Wickes Waltham Cross - Waltham Cross

Wickes Waltham Cross: A Comprehensive Guide

For customers seeking a reliable and well-stocked building supplies retailer, Wickes Waltham Cross presents a compelling option. Located at Sturlas Way, Waltham Cross EN8 7BF, United Kingdom, this store offers a comprehensive range of products and services designed to cater to both professional tradespeople and DIY enthusiasts. With a dedicated phone line – 1992622223 – and a user-friendly website – wickes.co.uk – accessing information and placing orders is straightforward. This detailed guide aims to provide potential customers with a thorough understanding of the store’s offerings, location, and key features, ensuring a positive and efficient shopping experience.

Store Details and Contact Information

Address: Sturlas Way, Waltham Cross EN8 7BF, United Kingdom

Phone: 1992622223

Website: wickes.co.uk

Product Range and Specialties

Wickes Waltham Cross boasts an extensive inventory encompassing a wide array of building and DIY supplies. While specific specialties are not explicitly listed, the store's broad selection suggests a strong focus on tools, timber, plumbing, electrical goods, paint, and hardware. Customers can readily find materials for various projects, from minor home repairs to significant construction endeavors. The ability to order items not currently in stock further enhances the store’s appeal, ensuring access to the necessary supplies for any project.

Services and Amenities

Beyond product availability, Wickes Waltham Cross provides several valuable services designed to enhance the customer experience. Delivery services are available, allowing customers to receive their orders conveniently at their homes or workplaces. In-store pick-up is also offered, providing a quick and easy option for those who prefer to collect their purchases themselves. The store operates with in-store shopping facilities, allowing customers to browse the selection and receive assistance from knowledgeable staff. Furthermore, on-site services like installation assistance can be beneficial for customers undertaking larger projects. The store is committed to accessibility, featuring a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring inclusivity for all visitors. Rapid visits are facilitated, and customers can utilize credit cards, debit cards, and NFC mobile payments for seamless transactions. Notably, staff often provide assistance with moving larger items to customer vehicles, demonstrating a commitment to exceptional customer service.

Customer Feedback and Reputation

Wickes Waltham Cross currently maintains 603 reviews on Google My Business, reflecting a significant level of customer engagement. The average opinion is 3.8/5, indicating generally positive feedback. While reviews highlight variations in staff helpfulness – with some experiencing particularly attentive service – the majority commend the store’s knowledgeable staff and comprehensive product range. Customers consistently appreciate the store’s wide selection of products, often stating that it offers “pretty much everything you would need” for their projects. The return policy, with a 30-day period and 48-hour refund availability for credit card transactions, demonstrates a commitment to customer satisfaction. The availability of free parking is also frequently mentioned as a positive aspect of the shopping experience. The willingness of staff to assist with the transport of large products to customer vehicles further underscores the store’s dedication to providing a truly helpful and supportive environment.

Location and Accessibility

The store’s location in Waltham Cross, Hertfordshire, provides convenient access for residents in the surrounding areas. The address, Sturlas Way, is easily identifiable, and the proximity to local transport links simplifies the journey for customers. The store’s accessibility features – including the wheelchair-accessible car park and entrance – are particularly valuable for customers with mobility limitations. The quick visit option caters to those with limited time, offering a streamlined shopping experience.

👍 Reviews of Wickes Waltham Cross

M O.

5/5

The staff were helpful some more than others. Most are knowledgeable on the items .Great store in terms of products ,pretty much everything you would need. And if they don't have in store you can get ordered in . Return policy is 30 days, and refunds via credit card are only 48 hours .There is free parking and staff even help bring big products to your vehicle .

Rich

5/5

I was given the best customer service at the waltham cross branch by a Polish member of staff when I went yo buy a shower today. She was REALLY helpful, polite, very cheerful and happy and literally left what she had been doing to go out the back of the store and get my shower for me ! Literally nothing was too much of a problem for her ! FIRST CLASS SERVICE FROM THIS LADY, TOTAL CREDIT TO THE STAFF AND STORE AT WALTHAM CROSS AND A CREDIT TO WICKES AS A COMPANY ! WELL DONE !!! Please ensure the store manager sees this review

Kel

3/5

Saturday visit . All staff seem to be unhappy and unfriendly. Some products in wrong place so price labels don't match.

Shazzy W.

4/5

Good selection of hardware and there's a great burger bar in the car park.

Well with a visit and the shelves are always fully stocked

Jab W.

5/5

Great service from Evelina, not sure if am spelling the name correctly. Every time I visit the store, she goes out of her way to help me out with any product I need.

Christopher T.

1/5

Never enough staff on, how do they even open when they have no staff. Disappointing wait. I found an item they said was out of stock there were more than 5 in the place they said it wasn't

Sam M.

5/5

Super customer service.
I've just been to this store - managed to get everything on my list and wanted to comment on the professional and courteous manner of the team. One team member helped me find a product (located on the end of an isle) without any hesitation. The two young lads on the tills, and the additional member of staff they called to help assist the rude queue jumping customer, were apologetic, calm and polite in the way they handled her query.

Oz

5/5

Very efficiently run place, I was in and out sooner than I thought as the queues move super fast. Good prices also!