Best Mobile - Lakewood, Colorado

Toby

Texted my car issues and he immediately responded with great advice to try first and estimate for work same day if that didn't work. An honest mechanic!

Jordan Tafoya

Best Mobile.

Disappointed I didn’t dive deeper into the legitimacy of this company before committing to them.

My experience with them started with a $185 diagnostic charge. I called them at 4pm and they arrived at 10pm. The technician Carlton arrived in a slug bug (Not what I expect from a premium auto mechanic) looked at my 2006 Isuzu and in a matter of one minute “diagnosed” my truck wouldn’t start because a defective ignition switch. I questioned how fast he diagnosed it and he said the sound my truck was making led him to believe it was the ignition switch. He let me know that the next day they can make the repair.

8am the following morning I got a call from a technician stating he was grabbing the part and would arrive at 8:30am. 10am came around and I received another call from the same technician that he had trouble finding the part, he now had the part and was on the way. 11:30am came around and I called to see why was going on. They acted as if I was crazy and stated that they never said they were on the way and that my appointment was for 5:30pm. Completely wasted my day waiting for them to play games with me. I made sure I was back home by 5:30pm just to have my technician Carlton again arrive at 10pm.

Carlton again showed up in his slug bug. A hand full of tools and no light. I had to loan him a light and help him as it appeared he had no clue how to remove the dash. At this point I’m completely fed up with this company but I had paid them $557 for my ignition switch and $185 for my diagnostic.

After he completed the repair the truck still made the same noise that led him to believe it was the ignition switch. He went under the hood, did something and now the truck started. I asked him what he did to make the truck start, his response “banged on a couple of relays”. I asked him to show me proof of some sort of test to show me that the ignition switch was the problem and that it was now fixed. His response “the truck starting is the only test you need”. What a joke of a technician.

The next day of course my truck wouldn’t start, when I reached out to Jen the supposed manager about where my situation was she responded with another $557 quote for a starter and said her technician made the mistake of not diagnosing the started and the ignition switch.

They broke my dash, took advantage of me, won’t own up to their misdiagnoses and now refuse to give me my money back. This company is a sorry excuse for a mechanic. As I now dig into their reviews I see people claiming they never left them the great reviews they advertise, people expressing the same frustrations as I have. This company is a bunch of Con Man.

Brandon Greenwell

Can't say enough good things about this company. I was in a bind needing to get an inspection on a new vehicle prior to purchase, and was having a hard time finding someone local who was able to provide the services needed quickly. Spoke to Zach first thing this morning and he was able to get out same day to get the inspection completed prior to us purchasing the vehicle this evening.

Zach was friendly, responsive, and extremely knowledgeable with his follow up and inspection report. It's hard to find companies that you can trust (especially same day) but I couldn't be more pleased with the service provided by Zach and the team. Will absolutely use them again and will refer anyone I know needing similar work done.

Thank you!!

Anthony Nunez

These guys are amazing . Did a huge job on my duramax , communicated very well and were always checking on me to make sure i was in the know. They definitely went out of their way to make sure I was completely satisfied. I’ll definitely be using them in the future AND highly recommend them !thank you guys!

Alexandra Sloan

My radiator and temp gauge went a couple Sundays ago on our way home from work. These guys were more than super helpful. They came out to our car where we were stuck and it happened to be just a few miles from the shop. They got us in really quick and it was such a good price for the quality of their work. Had some questions after we left and they were able to answer easily. We have some more work we'd like to get done on our car and we're definitely coming back here to get it done!!! We had Wes helping us for the most part, but the work they all did was great.

Clinton Huber

I don't recommend this business for roadside assistance. I waited 2 hours for no one to show up after they assured me several times they were "on their way", "we will be there in less than 10 minutes". I canceled and called another mobile service that was there within 15 minutes of my call.

You might have better luck just going to their shop, but I wouldn't know since someone else has earned my business. I hope they don't waste your time like they did with me.

Liz Van Ness

I was hoping to be one of the good reviews on here but unfortunately experienced some of the worst communication in a business I have ever experienced. I was told multiple times the they could get me a diagnostic check for my check engine light that evening. After having to fight to get a response from them at all I was told over the next several hours that someone would be coming in 25 min, then 30 min. I canceled any plans I had for the evening and waited patiently, only to never hear from them again that evening. Don't tell a customer you will be able to fit them in/check their car when you apparently have no intention of actually showing up. Luckily I found a different excellent mechanic that has surpassed all expectations in contrast.

Lauren Rey

This place is awesome. The staff here is on point . Work gets done and at a great timely manner. Thank you guys for your quick responses and great attitudes. The lady who assisted me on the phone was so nice and so accommodating. Again thank you all at Best mobile for this experience. I will be back for sure and will tell all my friends or anyone in need about you guys.