bits - Bournemouth

S S.

DO NOT USE THIS PLACE! Basically, my laptop screen was flooded after I left a drink in my bag not properly sealed. Took it here, it was fixed. Service was fast, price I thought was slightly high but whatever. After a few days, my laptop screen hinge broke and snapped off. I thought it was my fault but then I took a closer look. Whoever had changed my screen had clearly soldered parts as it was burnt in certain places and this is what caused it to snap. I had to ask someone I knew to help fix their mistakes. They clearly did not know what they were doing/did a slipshod job. I normally vet these kind of places a lot more but I was desperate and in a rush to get my laptop fixed.

Peter P.

They built a new desktop for me. Brilliant service
I described what I needed, we agreed a budget, they suggested the parts list, I bought all the parts (now this is tedious, cpu, fans, cards .. a dozen parts from various countries; v time consuming so best diy), they put it together.
Overall an exceptional service. I worked on major projects around the world for 40 yrs and tried to suggest to Adam that his skills have more value than his current rates. They are good.

Jake H.

I went in today to get my laptop reset. Staff were friendly and efficient. They got my laptop reset the same day, around an hour and a half after I handed it in. I couldn't reset it myself after many hours of trying even as someone who does an IT course at Bournemouth University! The 15% student discount was very handy too. I will definitely be using bits again for any IT needs I may have in the future!

Mary H. (.

Today Adam went above and beyond helping me resolve an issue with my Mac. It hadn’t needed a new battery and he ran a diagnostic to confirm his opinion. Thank you for being so incredibly helpful - if l could give 10 stars l would. I’ll definitely be recommending your service. Mary

Shawn O.

Professional, skilled, rapid service. Highly recommend! On a Friday night, I spilled a full glass of water across the keyboard of my open, running MacBook Pro M1 2020. I thought for sure this was going to be a data salvage scenario, and my laptop would need to be replaced. I took the machine into BITS on the Saturday morning shortly after they opened at 9am. Two hours later, after opening up the computer, replacing some corroded components, cleaning everything and reassembling, I had a perfectly functioning laptop again with all my data intact, and the total was less than £200! Very pleased, and relieved. I hope I don't need their repairs services again, but if I do find myself in need of computer repair in future, I will definitely be coming back to BITS, and I would highly recommend that you do too.

Miho

I can’t say enough good things about Bits! When my fiancé’s laptop was completely destroyed by the dreaded Blue Screen of Death, they went above and beyond to help us. Their team was incredibly knowledgeable, professional, and fast—making what felt like a disaster so much easier to deal with.

And if that wasn’t enough, I recently had a stripped screw that I thought was impossible to remove, and once again, they saved the day! Their attention to detail and willingness to help, no matter how big or small the issue, is truly outstanding.

If you’re looking for a trustworthy, skilled, and friendly repair shop, Bits is the place to go. Highly recommend!

Lense M.

Took my MacBook in, I was told the cost would be up to £149 depending on parts used, the only thing wrong was a loose connection, the laptop was in for an hour and was billed £149 for it. No parts used, just plugging a cable in

Anthony G.

Have had to take 2 separate items to Bits in the last couple years, both times they have gone above and beyond, ordering me the parts, keeping me informed of the timelines and when I dropped in an item at 8.30am I had it back in my hands at 12.30pm the same day. Very reasonable prices and always polite service.