Andrews Electrical - Shipley

Brian S.

I rang Andrews Electrical, after being on hold for about 15 mins with a voicemail message saying I was No.1 in the queue I then got voicemail message saying that there was no one at the extension available to take my call! I eventually spoke to someone and asked for a price to fit a new belt to a condenser tumble dryer. I gave him the make and model number and was given a price of £59 plus the cost of the belt of approx £6 so £65 all in. This was the quote for the job and not an estimate so the job was booked in. When the engineer arrived he then said the price would be about £100 plus parts (the belt) when I said I had been quoted £59 plus approx £6 for the belt he asked who by? I replied it was whoever answered the phone in the shop. The engineer said they don't know what they are talking about take it or leave it. I asked he could please wait a couple of minutes whilst I ring the shop, he said he had other jobs to go to and walked off. When I rang the shop and being put on hold again for ages I eventually spoke to someone who got a manager to ring me back. I have never spoken to anyone so rude & unprofessional in all my life. He was actually shouting and swearing saying I was not listening to him & saying whoever gave me the quote is not an engineer so the actual cost cannot be determined until the engineer looks at the job in situ. I said this should have been advised when I rang to ask for a quote but it wasn't. He was shouting & screaming at me on the phone and was extremely abusive. When I told him I would leave a Facebook review he said he would deny it and say it was myself thar was being rude. I do have recordings of the telephone conversation if he wishes for me to publish the dialogue on here on any responses.
Having read some of the other negative reviews on here about Andrews Electricals I have to say I not surprised at the appalling Customer Service I experienced.

Mr S.

Wanted a fridge washer and dryer for our new kitchen, I was on hold so long apparently being No2 in the que I had to shave again. When eventually I reach the position of being delt with the person at the extension no was un available. Poor service and the owner has a very apt name A. Burke. Sort it out Andrew. Thanks

Lorraine K.

Dishonest & Disrespectful
Wherever possible we try to support local businesses. Earlier this year we bought a washer from the Keighley branch - this time we decided to use the Shipley branch.
We bought a new replacement dishwasher July 2023 and also enquired about a replacement built in oven & hob and some advice. The person we spoke to on the phone said the engineer would need to check & measure, may need to look at the back as it’s an old oven (20yrs) and advise us accordingly for our future purchase.
As arranged the engineer Dave came along with another guy-labourer?. When I relayed the phone conversation regarding the oven he scoffed and said ‘I don’t know who you spoke to but that’s a load of rubbish - they don’t know what they’re talking about - I can measure it if you want but they’re all standard size’. This did not fill us with confidence from the start.
They fitted the appliance, said he’d done a test cycle-all was well, and they left. We went out that night so didn’t use it. The next day we used the sink to rinse dishes and filled our new appliance. When we came back to the kitchen later on there was a leak of water over our floor so we stopped the dishwasher and when we opened the cupboards under the sink it was swimming with water! After removing everything from the cupboards and running the tap we could see water was coming from the U-waste pipe. Upon inspection we found that it was loose with one side cross threaded and not straight. The whole thing was not screwed on properly and was only held on by a slight turn. We removed & put back on properly and screwed on tight as it had been before and the leak stopped. We cleaned & mopped up disposing of wet damaged items. It was then that we also saw the kickboard under the cabinets had not been put back correctly and when we went out to the bins we found a piece of the packaging had been disposed of over the tall gate to the back garden.
The next day we called Andrew’s who apologised (James) and asked what we wanted to happen-what were we looking for, we replied that we thought this was their place to decide that. We offered to share photos of the incident but they said this was not necessary and they would speak to the engineer & owner (Andrew) and get back to us later. When James called back he said an engineer needed to come out to make sure everything was ok. He came the next day.
The engineer came (Dave) with another engineer - after listening & looking at the site he apologised and said it was the fault of the other guy-the labourer (?) that he must not have fixed it on properly and that this was the second leak he had caused on a job and would be having a word with him, adding that he was also responsible for not putting back the cabinet kickboard properly and said he couldn’t be trusted to do anything!
He apologised for the situation and reassured us again that he would be speaking to the guy about what he’d done & what had happened. He said the packaging must have blown under the gate (this couldn’t possibly have happened as there’s not enough space). He took photos under the sink apologised again and left. This all happened in front of the other Andrews engineer, myself and my adult son.
The next day James called back after saying he needed to consult with the engineer and read the report. He said ‘I’m sorry but the appliance was fitted correctly and the leak was caused by a previous issue/fault with your waste pipe - there’s nothing we can do’.
After some unhappy discussion and relaying what Dave had said-he said he would investigate further and get back to me.
When he called the next day he repeated the above statement again and when I contested and repeated what the engineer had told us he said, and I quote ‘He only said those things to appease you’ and concluded by saying there was nothing else they could do.
I would hate someone else, especially those who live alone or elderly to have to deal with this dishonest & disrespectful behaviour and awful customer service.
Our advice is to definitely avoid and go elsewhere.

Bob F.

Burning smell coming from our washer dryer. Engineer was prompt and courteous, explained the issue and cost of repair. He pointed out as we had asked, that it would be better to buy a new machine because of the cost of the part and age of machine (20 years old).
Brilliant service, concise description of issue and estimated cost. Would recommend to anyone with a washer problem, great value!
Bob

Jayne N.

Very pleased with the entire service I received here , it made me realise that there is a need for us to seek out smaller independent businesses because there is more of a personal service . The two engineer’s that came to fit my integral dishwasher and microwave were faultless and could not do enough to ensure good quality service , leaving not a trace behind them and ensuring I fully understood the workings of the appliance’s and that I was happy with them . Would definitely recommend.

Pasty B.

I purchased a hoover from Andrews Electrical Keighley/Shipley and needed some advice on how to work it. Not only did Andrew himself show me how to get the best out of the hoover, but he took time and patience to make sure I knew exactly what I was doing. Every aspect of the hoover was covered, with extra tips on how to make it suit my needs. I cannot recommend Andrews Electrical enough the after care is first class with the added personal touch (rare to find these days)

Mike C.

Mark, the engineer, has been to our house over a number of years and has consistently given us excellent service. He always has such a positive and understanding approach, he is a great ambassador for Andrews. He gives you an honest and straightforward opinion. This is a company you can trust.

Andrew C.

Andrews Electrical came out within 24hrs to check and repair our washing machine. The engineer spotted the problem within 5 mins and fitted a new motor within 15mins. He reminded me that we were entitled to a small discount and he was happy to take a cheque.

I therefore can't recommend Andrews highly enough when it comes to service and value for money!