A.G.A. Group - Thetford

Address: Merton Hall Ponds, Thetford IP25 6QH, United Kingdom.
Phone: 1953886824.
Website: agagroup.co.uk.
Specialties: Environmental consultant, Contractor, Environmental engineer, Pond contractor.
Other points of interest: Wheelchair-accessible car park, Appointment required.
Opinions: This company has 12 reviews on Google My Business.
Average opinion: 4.2/5.

Location of A.G.A. Group

1953886824

The A.G.A. Group, located at Merton Hall Ponds, Thetford IP25 6QH, United Kingdom, is a well-established company with a reputation for providing high-quality environmental consulting, contracting, and engineering services. With a phone number of 1953886

Reviews of A.G.A. Group

jamie philpott

5/5

As a company we pride ourselves on the quality of our work and the good relationships we build with our customers. It is always nice to hear from our customers, especially when they are as nice as one we have just received from Watford Borough Council.

Watford Council
The Watford Town Centre Pond has long since been a popular landmark of the Town.
In 2020, the Council engaged A.G.A. Group Enviro-Fix Limited to undertake a number of improvements to make the pond more environmentally friendly, and sustainable by introducing more natural ways to keep the water clean and healthy for the plants and wildlife that live there.
From the start of the project, A.G.A. acted professionally by firstly offering their expertise in the design of the wetlands and general structure of the pond, and secondly by constructing a team that displayed incredible knowledge of the project.
Like most town centre landmarks, the pond is located in an area of heavy footfall, and one of the main challenges faced by the Project Team was undertaking the works whilst ensuring the safety of the general public. A.G.A discussed their proposals with the Council and mobilised the site with adequate signage and all necessary safety features. This was well received by the Project Team and the general public, who were kept informed as the project moved forward.
In spite of the project throwing up a number of technical challenges, A.G.A. acted swiftly and professionally to address unforeseen works by minimising the impact on the programme. They also introduced design features that will future-proof the project, and ensure the appearance and water quality remains consistent.
The project suffered from the impact of Covid-19, and again A.G.A. acted swiftly to adapt their working procedures and practices to meet government guidelines. They were able to deliver the works during difficult times, and still managed to complete the project in time for the reopening of the Town Centre.
As a Project Manager responsible for a variety of projects, I would have no hesitation in recommending A.G.A. to other clients, as their knowledge, professionalism and expertise will add value to any project.
Peter De-Bique BSc (Hons) MCIOB
Interim Building Surveyor (Projects)
Watford Borough Council

Phil Chamberlain

1/5

I`m sorry to report that we have had a very unsatisfactory experience with this company, who installed our garden pond a few years ago. They admitted getting the initial levels wrong such that the pond would not hold water across its entire area.
Despite reluctantly agreeing to pay them more money to correct the original mistake, the problem has continued. The pond surface area is now about a third less than agreed & that we paid paid for. Despite a number of requests AGA refuse even to visit us to look at the problem, much less commit to put it right. We are now faced with a large bill to put it right.

We would caution against using this company.

Phil & Claire Chamberlain,
Kent

I`ve read the response to our complaint. It is not correct to say that four years elapsed before we raised this problem. On 16th May 2016 (a year after installation) I wrote the following to Sandra Mclachlan :

"We continue to be rather disappointed with the water level in our pond. As you`ll see from the photos, the water is at the bottom rather than mid way up the coir rolls as we were given to expect. A shame...especially after the second attempt to get it right"

This received no response from the company & the problem has continued, with the water level still at unacceptably low levels. I find it interesting that the individual who carried out the work has left the business. I wonder why ? I should also point out that we have not been visited by Ash Girdler, as was promised. Bad show AGA !