A Shade Greener - Gloucester

Andrew Haslam

We had our panels installed in 2014. We also have a smart meter. When we can, we put electric items on a sunny/bright day. The difference is amazing. I can do a full load of washing for 10p. We can put our electric fire on in our front room for zero cost if the sun is out. I'm not scared of putting the tumble drier on if the sky is bright. You get the picture. I am worried about maybe wanting to sell our house before the 25 years are up if we need a bungalow. We are both 66. We will be 80 when the 25 years are up (if we are still alive). Got to be honest. Only looked into how it worked for us (and it has). We've saved hundreds of pounds. Just last year we started getting pigeons on our roof. Will look into how much it will cost to put netting around. The pigeons are the reason for 4 stars. ASG should have done the netting when they put the panels up.

shaun walker

I have been with ASG for over 7 years. Unfortunately I have a leak now from my roof which has caused damage to my bathroom ceiling.
I have asked the maintenance team to remove 5 panels so I can get the roof repaired.
I am still awaiting a date for this and to be honest I don’t feel as though this is a priority for the company.
I can’t have them taken away and at the moment I can’t get them temporarily removed.
Meanwhile the rain still comes in the house.
Possible date end of March.
How much damage will this do.
I spoke with the lady on the phone who in the end hung up on me.
Customer relations non existent.

Kim Knight

I bought a bungalow for cash and I was told by the Agent the solar panels belonged to me as the new owner. When I moved in, I discovered I don’t own them and the poor old lady that had died a year earlier must have been scammed into signing the agreement.
I can’t see any real benefit and I can’t wait till I can get rid of them.
These were installed before the industry was regulated and the company is making a fortune from my roof !
It would be good if disgruntled victims got together and demanded reports! I want to know exactly how much MONEY is generated from my roof and WHY it takes 25yrs to cover the cost of the solar panels !!

Emma R

Awful company. AVOID.
*Terrible customer service.
*Faulty solar panels.
*Company will not clean panels that have ben installed for over 10 years.
I purchased a property with these solar panels already installed. I noticed they were only working intermittently. I contacted the company to inform them - its 6 weeks later, I've had 2 days off work to wait in for engineers to 'assess the site' - nobody had yet shown up. Now when I call, the inept staff at the maintenance office are unable to offer any appointment at all.
When I've asked to speak with a manager, I was told that no managers work in the office so I will have to wait for them to review my case and get back to me. Obviously this will never happen.
They are infuriating, failing to resolve my issue and failing to call back when they say they will.

Thomas Trutch

I was looking to buy a property that has had panels fitted by ASG,
The property itself, beautiful. Then I found out the solar panels were leased. I asked the agent for details on the lease and for details on early repayment. That’s were I found all these negative reviews.

I really tried to find away around them. Up to contacting ASG themselves.
The legal department, fully automated, leave a message and we’ll get back to you. They haven’t.

Maintenance: lovely man on the end of the phone. But no knowledge of the companies processes. I asked how they make money on the solar panels if they provide 100% of electricity to me and he wasn’t able to explain.
Gave me details to the roofing department.
I was first in Que for 5 minutes and when I asked for detail on their processes “check the website. We can’t discuss the lease.”
I explained I didn’t want details of the lease, I wanted to know what ASG would do if I needed help in an emergency. They said they couldn’t answer my questions.

So I withdrew my offer for a beautiful property because I can’t take a 10 year (what’s left of the lease) gamble.

Susan Pollard

My house chain is going to collapse today because they are incapable of replying to ensure change over to new owners goes ahead.
I am absolutely gutted, the whole chain of 6 people are totally fed up waiting for o reply to a begging to action an email. There is nothing wrong it's a simply a new owner.
Disgusted with customers service you should be ashamed.

Mohammad Farooqi

Disgusting service, you probably think you are saving on your electric bill but nothing changes. My bill is still the same, whatever solar panels are on there are just generateing ASG making money.
It is a scam as they try to trap you in a contract for 25 years and just end up using your roof, leading to no electricity benefit.
I had a problem with the sewage pipe, the solar panel installer cut it down in order to fit solar panels which only makes a one inch gap between panels and the pipe. In result all the sewage gases were coming into the toilet and the house smelt awful. I reported and sent the picture , they then wanted £250 for someone to come and have a look. They provide no help, and in my opinion are scammers.

Emma McInnes

Appalling service! Trying to move house but need a document from ASG to do so. Cannot get in touch, cannot speak to a person and no-one is responding to any emails. They happily took £180 to pay for the document but will not provide it.