B&Q Coatbridge - Coatbridge

B&Q Coatbridge: A Comprehensive Guide

B&Q Coatbridge stands as a prominent fixture in the home improvement landscape of Lanarkshire, Scotland. Located at Tennent St, Coatbridge ML5 4AN, United Kingdom, this store offers a vast selection of products and services catering to a wide range of DIY and home renovation needs. With a dedicated phone number – 1236449876 – and a comprehensive website at diy.com, it’s easily accessible and well-connected to the local community.

Specialties and Product Range

B&Q Coatbridge’s core strength lies in its extensive range of products, thoughtfully categorized to meet diverse customer requirements. It operates as a dedicated home improvement store, boasting a substantial inventory encompassing everything from building materials and tools to garden supplies and electrical components. The store’s commitment to meeting seasonal demands is evident through its dedicated Christmas store, which offers a wide assortment of festive decorations and gifts. For those embarking on DIY projects, B&Q Coatbridge functions as a reliable do-it-yourself shop, providing the necessary equipment and guidance. Customers seeking to transform their kitchens will find a comprehensive selection of kitchen furniture store items, including cabinets, countertops, and appliances. Lighting enthusiasts can explore a dedicated lighting store, offering a broad spectrum of fixtures and bulbs to suit any style or budget. Furthermore, the store maintains a well-stocked paint store, providing a diverse array of paints, stains, and related accessories. Recognizing the importance of plumbing in any home improvement project, B&Q Coatbridge operates a dedicated plumbing supply store, offering pipes, fittings, and tools. Finally, a specialized radiator shop caters to customers requiring radiators and associated components.

Convenience and Accessibility

B&Q Coatbridge is committed to providing a seamless shopping experience. Delivery services are available, allowing customers to have their purchases conveniently delivered to their homes. For those who prefer to collect their orders themselves, in-store pick-up is a readily available option. Beyond the core shopping experience, the store provides a range of on-site services, further enhancing customer convenience. The store acknowledges the needs of individuals with mobility challenges, offering a wheelchair-accessible car park and a wheelchair-accessible entrance. The layout is designed to facilitate quick visits, and customers can benefit from a variety of amenities such as batteries, light bulbs, and convenient payment options including credit cards, debit cards, and NFC mobile payments. Parking is readily available, with a free parking lot ensuring hassle-free access.

Customer Feedback and Reputation

B&Q Coatbridge has garnered a significant number of customer reviews on Google My Business, with a total of 1745 reviews. The average opinion is 4/5, reflecting a generally positive customer experience. While some customers have reported instances of not finding exactly what they were looking for during a particular visit, the overwhelmingly positive feedback highlights the store’s commitment to providing helpful and polite customer service, as evidenced by comments mentioning the consistently friendly staff at the cashier. The store’s location and ease of access contribute significantly to its popularity, with many customers appreciating the convenience of picking up quick bits and pieces for small jobs. The responsiveness of the staff and the overall atmosphere appear to be key factors in maintaining a loyal customer base.

Key Features Summary

• Location: Tennent St, Coatbridge ML5 4AN
• Phone: 1236449876
• Website: diy.com
• Specialties: Home improvement, Christmas, DIY, Kitchen furniture, Lighting, Paint, Plumbing, Radiators
• Accessibility: Wheelchair accessible car park & entrance, Quick visit
• Payment Options: Credit/Debit cards, NFC mobile payments
• Convenience: Delivery, In-store pick-up, Free parking

In conclusion, B&Q Coatbridge presents a comprehensive and convenient destination for all home improvement needs. Its diverse product range, coupled with its commitment to accessibility and customer service, solidifies its position as a valuable resource for the local community.

👍 Reviews of B&Q Coatbridge

luca S.

5/5

“Unfortunately, I didn’t find what I was looking for this time, but the staff at the cashier were as polite and helpful as always. I shop here regularly as it’s very handy for picking up bits and pieces for quick jobs.”

Jane C.

2/5

The customer service standards in this store are appalling. I asked for help to find a specific product today, and the staff member just told me the aisle number where I could look for it myself. Looking for a particular kind of box of screws wasn't easy even though I had the picture from the b&q website. I asked for help at the customer service desk where the staff member had no clue - I just needed to confirm if I had chosen the right product from the shelf. She then called someone else over (coincidentally the same guy who had given me the aisle number earlier) who got a ladder to see if there were any of the products on a higher shelf. He gave it to me, I paid, and when I got home, discovered it was the wrong product he'd handed me. Really poor service which will take Enstone longer to fix than if he'd just helped efficiently in the first place. I'm going to use a different branch in the future.

Nida S.

5/5

Good variety of stuff. The staff is friendly and helpful.

Janet A.

4/5

I would like to Thank the person who handed in my bank card to customer service .I must have dropped it in the car park. ( Today 10th April)
Thanks to the staff for keeping it safe

Kyle F.

1/5

The worst customer service from the staff and duty manager Emma. Ordered an item online and was told there would be a £50 charge to have it collected but would be free if dropped back into story. I had this in writing and it was shown to Emma.

The staff refused to accept the return and the duty manager Emma was like a robot! Not a single person had a modicum of common sense.

Have had to take the product back home to try and sort out with the hopeless customer service centre.

I won’t be buying any products from B&Q, get far better service from a guy on the street!!

Jocelyn B.

4/5

Always good value range of products. Indoor plants have a good variety but sometimes they are half alive. I have started to notice more flies around the indoor ones which mean you have to repot them as soon as you get home so you don't get infestation.

Bobby P.

1/5

World's worst carpark to leave - more than 30 minutes to leave it on a Saturday morning!

Won't be back until it's fixed!

Big S.

1/5

Anonymous staff on shop floor and those that are really don't have a clue what they are talking about. Also very expensive, not recommended, since the revamp it has got worse.
A lot of items are no longer available, less staff and floorspace, avoid at all costs