AE Renewables ltd - Southampton

Su T.

Erik came round at short notice. Identified the issue with my boiler and fixed it! Also gave me some very sound advice on how to get the best out of my heating and water system (the original installers didn't do that!). Brilliant. And very knowledgeable too. Recommend 100%.

Jonathan D.

Thanks to Erik and Simon at A&E Gas we have a wonderful new heat pump! Both gentlemen showed astonishing attention to detail, and to tuning the maximum performance out of our system. Very quiet when running. Beautifully neat and tidy, both outside and in!

Paul B.

Erik and Simon did an amazing job installing our heat pump and water cylinder. They were really thorough and clearly take pride in their job. We came to use them through Heat Geek, and they genuinely are Heat Geeks. We're really pleased with the installation, and will be getting Erik back to do the annual service.

Ross G.

Erik and Simon did an amazing job installing an air source heat pump at our property a year ago, amazing attention to detail and highly knowledgeable. Erik came back for the 1 year service and again provided impeccable service, and was happy to see a SCOP of 4.9, proving his highly efficient system design. Highly recommend.

Chris H.

Looking for a Gas and Heating engineer, look no further. Erik at AE Renewables it's brilliant, very knowledgeable, expert installer.
Clean, tidy work. Always a pleasure working along side.
If your looking for a Air Source Heat Pump, he is your go to guy.

Ann-Marie S.

Erik saved the day! He came over to give me a quote to either replace my boiler or replace the broken fan. His experience and total honesty meant that he recognised the boiler and the potential issue straight away (and fixed it FOR NOTHING!) - he discovered that my previous contractors hadn’t replaced the part they said they had and that they had risked the life of me and my son by not replacing the boiler casing correctly! So after nearly 3 weeks without heating or hot water he lubricated the fan and it started straight away! Massive thanks to Erik for being so kind and giving his time and expertise. He’s also written a report for me to send to the insurance company and to report The Heating guys for fraud and malpractice. He’s passionate about protecting his trade and I want you to know that you can trust him after how he’s helped me tonight. If you want the full saga read on - if you don’t then stop here.

19 days ago my boiler stopped working, I have home emergency cover with my Lloyds bank account; I reported the issue and they connected me with a company called The Heating Guys. I was told that I’d get a text message through once they’d picked up the job. I hadn’t heard anything that evening or early morning so I went to work. 3 messages arrived at the same time to say “Our tradesperson is on their way”, “Our tradesperson has arrived” and “Our tradesperson has left” so no chance to get home. Next day they came, said I needed a motorised valve. After a few days of putting their quote and getting it approved by AXA (on behalf of Lloyds) they fitted the part, it didn’t fix the issue so he looked at inside the boiler - banged on the fan and said that it needed replacing. I left them to order the fan, which was approved but they hadn’t put in their labour costs. All the while I am having to chase, to find out what was going on 10 days in, still with no hot water or heating, they phoned and gave me a 2 hour slot they’d be with me. They didn’t turn up so again I’m on the phone to the claims team - they told me that The Heating Guys had only just added their labour costs which had made the job exceed the £1000 and they told me that in order to get the fan replaced I would have to pay The Heating Guys £70 directly!! I said that this didn’t seem right and they told me this was the only option. I tried to call Lloyds complaint team, they told me they couldn’t help, AXA said there was no senior person I could escalate this too. I was so upset and frustrated that no one seemed to actually care about what was happening. I said to the claims line that I wanted to complain.

I called the AXA claims line to request information about their quotes and I got basic totals for the two jobs not a breakdown. The next day The Heating Guys phoned me to take the £70 payment. I said that I wanted the precise breakdown of costs and the chap, Lewis, said that he couldn’t give it to me (he was sitting in his van waiting to take payment on his card machine) he said I’d have to ask AXA again. - I asked AXA for a more detailed breakdown and they told me the first job was to replace that valve and that they’d drained the system and labour was 2.5 hrs - this was a lie, their quote for the new fan was £469. I said to Barry from AXA that I didn’t feel safe with them coming into my house now knowing they’d lied - he said he didn’t understand why and for me to just pay the £70 and claim it back later!!!

The next morning I realised how awful that was so I phoned again to be told that I’d now have to wait for the complaints people to call me. Their policy is to get back to customers within 1-3 days - I’d been waiting 5, so I started posting my dissatisfaction on social media and they called me the next day (funny that!). I was then told that I could engage my own tradesperson and that I had £653 left to try to fix the boiler (I asked about the fraudulent first job where they’d charged too much, which should have meant I had more allowance but I’ve not heard back about this). So that bought me back to Erik and his awesome fix! Thanks Erik!!

Tanga P.

Erik did a fantastic job at replacing our boiler. It's great to see someone who really cares about their work and it felt like he was carrying out work in his own home.

I'm very happy and glad I've found a reliable engineer I can use for the future.

Debbie K.

Highly recommend Erik. I have a few rental properties that I manage and wanted to use a local small business.

Erik has been amazing and been on hand to help as soon as I have any problems. No job is too small and offers great advice which has been invaluable.

Really knowledgeable and great prices with professional service.

Very pleased with AE Services.