Exchange Utility Ltd - Bury

Michael G.

Our church treasurer was suffering from Covid and in a state of brain fog. Why else would she have agreed on 13 October 2022 to the broker signing her up to pay 24.03p per kilowatt hour with effect from 1 July 2023, especially when he quoted his commission from British Gaslite as £1000? The energy ombudsman says she knew what she was doing!

Peter B.

I have been using Exchange Utilities for several years for our church energy supplies which are relatively complex. I have been very pleased indeed with the service provided by EU - responsive, efficient and good integrity. They have saved me considerable time and provided good deals for our church. Highly recommended.

Susan W.

I asked E.U. to phone me back at 9am which they did very promptly. The lady confirmed with me that she was working alongside my electricity company and required my supply number before she could give me alternative estimates/quotes for other companies. I refused to give this info as in my mind if she is working alongside a company they should already have it. Was then told that she couldn't help me without the number and the call was disconnected.
NOT EVEN 10 MINUTES LATER she called me again saying that she had obtained my supply number and could now give me the new information!!!!! Gobsmacked is the only word I can think of without being rude. If I could give no stars I would.

CCGH

Very disappointed in service received by the Exchange utility team and Lindsay Keggin. Over two weeks for prices, excuse after excuse, given verbal prices but not sent through in black and white as requested. Called several times was told they would be sent in "two minutes" as of yet I am still waiting (forty minutes have passed so far)

It is frustrating as you give the information over in good faith for it not to be followed through on. Rather ,lied too, stalled on and are left chasing people from pillar to post.

I was told at 2:30pm I would need to move on prices before 4pm. I put my day on hold to do this only to be let down badly with no communication from Exchange Utility. I again had to chase Exchange utility for an explanation. I found every dealing with the team disingenuous, vague and uncertain. I was continually on hold while simple requests were checked, even the case when speaking with the Manager Sarah Doyle who then had to check with her manager.

Very poor.

Andrea D.

This company are crooks . They switched me from a good deal to British gas at 4 times the price. And wont respond to my calls. Dont trust them. They just want commission

James H.

SCAM.
This is a barely legal scam. They pretend to be your current supplier to get you to sign up for a contract through them.

DO NOT IN ANY CIRCUMSTANCES DO BUSINESS WITH THEM.

Re their response below.

I don't know how they've found my call in particular, without my phone number, and still havld the call recorded 3 months later.

I think it's pretty clear that not only do they lie on the phone, they have also lied in their response.

Jonathan F.

Rubbish after sales service. 8 emails and 3 telephone calls to solve an incorrect price problem. Still no action 12 months later. Find another energy switch service. Exchange Utility is useless. I warned them that I would send this complaint, They just dont care!

Mayank P.

Special mention to Tori who was brilliant from the moment I got I touch. She was incredibly helpful without pestering and seemed genuinely interested in my needs. Exchange made it very easy to get a better energy contract.