say. The team at BrightLocal is very attentive to detail, organized and knowledgeable. I would highly recommend working with BrightLocal.

Christopher K.

Brightlocal is an exceptionally helpful tool, information resource, and community. I use it for my Marketing Agency to make sure that each of my clients have key citations built, and to track their performance on a range of keywords and services on the Maps. I loved their 'Local SEO for Good' webinar -- learned a TON! Have also taken a number of their free courses and read their resources -- Good people!

Diego V.

I've been using this platform for a while now, and one of the standout aspects has been their exceptional customer support. Any time I’ve had a question or run into an issue, the support team has been incredibly friendly, responsive, and genuinely helpful. Highly recommended!