Blind Technique - Ruislip

Rosalind B.

Have brought several different blinds from Blind Technique and can’t praise them high enough. Experts from start to finish. Extremely pleased with them all and if I’m in need for some more blinds will not hesitate to use them again. Thank you everyone at Blind Technique.

Gaffa G.

Hi.

After trying several blind companies in the past, I can confidently rate Blind Technique a perfect 10 out of 10 right from the start. The salesman Aaron who visited my property was professional and took accurate measurements. Following my initial payment, I waited 10 weeks for the blinds to arrive and made the second payment. The fitter, Alan, was exceptional. He installed the blinds meticulously, ensuring everything was clean and precise with no errors. Alan truly stands out as a remarkable professional and a credit to the company, and I commend him for his outstanding work in my home. The blinds look absolutely fantastic. I would definitely use their services again; I would give Blind Technique an impressive rating of 11 out of 10.

Mr G.G

Joanna L.

Unfortunately, my experience with Blind Technique has been very disappointing. After visiting the showroom and clearly discussing my requirements, I waited weeks for a quote, only to receive one that didn’t reflect what we had agreed. Despite several follow-ups, I’ve received no proper response or clarification since. I expected more professionalism and basic communication. Would not recommend based on this experience.

Maisie

I had my shutters fitted by Alan. He was efficient, professional and left the area clean. Excellent service overall, would highly recommend Blind Technique!

Danny B.

I am extremely dissatisfied with the overall customer experience and product quality from Blind Technique and their supplier Shuttlecraft/S:Craft. Despite multiple complaints, including escalations to Blind Technique’s Managing Director, there has been a consistent lack of meaningful response or corrective action. The company acknowledged these issues but failed to make improvements or expedite resolutions.
I paid approximately £7,000 for just three blinds in a master bedroom, marketed as high-end, premium products. However, they have proven substandard and not fit for purpose. Within a short time of installation, the blinds began showing white discolouration on black blinds, which is unacceptable at this price point.
A relatively simple project took about nine months, reflecting poor operations management and internal processes. Issues the company acknowledged but did not address. No goodwill gesture or urgency was shown throughout. I offered several practical solutions early on such as air freighting replacements after incorrect measurements and damaged shutters but these were ignored. Implementing air freight could have shortened the timeline by three months at a minimal cost relative to the contract value, yet the company refused to absorb even minor costs to fix their mistakes.
Further compounding the issue, two blinds arrived damaged and 1 was measured and manufactured incorrectly. Given the promised 8-week manufacturing and 4-week shipping timelines, this caused major disruption. Again, I asked for expedited production or shipping, which was never actioned.
In my experience, reputable companies proactively resolve such delays and quality issues. Blind Technique and Shuttlecraft did not. After receiving defective and incorrect-sized blinds, I asked them to expedite replacements, which is common practice in this industry under such circumstances. Initially, this wasn't even considered, and later they failed to engage with the supplier to make it happen. Their supply chain management was ineffective, leading to further issues.
On May 6, 2025, I reported significant manufacturing defects: the black aluminium blinds developed large white patches, indicating a powder coating or production flaw. I was incorrectly told this was “normal” and advised to use anti-static spray, this did not resolve the issue. Despite reassurances from senior fitters at both Blind Technique and Shuttlecraft, the problem remains unresolved.

Communication throughout has been poor. I’ve had to repeatedly chase updates. Emails frequently went unanswered by the managing director, operations manager, and office staff. Only after repeated phone calls would I receive responses, usually vague apologies without follow-through.
I also repeatedly requested details of the company’s business insurance, which they have failed to provide, raising serious concerns about their regulatory compliance.
In summary, this experience has exposed serious flaws in Blind Technique’s customer service, quality assurance, and accountability. Despite my patience and numerous constructive suggestions, I’ve been met with delays, poor communication, and unresolved product defects.

The contracted completion period was three months, yet the blinds remained uninstalled by month nine. We are now in month ten, with the blinds significantly discoloured and no response from either S Craft or Blind Technique.

I will post photo evidence and update this review if there is any meaningful resolution.

Sabeen N.

Highly recommend Blind Technique. From start to finish the team were excellent with their communication, installation, and the final results exceeded my expectations. The brief was quite a tricky one as I needed voile roller blinds for the daytime and blackout motorised for the night time within a bay window. They did an excellent job and I would not hesitate to recommend them.

Ben W.

Super service, surveyor impressed us with his visit and the installer that came to do the job was also a pleasure to have in the office. Wouldn't hesitate in using B.T again when the need for shade presents itself. Excellent professional job from start to finish - many thanks.

Rob M.

I had perfect fit night/day blinds fitted by Blind Technique to my double-french doors, and a letter-box window about 10 months ago so my review is somewhat late, however, they seem to have stood up well so far!

The initial fitting process didn't quite go to plan, and to cut a long story short, it took a few installations to get the fitting right.

The Perfect Fit blinds for the double-french doors didn't have the right cut-outs for the clips (which hold the blinds to the door) on the 1st or 2nd attempts. Neither was the blind to fit my letter-box window. Both of which, had to be returned to the factory 3 times before they were correctly cut and were able to be installed properly. In fairness to Blind Technique, the letter-box window, was a little trickier to resolve, as they had to accommodate a uniquely designed window whereby the handle was mounted on the window frame where the perfect-fit blind is supposed to fit, however, 3rd time coming back from the factory was a charm, and it fit like a glove!

There were some other issues which occurred during the fittings, however, without going into detail, Blind Technique addressed all of these issues in a professional and timely manner, and overall, provided a level of service that is hard to come by these days.

The office staff and installers were professional and courteous throughout, with special thanks to Kevin, Aaron and Elaine for making the experience of dealing with Blind Technique one that I would be more than happy to recommend to anybody looking for blinds.