Toolstation Isleworth - Isleworth

Address: 8, Toolstation Isleworth, Clocktower Industrial Estate, Clock Tower Rd, Isleworth TW7 6GF, United Kingdom.
Phone: 3303333303.
Website: toolstation.com
Specialties: Hardware store, Building materials store, Electrical supply store, Home improvement store, Paint store, Plumbing supply store, Tool store.
Other points of interest: Delivery, In-store pick-up, In-store shopping, On-site services, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet, Wi-Fi, Wi-Fi, Quick visit, Batteries, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 109 reviews on Google My Business.
Average opinion: 4.8/5.

📌 Location of Toolstation Isleworth

Toolstation Isleworth: A Comprehensive Guide

Toolstation Isleworth stands as a premier destination for all building, hardware, and home improvement needs within the Isleworth area of Greater London. Located at 8, Toolstation Isleworth, Clocktower Industrial Estate, Clock Tower Rd, Isleworth TW7 6GF, United Kingdom, this branch offers a comprehensive selection of products and services designed to cater to both professional tradespeople and DIY enthusiasts. The phone number is 3303333303, and the website can be found at toolstation.com. It’s a well-established and highly regarded outlet within the Toolstation network, consistently earning positive feedback for its knowledgeable staff and efficient operations.

Specialties and Product Range

Toolstation Isleworth’s strength lies in its diverse product range, encompassing a wide array of supplies for various projects. Specifically, it operates as a hardware store, a building materials store, an electrical supply store, a home improvement store, a paint store, a plumbing supply store, and a dedicated tool store. Customers can expect to find everything from power tools and hand tools to plumbing fittings, electrical components, paints, brushes, and a vast selection of fasteners and fixings. The inventory is regularly updated to meet the evolving demands of the construction and DIY markets, ensuring availability of the latest products and accessories.

Location and Accessibility

The strategic location within the Clocktower Industrial Estate provides excellent accessibility for customers in Isleworth and surrounding areas. The industrial estate itself is well-connected, offering convenient access via road networks and public transport. Notably, the store boasts several accessibility features, including a wheelchair-accessible car park, a wheelchair-accessible entrance, wheelchair-accessible seating, and a wheelchair-accessible toilet. Furthermore, Wi-Fi is available on-site, facilitating online research and communication. The store’s proximity to major routes contributes significantly to its popularity and ease of access.

Services and Amenities

Beyond its extensive product selection, Toolstation Isleworth offers a range of valuable services designed to enhance the customer experience. Delivery services are available, providing convenient options for customers unable to collect their orders in person. In-store pick-up is readily accessible, allowing customers to order online and retrieve their purchases at their convenience. The store also supports same-day delivery for eligible orders, catering to urgent requirements. A key strength highlighted by customer feedback is the on-site services offered, enabling customers to access expert advice and assistance. The store also accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring flexibility for all customers. The quick visit format is catered for, and the availability of batteries is a notable feature.

Customer Feedback and Reputation

Toolstation Isleworth consistently receives positive reviews from its customers, reflecting a commitment to excellent customer service. Currently, the store has 109 reviews on Google My Business, with an average opinion of 4.8/5. Testimonials frequently commend the staff’s helpfulness and expertise. Specifically, interactions with staff members like Karl, Marika, and Scott have been consistently praised for their patience, knowledge, and willingness to assist customers with their projects. One customer particularly highlighted the exceptional service provided by Scott, noting his ability to offer guidance and support even when a customer was feeling indecisive. These positive experiences contribute significantly to the store's strong reputation and loyal customer base. The ability to quickly find what is needed is also frequently cited as a benefit.

Summary

Toolstation Isleworth is a well-equipped and highly regarded hardware and building supply store located in Isleworth, offering a comprehensive range of products, convenient services, and a commitment to excellent customer service. With its strategic location, accessibility features, and positive customer feedback, it’s a reliable choice for both professional tradespeople and DIY enthusiasts alike.

👍 Reviews of Toolstation Isleworth

Toolstation Isleworth - Isleworth
Shamsa &. C.
5/5

Excellent customer service from Karl today, who assisted me with purchasing guttering. Highly recommend this branch, the staff are friendly and more than happy to help!

Toolstation Isleworth - Isleworth
West L.
5/5

Great store and great staff. Marika is very helpful and really nice, as always.

Toolstation Isleworth - Isleworth
Maiesh R.
5/5

Normally great service when attending this store but today Scott was excellent!! showed great patients when I was indecisive. He had excellent customer service skills and great product knowledge. He was very helpful which allowed me to make the right choice. I really appreciated the service he provided today. Thanks mate

Toolstation Isleworth - Isleworth
Karen S.
5/5

The staff at Isleworth are amazing, very friendly and polite. Karl is a fantastic manager and his team are a great credit to him. Shame the old girl went to Hanworth she was great, bring her back Karl.

Toolstation Isleworth - Isleworth
Ramesh K.
5/5

Amazing service. Karl was so helpful with my transaction. I have Lost bill of one of the items I purchased back in November 2020. The product has stopped working and it is in one year warranty. As I lost the bill and I didn’t have an account with tootlstation when I purchased the item, it was difficult to trace. Finally I could with my bank statement. Karl was so helpful to trace back and replaced with new item.

Toolstation Isleworth - Isleworth
Leo A. N.
5/5

Marika always welcoming and friendly
The whole team including manager Karl are superb. Great customer service.

Toolstation Isleworth - Isleworth
Yulizh S.
1/5

Poor customer service.
The lady was very rude, she didn’t even bother to check if the product was in stock or to be of further help.
As I didn’t even crossed the door she spat a judgmental “that was that...” to her colleague followed by his laughter.
Definitely don’t go there if you are looking for help or nice staff.

It’s because of this kind of customer service that more and more people shop online.
I am still shocked by the staff behaviour to be honest. I never saw that in any shop before and I am a customer assistant myself.

Toolstation Isleworth - Isleworth
Mukund P.
5/5

Great place to shop. Karl is so good and has so much patience and always goes out of his way to help !
One reason I keep comming to this branch .
Has ample of time for his customers always softly spoken too
M Patel
Assist to find products.when I m lost . Thank🙏🙏

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