B2k Computers - Nottingham

Sharon B.

Subject: Disappointing Experience with B2K Shops – Poor Service and Missing Parts

I recently had a frustrating experience with B2K Shops while attempting to repair my MacBook. They charged me a ridiculous £50 fee just for diagnosis, whereas the later shop I visited charged me nothing for the same service.

It then took them 10 days to conclude that my laptop was beyond repair unless I paid £500 for a fix—a price I found unreasonable.

When I declined the repair, it took another 5 days for them to return my laptop, claiming they needed time to “put things back together.” This delay was inconvenient and unprofessional.

After moving to London, I decided to sell the laptop at another repair shop. To my surprise, the technician there opened the device in front of me and, within an hour, managed to get it working again—for only £200. Shockingly, they also pointed out that several parts were missing: the charging section, two charging ICs, and the battery socket. It appears that B2K Shops may have removed these components, which is highly unethical and untrustworthy.

Overall, I am extremely disappointed with B2K Shops' overpriced diagnosis, lack of transparency, prolonged delays, and what appears to be suspicious handling of my device. I would strongly advise against trusting them with any electronics.

Neema V.

I had an urgent situation with a failed hard drive that contained important files for my submissions. The team was extremely helpful and understanding throughout the process. They not only explained everything clearly but also went above and beyond to ensure I received my recovered files as early as possible, keeping my deadlines in mind. Their professionalism, patience, and genuine care really stood out. I am truly grateful for their efforts and highly recommend B2K Computers to anyone in need of reliable and efficient data recovery services.

Poppy R.

had a really good experience here recently. new laptop screen on a mac which was priced at much cheaper than apple, and fixed within a week. a very easy and chill process. guy who ran the shop was super friendly and gave me some tips on how to keep my laptop running smoothly, thanks!

Leah A.

Had a brilliant experience here after thinking my 5 year old ASUS laptop with a swollen battery was a goner. The staff were quick to open it up and even provided a free cleaning of my speakers and fan which I greatly appreciated. My laptop was ready to collect the next day as promised and even worked out cheaper than I thought. Great experience and would highly recommend.

Ami E.

Came here recently after my laptop was poorly serviced (and further damaged) by a different company. Instead of needing to wait a day for diagnosis and a further week for repairs, my issue was diagnosed and resolved on the same day, and I was also given lots of helpful advice about how to better maintain my laptop in future.

I highly recommend B2K Computers for laptop repair, and appreciate the efficient, knowledgeable and kind service I received after having such a bad experience elsewhere. Very happy to finally be able to use my laptop again, knowing it's in one piece! 🙂

Saf A.

Great service. I took in my Macbook for a repair. The problem was diagnosed and fixed very quickly. Cost a fraction of the price compared with Apple. I would highly recommend this company and in particular Marc who served me. He was very knowledgeable and accommodating with the quick turnaround I required.

Reem M.

I recently brought my laptop to this repair centre after it suddenly stopped working, and I couldn't be more impressed with the service. The technician was friendly, professional, and clearly knowledgeable. He ran a full diagnostic right in front of me, explaining each step as he went along. Thankfully, the issue turned out to be a simple one, and he fixed it immediately on the spot.

What really stood out was how transparent and helpful he was throughout the process—he not only solved the problem but also gave me practical advice on how to maintain the laptop properly to avoid future issues. It's rare to find someone this honest and thorough. Highly recommend this place for anyone needing quick, reliable, and trustworthy laptop repairs.

Laura C.

Great experience with the team here after I spilt coffee onto my laptop that prevented it from charging. Super friendly, helpful, and gave me advice on what to do if it happens again or if I have issues in the future, would highly recommend. Trustworthy & transparent about what goes on and what they can do, they also explained things clearly regardless of prior electronical knowledge. Thanks so much for your help!