Abacus Energy Solutions Limited - Liverpool

Mark Wilson

I’m really pleased with the standard of the work and I would certainly recommend Abacus. Michael came out initially and was very helpful with his advice. There was no salesman like pushiness. Before the engineers arrived I had an idea how I hoped the solar panels, battery, inverter, and gubbins need to be placed and the wires taken from outside to inside. Without any input from me, the ‘Lead’ Engineer suggested the best way to do this and it matched my idea totally. All was completed in one day, the workmanship was excellent, and any holes that had needed to be drilled for the wiring looked as if they were part of the original house build. Consequently when they left, other than a little dusting, there was little for me to do to tidy things. Post installation there have been no problems with the system and all I’ve done is watch the app to see the kWh the panels are generating. The only negative, but it would be unfair to remove a star for this, is the communications and updates regarding the wait for the installation were not forthcoming unless I rang up to ask.

Old Evertonian with loads of patience

Abacus Energy Solutions

I initially made an enquiry regarding Air sourced heat pump (ASHP) ( Green homes scheme) with Abacus Energy Solutions because I always try and support local businesses. They responded within a couple of hours and chatted on the phone with lots of knowledge but explained things in terms I could understand. After a few more days of consideration I contacted them to arrange a site visit/survey. They attended at the time and date arranged which doesn’t always happen with other companies! Michael did the survey and answered my questions, as at this point I was still unsure if replacing our gas boiler with an ASHP was the correct decision. It is only now when the installation is complete and been operational for almost 4 of the coldest weeks that I can really appreciate that Michael’s advice was spot on. Unfortunately my mindset was still stuck in the gas combo boiler operations! With ASHP the operation system is as Michael forecast different in that it operates 24 hours and warms the whole building. We don’t have underfloor heating but quite a few “double” radiators. Anyway just trust Abacus Energy Solutions - we did - and we are delighted. The installation went smoothly and I know I’m a bit of a pain when it comes to neat and professional workmanship. Any worries on that front just melted away. It’s hard to believe that our whole house is toasty warm and yes I’m keeping an eye on my electricity use. My estimate after 4 weeks of use is probably very similar to my previous energy bills including gas but the difference is we are comfortably warm 24 hours and using clean green energy for our heating. I would like to thank Abacus Energy Solutions for their extremely professional advice from first contact to telling me not to hesitate in contacting them after the installation was finished if I have any questions.

Anthony Hibbs

Having had several quotes, both from home surveys , online forms and phone conversations, when Michael arrived from Abacus he was a breath of fresh air. Clearly experienced, he designed a system so brilliant in its simplicity and convenience I had no qualms about placing an order for an Air Source Heat Pump to replace the gas boiler in our Millennium build detached house. We used the Government Boiler Upgrade Scheme Grant which Abacus administered, all I had to do was complete a credit check style online form for Ofgem. A date was given for installation. The installation team, Ashley & Chris, were courteous, hard working and very clean workers. Carpets and floors were protected at all times and to my amazement all the previous loft tanks, cylinders, pipes & pumps were removed without a scratch or scuff anywhere. The work was completed within two long days, leaving me with just a few tidy up jobs of bricking up the hole left by the removal of the gas boiler and a bit of lagging work. I confess to being a tad fussy. The system works really well. All the equipment is in my integral garage, a master stroke of design by Michael. Compact and quiet. The house is cosy, water is hot. The outdoor unit is also quiet, pipes are in insulated ducting, very neat indeed. The staff at Abacus, James, Michael, Kersha and Joe, are all friendly and approachable. I asked lots of questions before, during and after installation. Joe called and checked the whole system after a few days, resolved a minor issue of a cool radiator and made some adjustments. He was happy to talk me through the systems settings too and improved my knowledge considerably. I can absolutely recommend Abacus if you are interested in low carbon heating systems. Abacus have also installed a 9.5 kw GivEnergy home storage battery which allows me to maximise my off peak energy tariff, further reducing my bills.

Harry Gordon

Abacus did an excellent job coming when they said with good. engineers and sales.
Even when one of their suppliers messed up the delivery of a part of the kit, they resolved the issue and completed the installation neatly and without issues.

Martin Nolan

Abacus came very quickly for the site survey and subsequently completed the job efficiently. Incorrect panel brackets were originally supplied but apart from that he only delays were regulatory.

colum Phillips

Zappi EV smart charger installed professionally. Charger working well.

Adam Price

We had our heat pump installed and central heating system replaced in 2019. James and Michael were brilliant, they guided us through the technicals of the heat pump system and the complexity of the Renewable Heat Incentive. Their effort and investment upfront was in stark contrast to other installers, and once the works began they were quick, tidy and the work was done to such a high quality that other trades working on the house have complimented the pipework and finish.
Aftercare has been just as good, with Michael diagnosing potential faults or identifying adjustments to the system remotely before we had even noticed. The product provided (a Nibe F2040 air source heat pump) is really high quality, has a 7 year warranty and easily copes with keeping a 4 bed 1930s semi detached warm, and bills have been as expected when Abacus designed the system. Servicing is straightforward and proactive.
Moving away from fossil fuel heating is the future and this has been a great way to do that without compromising or having any nasty surprises. Cannot recommend highly enough

georgia

Happy I made the right decision to go with Abacus Energy Solutions to install my heat pump, solar panels, battery storage and EV charge point! Very responsive and quick to solve any issues. The team were very knowledgeable and happy to spend the time explaining and answering any questions we had. They also offer a care package which includes great benefits and its affordable, happy to say I signed up straight away!

Couldn't recommend Abacus more, great company who are not sales focused and value their customers.