B&Q Brighton - Brighton

BARKIN D.

I placed an order through B&Q, but it has not been delivered for the past 4 days. When the delivery vehicle first arrived, the driver claimed he couldn't enter the street and left without completing the delivery.
The following day, I tried to coordinate a new delivery time with the driver, but he refused to help and hung up the phone. I contacted customer service, and they scheduled a new delivery appointment — I even received a confirmation message. However, no one showed up on the appointed day.
When I contacted customer service again, instead of providing a proper solution, they pressured me to cancel the order. I clearly stated that I did not want to cancel and that the road in front of my shop is accessible until 10:00 AM, after 4:00 PM, or anytime on Sundays. Despite this, they failed to offer any alternative other than cancellation.
This experience has caused me not only a significant loss of time but also a loss of business. Throughout the entire process, no effort was made to support or assist me as a customer. The handling of this situation has been extremely disappointing and unacceptable.
This incident has severely damaged my trust in your brand. I request that appropriate action be taken, that my grievance be resolved, and that I receive an official response regarding this matter. Otherwise, I will be forced to escalate this issue through legal means, including the Consumer Arbitration Committee.

Goonersfantv

CONSTANT OFFENDER WITH HISTORY

There is a lady there call Lyndsay who made my life a living hell on a visit recently. I was trying to get some help about something and was talking to a manager when she butted in and was extremely rude.

Now I have never had to plead with a customer care representative to leave me alone before but I did with this woman, Lyndsay, who proceeded to tell me she must talk to me then after she finished I said thank you and please leave me only to be met with I am Aggressive and she would ban me from the store. She isn't even a manager.

Now as you do, I went on to tell friends about her only for some of them to have had similar experiences with her.

I have no idea why B&Q wouldn't take note and educate or completely remove this woman from the store as she continues to offend customers.

Very vile and offensive woman. She has no manners or home training, neither is she cultured or fit for handling customers. Totally avoid. She is the only Lyndsay working there at B&Q Lewes road, Brighton. You cannot miss her!

P. Y. A.

Well organized DIY store with a Garden Centre

I was impressed with their Electrical Recycle Centre

Hazel D.

Me and my partner were helped by a lovely person called Chillie at the indoor section for plants. Extremely helpful and friendly 😊 Great visit

Serenity M.

Staff are always really helpful here, and there's usually lots about which is great for me, a person who has no clue when it comes to DIY but tries it anyway, ha!

There's lots of plants and garden stuff, also lots for birds but their suet bars and pots melt in the sun which isn't great as poundland ones last a while. There's also not any border tables or stuff like that, but they do have a good selection.

They have a paint mixing desk and a lot of paint selections for varying needs like metal, wood, and interior walls. However, the focus tends to be on interior and exterior walls. You can only get coloured wood paints (unless it's for gardens) via delivery online, which is frustrating as you then have to pay delivery fees.

They have a good bathroom section and have people who can help you design your bathroom (also with finance if needed, which is great).

Great for general DIY, builders and gardeners alike

Accessible for wheelchairs and lots of free parking nearby.

roop K.

I wanted to thank Daryl for his help with my recent enquiry. He was incredibly friendly and ensured he understood my needs.

His precise advice meant I could get on with my day after a seamless purchase.

Thank you again Daryl 🙂

Ali

I wanted to say thank you to I think it was Natasha(with blonde hair and red) for the excellent help,advice and service we received today. I hope that in writing this somehow she gets praise/raise or a reward for going the extra mile to help. It makes a difference when someone goes above just general service and makes an extra effort and it makes you want to spend more there and return! Thank you 😊

Sophie S.

Asked a shop assistant for advice on decking paint and was told I could use another garden paint that comes in more colours and it would work just as well as specified ‘decking paint’ that is simply more gritty.
Turns out that was dogsh i t, and £70 worth of paint washed away in the rain! I asked for advice and was misled, what an expensive mistake.