Element Shop - Ipswich

Lilly S.

Absolutely disgusting service. Purchased a Thermostat 2 months ago. The touch screen stopped responding and electrician said it is a faulty item. Called manufacturers who also confirmed it is likely to be faulty PCB.

Spoke to Natasha in Customer Service who said they cannot send a replacement and will only do so after they have tested it which can take weeks/months. In the meantime we have no heating in a house with a pensioner. Do not use this company especially when a product develops a fault. They don’t want to know and completely useless

Luke S.

Great customer service, competitive pricing. Highly recommend. Also helped me with a warranty replacement on a thermostat which was no trouble at all.

Mike R.

Placed an order for items to be next day delivery organize labor and I have just called to chase the order and the thermostats will be here in 10 days they were out of stock.
I suggest you call before placing any orders to check stock levels as I am very disappointed. This product has now cost me money for re-organization of labor to fit them

Andrew D.

Element Shop have a comprehensive range of products which are well described on each product web page, along with downloadable info sheets. The chat function was quick to help me confirm my choices. The website is thoughtfully designed to be user-friendly. The company seems to have highly competitive pricing. I have just placed an order for three items I needed to know were compatible for a project for underfloor electric heating for a small bathroom.

michael M.

DO NOT BUY FROM THIS COMPANY

Elementshop are an extremely dishonest company. I had 2 faulty thermostats that needed to be returned and replaced. They firstly lied and said that the items would be collected and exchanged by the same couriers, which didn't happen. Then, in order to receive the replacement thermostats, they said that I had to pay for the new ones but would be refunded immediately after collection. When I was ready to send them back, they then said that I had to pay the return postage!! They lied again by saying they don't offer to collect items (EVEN THOUGH I HAVE A SCREENSHOT THAT CLEARLY STATES THAT THEY WOULD COLLECT). When I confronted an incredibly rude and poor excuse of a woman, she lied yet again and said that they never say that. When I directed her to the relevant page on their own website, she said that she was going to remove that statement from my account page before putting the phone down on me!!

During all of this, they said that I wouldn't receive an immediate refund as they items had to be tested to establish a fault. I explained that the fault was intermittent and unlikely to occur during a brief test. The same rude and poor excuse for a woman, said that if that happened, the items would be returned to me and no refund would be given. Again MORE LIES!

In 32 years, this company is by far, the worse company I have have ever dealt with. They lie and make things up as they go along and then don't remember the previous lies that they told. Then you have to endure the rudeness of their incompetent staff. AVOID AT ALL COSTS AND SHOP ELSEWHERE!!

Russell A.

Oh dear - two orders with this company, and both have gone wrong. First time I received a load of damaged items, which to be fair they were quick to sort out.

On my second order, I've received a manifold which looks to be the wrong size and is a different brand to advertised, and a pump assembly with a critical missing part. I've called them to ask what they intend to do about it, I've sent them pictures as requested, but they don't come across as particularly apologetic or concerned.

UPDATE 18-10 - Looks like they'll be arranging a collection and a replacement.

UPDATE 20-10 - Waited in all day yesterday for a collection that didn't happen, because Element Shop had arranged their courier to collect the item... from themselves. 🤦‍♂️ Collection now arranged for tomorrow.

A T.

My experience with this company is worthy of note to other future customers of this company. I ordered almost £500.00 of wet underfloor heating stats and control centre. All were Heatmiser items which all arrived in a day or so and were all unsealed. When I queried this it fell on deaf ears. I decided to send everything back through Royal mail tracked at my expense only to be told that 1 item was missing upon receipt which would be deducted from the refund. I spoke to the company and was spoken to by a very rude thin excuse of a women with the customer service skills of a brillo pad and was clearly incapable or unwilling to assist. If you wish to buy Heatmiser items which are graded stock but advertised as 'new', then go ahead otherwise avoid! Brand new Heatmiser items are supplied by the manufacturer in a sealed condition.

Nick D.

I’ve used the Element shop many times and can honestly say their service is impeccable.
Products and prices are always good and delivery is very fast, exactly what I need when I order the wrong matting…!