HRM Boilers Ltd - Attleborough

Jon T.

Contacted HRM recently and spoke to Sam initially as I thought I might need a new boiler. ( I have a 20 year old Wallstar that was locking out ) He was extremely knowledgeable and was confident my issues could be fixed. Simon arranged an appointment, and was also very professional and polite. Rob was dispatched to my address a short time later...and it became obvious that what he doesn't know about HRM boilers isn't worth knowing !!...Rob expertly got to the bottom of the faults and fixed them. My boiler nows runs quieter and more efficiently than it has for a long time. Thankyou HRM...a lot of companies would have just sold me a new boiler I'm sure...but you had confidence you could fix my issues and you did. All staff I spoke to, Sam, Simon, Rob and the lady in the office were polite, professional and very helpful. Highly recommended. A great local company and quality product !!!!

Peter H.

Just thought I'd give this exellent boiler company a 5 star review if I could give more I definitely would I've had a HRM wallstar condenser boiler
Fitted since 2008 and it has given me exellent service since. on Monday 3 June my plumber who
Actually fitted my boiler & system was doing an annual service when we found that we needed some parts. I rang HRM while my plumber was servicing it and spoke to SIMON
he sorted me out with the correct parts and duly despatched them.to my surprise the parts were delivered next day by Parcel force. Thanks HRM especially
SIMON who went above and beyond to sort my problem. What's not to like full marks HRM 😊👍l would highly
Recommend this boiler company.

Daniel M.

I bought my property just last year, which has a Wallstar 20/24 boiler serving a thermal store. I called HRM customer services to get some advice on the unit's spec and what to think about when appointing a service engineer, and what a pleasant surprise! Service, knowledge, and friendliness far beyond what I am accustomed to from businesses in current times. I can't remember the name of the fellow I spoke to, but what a great example of a professional who knows his product and business, delivering advice with conviction, enthusiasm, and gentlemanliness.

On the strength of this I will seek to do business with this company again, and won't hesitate to replace my boiler with an HRM unit when the day comes.

Just excellent - maybe there is hope yet for British business.

Mark A.

I had a problem with my boiler and spoke to Sam at HRM. He was so helpful and knowledgable. I thought I was going to have to call a heating engineer out but with Sams instructions I was able to get to the route of the problem. It was a switch which my heating engineer had left on test when he left after installing the boiler. It should have been turned to prog Thank you Sam you are a star!!!

Roger C.

Almost a year since I took my boiler to HRM and it's still operating well. My local service guy couldn't resolve the fault even after 3 visits and HRM overhauled the unit in just an hour and only billed me for the parts. It may have been a 150 mile round trip but worth it and will certainly be making the trip each year for the excellent customer service and quality of servicing.

James C.

This company have given me unbelievably good service. They talked me through possible problems with my 18year old wallstar boiler then Sent me the parts that i needed. I was unable to get the boiler working as it had more problems than i anticipated.

They then booked their engineer to come out. He turned up exactly at the arranged time which is better than most other tradesmen. He diagnosed the fault within minutes which was the solenoid terminal valve sticking he knew the boiler literally inside out. Fixed the fault then proceeded to correct all the other faults. I had it serviced about 4 months ago by a oil engineer but he was in and out fast not doing a very good job. So rob changed the rope seal which was leaking gases. The flange gasket that had split, the burner gasket that had perished, the oil tube because it was the original one and very old he then adjusted the setting to get it running perfectly.

My heating is now back up and running. We are so happy we called them out after having my original engineer out 3 times at quite an expense and still not fixing the problem but just listing diffrent things that might be wrong and we can change. I would reccommend this company to anyone considering buying a boiler as the after sale support is brilliant.

Thank you hrm

Paul T.

Excellent, my plumber was so impressed with the ease of fitting this boiler, I told him it was a direct replacement for my old Wallstar and had been assured everything lines up, when he finished he agreed and said easiest replacement ever 👍

Adam J. H.

Went out of their way to help me. Top guys.