Affinity Water - Hatfield

Understanding Affinity Water

Located at Tamblin Way, Hatfield AL10 9EZ, United Kingdom, Affinity Water stands as a prominent figure in the water utility sector. This company, which specializes in providing essential water services, can be reached via phone at 3453572401. For those seeking more detailed information, their official website affinitywater.co.uk is an invaluable resource, offering comprehensive details about their services, billing, and customer support.

Special Features: Affinity Water prides itself on its commitment to accessibility and inclusivity. Their facilities are wheelchair accessible, ensuring that all customers, including those with mobility challenges, can access their services comfortably. Additionally, they offer a well-maintained wheelchair accessible parking lot and accept various payment methods including credit cards, debit cards, and even NFC mobile payments. This variety caters to the diverse needs of their customer base.

When considering Affinity Water, it's essential to take into account the customer feedback. With 41 reviews on Google My Business, the company has received a mixed reception, reflected in its average opinion of 2.6/5. This score suggests room for improvement in certain areas but also highlights the overall satisfaction of many patrons.

For anyone in search of reliable water utility services, Affinity Water offers a solid foundation. Their strategic location in Hatfield ensures convenience for local residents and businesses. However, potential customers should not hesitate to explore the full spectrum of services and customer experiences detailed on their website. It's recommended to visit Affinity Water's website to understand their offerings, read customer reviews, and get in touch if you have any questions or need assistance.

👍 Reviews of Affinity Water

Rmart O.

1/5

I don't know what is worse. Their traffic management people who seem to have the traffic flow and traffic light implementation intelligence of a gnat, or the fact they want to try and force smart water meters on people who share a stopcock between numerous properties. The argument for water nationalisation is long gone. The fact they are better than thames water really says it all.

Helen R.

1/5

Disgusting business practices, Affinity Water submitted non payment of water bills for 6 months to credit agency when in fact I had paid every bill. No apology, no urgency to remove from my file. Totally unacceptable.

Dee W.

1/5

Affinity Water are an absolute disgrace. There is a massive water leak underground outside my property that has been going on for six months. They asked me to take a morning off of work so they could come out which I did. Nobody bothered turning up. I am not going to take any more time off of work. The leak isn’t affecting my supply in my house so if you want to waste thousands of litres of water Leaking underground so be it I am sick and tired of this company. If I could pick a different water company I would, to give them one star is too high. Try and ring them on their customer services number. Nobody bothers answering, if you do finally manage to get through and they say they will call you back they are liars. They will not call you back they lie can’t stand this company

Alex H.

1/5

Really bad business practices, when I first moved into my property my water didn't work so I called you guy's and your man was like "no worries let me get your details round and we will get someone round to fix it" after sorting out my details he said "yeah it's not our problem you need to get in touch with your local authorities" and since then I have gone out of my way to be the worse possible customer imaginable lol.

nataliya K.

1/5

This company is charging the same amount of money for winter as they do for summer.
I use water for the hot summer period watering my garden a lot. Otherwise - the same usage.
I am going through this problem with them for 4 month.
The customer service cannot do anything .
The visiting representative asked me how often I cook and have a shower and, at the end , told me that I " give him a headache ".
The web does not have a complain procedure , in fact – you can only call.
I will go to the ombudsmen with it.
Please see attached .
Nataliya, account 8166114

Rui M.

1/5

What a useless company. If we cannot choose a Water Supplier freely, why this service is not simply included in the Council Tax?
Simply stop paying CEO's that are only there to receive a few millions of our money to do Zero!

Sam R.

1/5

Never before have I experienced so many water outages in any property I have lived in. Failure to maintain the pipe system has seen a number of local roads shut down for days at a time. Not so much as an apology, let alone provision of any compensation.

Andreas C.

1/5

The worst customer service ever, tampered with our metre said there's a leak when there isn't then applies a leak allowance absolutely disgusting behaviour from a water company that clearly has issues so they tamper with people's metres to make more money. I've paid a plumber to come out check from homeserve there's no leak yet I'm out of pocket due to the above terrible customer service your a joke!