O2 Shop Wolverhampton - Wolverhampton

O2 Shop Wolverhampton: A Comprehensive Guide

For individuals seeking a reliable and convenient mobile phone solution in Wolverhampton, O2 Shop Wolverhampton stands as a prominent choice. Located at 32 Dudley St, Wolverhampton WV1 3ER, United Kingdom, this store offers a comprehensive range of services, from the purchase of new devices to expert repair solutions. With a dedicated phone number, 1902271695, and a user-friendly website – stores.o2.co.uk – accessing information and scheduling appointments is remarkably straightforward. The shop's commitment to accessibility is evident through its wheelchair-accessible car park and wheelchair-accessible entrance, ensuring a welcoming environment for all customers.

Specialties and Services Offered

O2 Shop Wolverhampton primarily operates as a cell phone store, providing a diverse selection of smartphones, tablets, and accessories from leading brands. Beyond simply selling devices, the store specializes in mobile phone repair, addressing common issues such as screen replacements, battery repairs, and software troubleshooting. Customers can benefit from the convenience of in-store pick-up for online orders, streamlining the purchasing process. Furthermore, the shop offers a variety of on-site services, including device setup, data transfer assistance, and SIM card activation.

Key Features and Amenities

• Wi-Fi Access: Free Wi-Fi is available for customer convenience.
• Payment Options: Accepts a wide range of payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring flexibility for all customers.
• Quick Visit Service: Designed for customers with simple needs, the ‘Quick Visit’ service allows for rapid resolution of common issues.
• Electronics Range: Beyond mobile phones, the store also stocks a selection of compatible electronics and accessories.

Location and Accessibility

The O2 Shop Wolverhampton is strategically situated at 32 Dudley St, Wolverhampton WV1 3ER, making it easily accessible to residents and visitors of the city. The store’s commitment to inclusivity is underscored by its wheelchair-accessible car park and wheelchair-accessible entrance, reflecting a dedication to providing a comfortable and convenient experience for everyone. The Quick Visit service further enhances accessibility, catering to customers who require swift assistance.

Customer Feedback and Reputation

O2 Shop Wolverhampton has garnered a positive reputation within the community, evidenced by its impressive 224 reviews on Google My Business. The average opinion is 4.3/5, reflecting a high level of customer satisfaction. Many reviews highlight the helpfulness and patience of the staff, with one customer specifically mentioning an experience where an employee named Shakeel provided exceptional support in resolving a complex upgrade issue. This demonstrates a strong focus on customer care and a dedication to ensuring customer happiness. The store’s ability to handle challenging situations with professionalism and empathy is a significant factor contributing to its favorable reviews. Customers consistently praise the staff's willingness to take the time to thoroughly explain options and address concerns, fostering a sense of trust and confidence.

Contact Information and Website

To learn more about O2 Shop Wolverhampton and its offerings, customers can visit the website at stores.o2.co.uk. For immediate assistance, they can call the store directly at 1902271695. The website provides detailed information about the store’s services, product availability, and operating hours. It also offers a convenient way to book appointments and track order status. The store’s online presence further reinforces its commitment to providing a seamless and accessible customer experience.

Summary

O2 Shop Wolverhampton is a well-regarded mobile phone store and repair shop located at 32 Dudley St, offering a comprehensive range of services, convenient amenities, and a commitment to customer satisfaction, as evidenced by its positive customer reviews and accessible facilities.

Keywords

Mobile Phones, Phone Repair, O2 Store, Wolverhampton, Electronics, Accessibility, Customer Service

Word Count: 961

Quality Score: 8

Has HTML Tags: true

Language Used: English

👍 Reviews of O2 Shop Wolverhampton

Nikki D.

5/5

I went into this branch so upset because of an issue I was having with my upgrade, I was attended to by Shakeel, and I’m so glad i popped in that day, the issue I had took over an hour to resolve, he was patient and took his time to ensure I was happy, I really appreciated that, he even made sure my son was ok whilst we were there.

Martin H.

5/5

Went into shop after loosing my phone and needing a new SIM and phone. The staff in there were very professional. Had fantastic service from Oli and he couldn't do enough for me. If I needed additional support I was told to pop into shop. Great service from this shop

Rajan

5/5

Shakeel was absolutely a star in helping me with several requests I put to him.
His knowledge and patience is first class and you have a customer service advisor that is golden at O2 look after your stars

Shannon C.

1/5

Appalled at the service today.
Saturday 24th May pm.
Unhelpful, rolling their eyes, looking physically annoyed having to help us.
The manager then came over and was equally as rude as the first member of staff was.
Unbelievably undermining and belittling, left feeling like an idiot.
Was told to 'go away and do it online'. Tried to explain we had tried to do it online and it hadn't worked.
In the end, left very unsatisfied and have cancelled contract via the phone.
Would not use this service again.

Ryan M.

5/5

Served by Ali the manger and he knew his job inside out. Fantastic service and got my phone back up and running in no time.

IZEL H.

5/5

Shak was very helpful with my phone. He helped me dispute a charge on my account and managed to get it cancelled. He is a reliable person and I recommend him

Sarah F.

5/5

Whilst I have not had the most positive experience with O2 as a corporation, credit where credit is due to the impeccable customer service provided by Tom. It could not be faulted.

He left absolutely no stone unturned when it came to my issues and kept consistent contact with me to reassure me on his dedication to solving it. In turn, Toms absolutely amazing problem solving abilities lead to my issue being rectified.

Massive thank you for Tom M for your dedication to customer service, problem solving and ensuring customer satisfaction.

Toma C. T.

1/5

Very rude and unhelpful and racist staff! I don’t think I need to specify what nationality I am when I complained to staff about theme incompetence. And I don’t think it’s normal to explain to all 6 member of staff what is my complaint about!( and also laughing in my face as a school kids)my visit at the shop was on 07/04/2025 around 4.45