ADEY Innovation Ltd - Stonehouse

Markos P.

We are very sad to give 1 star review but unfortunately ADEY Innovation is not a loyal partner and we would like to inform other people before investing in that brand.

We were working with ADEY products more than 8 years now and we were the exclusive representatives of the products for the Greek market and Cyprus. We have invested more than 50.000 euro on marketing campaigns to make the brand known in Greece and local markets.

One day 1 year ago ADEY changed the regional manager who had an old partner from his previous job and of course he started to promote his interest. As a result we are getting an email with no explanation that the new exclusive partner in Greece is company IDATOR from Athens. They suggested us to order now from Athens their products.

We cannot trust more this kind of cooperation and do not suggest to anyone to invest his money and his time to such a partnership.

Fred S.

I bought the Magnaclean Twintech but the seals lasted under 6 months. The item is leaking and I am unable to run the central heating. Now the company ADEY want £12 for a new seal pack. They accuse me of over tightening. I explained to them that it has not been over tightened, and that I only hand-tightened it to the final position which I have marked with a permanent marker yet after 6 months service it has began leaking. As I have not registered the item the lady who answered the telephone will not send the new seals under warranty.

The fact of the matter is that the ADEY filters seals do not last, and on top of the original cost of the unit which is anything from £80 upwards, mine costed £110. When I have to empty the item and then re-tighten by hand the seals leak and to get the central heating working again I have to suddenly to buy new seals for around £12 await delivery for a day without central heating and this is a regular occurrence every 6 - 12 months because that's how long the seals last.

In order to remedy this problem I have now bought another brand of Magnetic Filter unit from a national merchant whose name sounds like the word fruitmix and they sell a magnetic filter of a similar build design as the original red ADEY Magnaclean but with an additional mesh filter as well. This is made by a company whose name sounds like raw master. The merchant sells the replacement seals for a reasonable price of £3, which I will buy if needed once I am outside the two year warranty period.

Steve L.

I bought a 2XP Pro filter for my heating system after reading that "it can be installed anywhere on the main circuit" according to the Installation PDF. Only to find out this is NOT true on an open vented system, where it breaks Building Regulations to install it into a vented flow pipe. This is the only pipe on my system where installation would have been possible. Now I have to send it back to the supplier at my own expense (costing me £15). Not happy.

John S.

Fantastic Customer Service, dealt with Sarah Bottomley Telesales Advisor, she was able to sort out the problem quickly, professionally and the Customer Service I recieved was without doubt the BEST I have had for years. Pity other companies couldn't take her lead.
Many thanks and Well Done Sarah.

michael K.

had a magnaclean installed last year , recent boiler check , everything was checked except this Magnaclean as no seals were supplied and if dismantled to clean a seal should be available if any leaks so this not serviced as required Yearly .Adey Customer service do not supply a seal initially and require you to purchase separately at £18.59 as leaks might appear when the Unit is serviced
I'm surprised one is not supplied initially but i suppose thats the British way of doing things , over the years i have dealt with european companies who do go that extra mile and look at what there product will need when serviced as required each year

Kevin G.

Good products, however the customer service, including after sales is not existent! Adey also has the horrible habit of spamming. Always need good, honest customer service. Which is something Adey lacks badly.

carlos C.

Well organised and conducted! Fantastic team!

Nico P.

Great place to work.