Aran - Bury Saint Edmunds

carole J.

Aran Services were at all times polite, courteous and careful to explain everything. They called about appointments, checked that everything was fine. The installers and surveyors were very informative and we couldnt fault their work. We trust their work and can recommend their services.

Nick

Experience with the surveyor and guys that did the actual job was great. Final work done was also perfect. They cleaned up all mess and we've had no issues with the installation in the year since. Would be 5 stars but due to some confusion between the actual work required and the surveyors report, the work had to be unexpectedly delayed a couple of weeks.

Courtney S.

I had the loft installation in my house topped up around October time last year, and all I can say is thank you. Not only was it free (bonus in the cost of living crisis) but it was done efficiently and quickly. Aran was here when time was specified and done to top standard. I can defiantly say it helped over the winter months, we had to turn our radiator off in the bathroom and bedrooms as the upstairs was so warm. I couldn’t recommend Aran installation enough. Thank you for a pleasant experience.

Jonathan W.

1st class service from Aran, kept us informed throughout the whole process, receiving regular phone calls which was very helpful, the installers were all very professional, courteous and cleaned up after themselves, very pleased thank you Aran, would definitely recommend.

Sammy J. W.

Not sure what the game is but came to do a survey as I was apparently eligible for cavity wall insulation, all seemed OK and visit was professional enough, but not heard anything since, no emails, text and won't reply to my emails either. I would be wary letting anyone from this company in.
UPDATE: After months of silence, suddenly everything happened very quickly. Extractor fan was put into the bathroom and cavity wall insulation went in afterwards. The man who came to install the insulation was very thorough and so far everything seems fine.
After that a man came to do a new EPC and he was very helpful, friendly and knowledgeable.
Will update again after the winter on the effectiveness of the insulation.

Amanda G.

Many thanks to Aran for transforming our home into a warm cosy place we can now enjoy all year round. The workmen came in and worked super quickly and efficiently. The internal wall insulation has made such a difference to heat retention in our home and the end result is amazing we are extremely happy customers.

Rosie H.

Aran insulation ltd topped up my loft insulation in October 2021. Initially I tried (complete waste of time!!) applying to the government green homes deal to get a grant towards the cost. The government changed the rules of the scheme part way through meaning it would actually cost me MORE money to get a grant than pay direct. It also required Aran insulation ltd to make a second home visit (so wasting their time too) to quote for additional ventilation measures.

So I cancelled my green homes deal application and went direct to Aran. They were very flexible when I asked to have the insulation installed in October (I applied originally in May) and they still honoured my original quote. Which turned out to be helpful as prices did go up during that time.

On installation day everything went smoothly, the workmen were polite and efficient. The only issue I had subsequently is when I paid online. The initial payment appeared not to go through. So I paid again (luckily this time by credit card). Both payments ended up going through. I was promptly refunded for the extra payment.

I recommended Aran insulation ltd to a neighbour on my street when she talked about topping up her loft insulation. She recently (a few months ago) had them complete this work (she was eligible for a grant) and she was really happy with their professionalism.

Junel I.

Parked in front of my driveway and trapped my car
Didn't bother to have the decency to ask for permission to park there to work on the adjacent property
Also left the vehicle completely unattended while their van mounted pump was running with their tools exposed and ready for the taking
Completely unprofessional at best so avoid!