Qualis Home Heating Solutions - Paisley

Stephanie H.

Qualis recently installed a new air source heat pump at my property. The service was excellent from start to finish. First, a detailed survey was done to ensure the system was sized accurately. Then the installation guys came and replaced all my radiators and pipes which was done quickly and to a high standard. The team were friendly and professional. The sales guy Mark was especially good in helping me with my Home Energy Scotland loan application and provided all the necessary documents on time. Communication was great and even had the owner come to do some quality assurance! All round great experience and would recommend to anyone.

William E.

Tried to arrange my annual servicexwith this company but is seems thet no longer exist? Phoned around a number of agencies but all day the same thing. According to their web site they are still open in Paisley but their given phone number doesn't work. Trading standards said they were a listed company but no longer are. This is rather unfortunate as any warranty we had with them no longer exists. Have had to return to Britush Gas for boiler cover.

Daniel B.

Avoid at all costs. Underfloor insulation was not carried out and I had to remove verbally abusive workers from my home. Company sent out another worker to finish the job. Was told I would receive a follow up, never got back to me.

A B.

Excellent service from start to finish. Survey was professional and friendly and full information provided regarding job. Every tradesman was excellent,fast,clean and professional. Everything explained as they went along. Whole job completed in 2 days.

Jiri K.

I am not one who enjoys giving negative reviews but reviews of others helped me countless of times. Please take it as a warning so you know what you might experience while dealing with this company. You can take then informed decision if they give you the best deal out there, or if you might want to look elsewhere.

After requesting a quote for installing an air-source heat pump online, I received a phone call back and arranged a visit from a supposed expert/surveyor to come, assess suitability, discuss details of installation and estimated cost. I agreed to use my generous lunch break to accommodate a time when a representative was in the area. The representative turned to be 40 minutes late, but I still had 45 minutes to spare with him before a scheduled work meeting. However, the representative turned out to be a salesman, not even interested in discussing the details of the installation. Went straight down to the chair in the living room and started an empty talk why we could benefit from such a system. Then inflating the price, while stressing we could get an actual quote after a surveyor's visit, for which we would have to pay. No interest where it would be installed, what would be the details of the installation, just a straight top down empty talk without any technicalities. All he was after was annual energy usage so he could put it into his excel spreadsheet to get some numbers out to prove a point of heat pumps. But we were not assessing whether we need one, but with whom we want to install it with, and for how much. I also stressed to him during the meeting more than 5 times, I have an online work meeting and I need him to leave 5 minutes before that. Of course I literally had to push him out of the house less than a minute before my work meeting. I always ask for more than quote and had two other companies over to assess the installation, with whom I could seriously discuss the installation details, no hard pressure sale, no extra costs for another surveyor's visits. So I had a comparison right there and then. People who knew what they were talking about. What a contrast!

On top of all of that, he tried to press me to sign some form in the quote that he apparently need as a proof of his visit. Why on Earth would anyone need my signature for coming to give me a no-obligation quote from them? This company deliberately sent a salesman to my door upon my enquiry and confirmed phone call, arranged at an agreed time. No one ever needs a signature to prove that they come to give you a quote. Do your plumbers, electricians, other workmen or engineers? So I can only imagine what I would be signing, and which was deliberately left for last seconds before my work meeting, dropped on me out of blue. No mention of it before during the whole 45 minutes he was here, of course. All in all, this resembled the shady window companies practices, where you are told all sort of non-sense just to sign a deal with them. Let alone a very inflated one. So was the quote here compared to the other two I had received.

Be warned and be very careful when you are dealing with this company! Whether they might do any good job installing the heat pump system, we would never know, but all indicators were flashing bright red upon this salesman visit.

Geoffrey C.

Since my initial contact with them I have not been able to reach them again, no reply to emails or answer to the phone I had an initial house survey, they told me they would send an inspector &that I would qualify for assistance when the government got sorted out with P. Ms.
but nothing happened. Any companies known for help with boiler replacement & loft insulation please advise

Omar A.

My experience with Qualis has been positive. Throughout the customer journey I was kept up to date and informed. Installation was spot on. Special thanks to Mark Middleton, Jamie, Alana and the team at Qualis.

Gordon C.

Got a new boiler fitted, great job.
Whole process from inquiry to installation took about 3 weeks.
10/10 service.