Arbtech Consulting Ltd - London

melanie venner

Michelle from Arbtech went above and beyond helping me on a project. She was both professional and friendly and incredibly patient while taking the time to explain the process and answer ALL of my many questions about BNG. She was very knowledgable and had an excellent understanding of my requirements. She also managed to fit into her very busy schedule some urgent amendments that I required in a short time frame. I wouldn't hesitate recommended Michelle

Gurveer Choda

We have been using Arbtech for a number of years now for all of our ecology requirements and they have delivered a top class service and are very approachable and easy to work with. We would highly reccomend their services. Thank you to the entire team at Arbtech who are always a joy to work with!

Luka Kai Yen Chang

Exceptional and highly professional service. Michelle and Harry were a pleasure to work with—friendly, skilled, and efficient. I highly recommend them and look forward to collaborating again

Alex M

We used Arbtech for a ecological survey as part of the planning process for ground-mount solar panels. Millie, our assigned ecologist was a delight to work with: pro-active with her communications, thorough in her survey, and produced the report quickly. Whilst I have no further planning needs, I would not hesitate to use Arbtech again if I did in the future.

P M

AVOID AVOID AVOID AVOID

Very very disjointed service.
Clearly they use all sub contractors, calls are not returned, emails are not replied too.
I paid for an express service, they attended site within 4 days but didn’t get the report out to me for nearly a month causing huge delays in the planning process.
I then used them to do a BNG report, this was done swiftly but the consultant used the wrong plans and had to redo the report.
Funny thing, redoing the report only took an hour, why was I charged £1500 for what basically took an hour.
I can’t get the consultant to reply to emails or voice messages.
Totally shoddy service from the moment they got my money!!!
Avoid at all costs.
I am now considering having all the reports done again as I don’t trust the results!!

K

Really shady company. Arbtech produced a PEA and Bat Survey which my local planning authority have deemed "doesn't meet best practice." After researching the survey that should have been provided, I wholly agree with the planning authority! The report provided to us doesn't meet the most basic requirements of a PEA. I've asked for a refund only to be met with a discriminatory and condescending complaints policy which suggests that Arbtech will ignore complaints completely if they don't feel like responding! Have a look yourself as I've attached the policy to this review. Update: Arbtech have threatened me with legal proceedings should I refuse to remove this review within 24 hours. Luckily for me, everything I've said is true so nothing to worry about. Although, it's obvious now why their online reviews aren't much much lower.

Chris Lawson

Poor, poor service, report withheld for two months when claims contested.
In summary our brief documented on an email was a bat assessment for house and building area and the outbuilding wasn’t surveyed. When asking for a reduction on the bill for the part that wasn’t surveyed this was refused. It took two months..
The explanation was that they took house and building to mean house and gardens. (If we had meant gardens we would have written gardens not building.)
After several civil correspondences this was the reply.
“This has been thoroughly investigated, and we have nothing further to add. We surveyed what we were told to survey. We will not be commenting further.”
The cost of the assessment was a £1000 and I just think this treatment is wrong, to be cut dead.
When escalated to the chief exec whose profile says that his specialist area is “exemplary customer service” this got passed to the Office manager at a second prompt. On the day of talking to the office manager we received a final demand for the invoice "before being sent to a debt collectors" . Apparently this was a mix up but intimidating nonetheless.
Again the CEO subsequently refused to offer a discount. They did offer to come and survey the outbuilding FOC. but after 2 months , no report , umpteen calls, 20 plus emails and texts I’m done. All I wanted was money off for the area that wasn’t surveyed. I think that is fair, you can decide for yourself .
Seeing that the last official correspondence are threatening to go to debt collection if I do not pay then I have no option but to pay, as I can not afford the legal fees to contest it. And of course they don’t issue the report unless you pay up. It reminds me of parking tickets, the price of contesting it is just too high and therefore you ultimately back down.
You can make your own mind up as to whether you would use them or not, this was so easy to avoid. All I wanted was money back for the area that wasn’t surveyed. Not unreasonable? This is an expensive assessment of £1000 for an initial assessment and for the sake of £100 or so , this is what they consider to be "exemplary service" . Ps Clare. Was the last person we spoke to and was very polite but was unable to change the CEO’s mind who said that was his final offer.

Sara Ali

Horrible! Have sent all the info for a quote and they keep saying we will send it today for 3 days now. Absolutely useless.