Appollo Gas Services - Blaydon-on-Tyne

Derek W.

New boiler fitted today. Completed in one day as promised, replaced plastic pipes to copper where possible, all left very neat and tidy. Friendly, helpful, efficient advice and service throughout. Second boiler we've had fitted from Appollo at 2 different properties, very happy, would use them again and recommend. Price seemed reasonable and we didn't even bother to shop around as we were so happy with them last time.

Nick J.

Great gas servicing, staff very friendly, didn't have to wait days for a visit, did the job quickly and efficiently, explained what had been done. Very satisfied with the engineer's work and friendliness and the reception staff were brilliant too!

Darren R.

Apollo are always great. We have used Apollo several times. We get our boiler services and any issues we have done by them. They are a very helpful and trustworthy company. I would not use anyone else.

Yesterday our boiler went completely off and we were without heating or hot water with two very young kids in the house. Apollo went to great lengths to get someone to us fast, which they did. We got the engineer here the same day we called and he diagnosed the problem and it’s now sorted. They did the exact same thing last year in winter when we had a leak on our heating system. Great company and I’m very thankful for the extra effort from them.

ADZ01982

Awful experience. My boiler stopped working on the 30th October. The remote programmer was intermittently cutting in and out and we could not operate it.

We rang Appollo who sent a boiler technician around. He done some checks and and told us that it required new parts coming in at £432. The parts where fitted and still my boiler did not work.

A link was fitted and the remote programmer was disconnected , effectively forcing the boiler on. We could operate the boiler but only on the control panel itself. We where told it needed a new remote programmer fitted.

Several days passed and after numerous phone calls to Appollo we never received a return phone call to tell us when the new item would be fitted.

Eventually the boiler stopped working altogether. Appollo finally came around and said they would fit the new programmer. 20 mins later I was asked to come downstairs where there was a thick smell of achrid smoke.

The boiler technician told us "Oh, that's probably the control board burnout". He subsequently told us, while putting his jacket on, that there was nothing else he, or Appollo, could do and we had to get the manufactures in to fix it. So we where left with a boiler, in a worse condition than when we rang Appollo, with a burnt out control board and the fuses removed and being told we had to go elsewhere to get it fixed. At a cost of nearly £600 to ourselves. Disgraceful.

Several days later the Valiant Engineer arrived and confirmed the control board had been blown. He replaced the board and installed a new remote programmer, without issue, and the boiler nows works properly. There is high and low voltages going in boilers, so it's quite evident what's happened when Appollo attempted to fit the programmer.

Overall I am close to £1000 down for what should of been a £250 programmer refit.

Terrible experience start to finish. Will never use Appollo again.

UPDATED TO RESPONCE

The review is factual and accurate.

Firstly, the boiler had only just turned 5 year old and was serviced annually. Far from an old boiler as you incorrectly claim.

Secondly, there was no indication that the board was burnt out prior to your arrival. We let your guy in and left him to it, it wasn't until he summoned us come down stairs when we smelt it and had all the downstairs power tripped off at the fuse boxes, that he informed us the board may of gone. We certainly where not sitting with the power tripped off before you arrived.

You claim the board had gone prior to your arrival but you still attempted to wire up the new programmer and subsequently de-wire it and take it with you when you left after the board was blown. Attempting to fit a new programmer to boiler with a blown card? That's a contradiction in itself.

You offered a Vaillant 418 boiler for nearly £3800 (that's including the the near £600 we already paid you).
I got a qoute elsewhere, same boiler fitted for £2100.

Again we paid nearly £600 to for absolutely nothing. Had to get another engineer from a different company in he had it up and running again in 45 mins which was another £400.

Kirsty N.

What can I say about Appollo, other than they're great. No matter who I speak to on behalf of my Grandmother I am always spoken to with understanding and a professional tone. They give advice over the phone and are willing to help out as quickly and efficiently as they can.
When the engineer came to check what needed fixing on the boiler, he asked about how my Grandma had been since the last time he visited and it was nice to know that he saw my Grandma, not as a customer but as a person.
Would definitely recommend Appollo to anyone who needs them!

Andrea G.

Contacted Apollo they were very prompt in coming out to give a quote . No hard sell , the lads complete the installation today . I am very happy left the place spotless .Th

Susan M.

Appollo gas services have fitted a new Baxi boiler for me today.
The service has been impeccable throughout, from arranging a visit for quotation purposes, to a date for fitting. The office staff are lovely, three great lads arrived spot on 8:30 am and the job was all done by 3:30 pm
The old water tanks and boiler were taken away along with every scrap of rubbish. The roofer did his job and reported the condition of my roof to me, along with a video he had taken.
Everything was left clean and tidy, no sign that they had been apart from a lovely warm house. I would definitely recommend Appollo, and would certainly use them again in the future. Competitive price too.
Thank you

David C.

The service we received recently from appollo gas services was second to none. Having been let down (putting it politely) and left in the lurch by a local heating engineer I contacted appollo on the Saturday morning, an engineer called on the Tuesday to make an assessment and provide a quote and work to install a new boiler was booked in on the Wednesday.
The engineers that installed the new boiler worked very hard and did a great job as it wasn’t a straightforward swap, they were very neat and tidy and careful not to damage our recently decorated hall, stairs and landing. Appollo also organised a roofer and electrician to attend on the day making the whole process hassle free.
The office have registered our boiler with the relevant bodies and all certificates have been received in the post.
We will absolutely be maintaining a relationship with appollo for servicing in the future.
I would happily recommend appollo to friends and family and only wish I had contacted them in the first instance.