AM Norris Ltd - Coalville

carla C.

Not my stile to leave a review in this way, but when you do a mistake, you apologise and not trying to make it worst showing all your diffrent fingers.
If the driver was showing even a second of respect, this review wouldn’t be here.
The fact : a male driver in his 30/40, has been on his phone for about two minutes, while I was trying to overtake him ( limited to 56) . He has not been aware a second about what was going on.

Debbie H.

We had a major problem with our shower in our new build property and Lucy arranged an emergency plumber and communicated with the shower installer to get it replaced. She was friendly and professional and really helped when we were besides ourselves as water was dripping from the walls and ceilings. Thank you Lucy!

James

Just by the way they drive alone I would not go anywhere near them for my business. Whoever was in your van on 8/4/25 at 6am driving through kegworth ought to be ashamed of yourself. Atrocious behaviour.

Stephanie L.

Norris provided all plumbing and heating in my new property 3 years ago. I have had so many issues with the heating system, water heater and toilets I gave up asking for them to visit because the wait time was always months. I recently tried again when my water heater started to leak and again can't get anyone to look at it despite it being their work which frankly is abysmal. The pressure cylinder I have been told has been fitted flush to the ceiling so the service provider can't access to fix. This has been signed off by building regs which is shocking. Do not use this company as cowboys who want to charge call out fees and travelling fees for a service that makes you wait months!

Caroline M.

My partner purchased a new build 3 years ago and AM Norris did all the plumbing and heating. We’ve had 3 toilets leak, both shower waste pipes and all down to lose fittings. We’ve had ceilings cut out and then plastered. Water coming out of ceiling lights - Shame on you poor work.

Nic

New build house - had nothing but problems with our heating, boiler & water tank.
Pretty annoyed to be having problems from the first winter and to be paying to rectify them..

Thermostat installed and taken back out.. radiators stuck on that can't be adjusted except with pliers... forever losing pressure, Ideal boiler with a different fault every time you look - one of which states a problem with installation... Funny that!
Already had another plumber out to try and fix it.

Useless installation company with mostly awful reviews, so no idea why builders continue to use these ppl.. cheap I guess (the homeowner will foot the bill for their shoddy workmanship instead).

Avoid.

David D.

This company originally fitted the solar heating and hot water systems to my house when it was built in 2014. I rang to ask if they could come and service system. Was put through to a voicemail and left a message to ask for a call back No reply for 6 days - I then rang back and got to speak to somebody We don’t look at Solar panels they said Ok was my reply I’d like you to come and service the hot water system that is connected to the solar panels Where are you they asked? Corby I replied Well we charge £48 per hour travel and £48 per hour on site. Fine I said I’ll pay. Then I was put on hold and when the operator returned said sorry we don’t travel that far. I replied well you did to fit the system originally and I’m happy to pay. They then said no we don’t have anyone to do it. Can you recommend anyone to look after something you installed originally I asked. We just tell people to go online they replied 🤷‍♂️ Looking at other reviews this seems like a company whose owners don’t have any pride in their business or what they do so I would think best to avoid and find someone who does care about customers.

G H.

WARNING - Claim no responsibility for mistakes!
Came for a simple shower door replacement, left after dropping the shower door and damaging two tiles, and denting the bathtub on the way down.
After contacting them, they claimed no damage had occurred, yes that's right, the damage magically appeared after they left and they won't accept it ever happened.
But wait there's photos? Still no accountability. Be warned
The job itself was completed - but the lying about the damage and trying to cover it up has caused this to need to go public so other's aren't also scammed by this.