B&Q Macclesfield - Macclesfield

B&Q Macclesfield: Your Premier Home Improvement Destination

B&Q Macclesfield stands as a cornerstone for home improvement enthusiasts and DIYers in the Macclesfield area. Located at 16 Statham St, Macclesfield SK11 6XF, this expansive store serves as a one-stop destination for a multitude of needs, offering a vast selection of products and professional support to help you tackle various home projects. It represents a significant hub within the local community, known for its comprehensive offerings and customer-focused approach.

Product Range and Specialties

B&Q Macclesfield boasts an impressive array of products catering to diverse home requirements. It is particularly noted for its extensive selection in several key areas:

• Home Improvement & DIY Shop

  At its core, B&Q functions as a comprehensive DIY store. Customers can find everything from basic tools and materials for minor repairs to more substantial items for home renovations and extensions. The store is designed to empower the DIYer with the products and knowledge needed to complete various tasks independently.

• Kitchen Furniture Store

  Furniture for the kitchen is a dedicated category, offering a range of options for worktops, storage solutions, and cabinetry needs. This specialization caters to homeowners looking to revamp their kitchen spaces.

• Lighting Store

  Atmosphere and functionality are key in any home, and B&Q Macclesfield addresses this with its dedicated lighting section. Customers can explore diverse options from ambient lighting and wall sconces to task lighting and decorative fixtures, suitable for every room.

• Paint Store

  A fresh coat of paint can transform a room, and B&Q provides a wide palette of paints from leading brands, along with essential accessories and advice on colour schemes and application techniques.

• Plumbing Supply Store

  Essential for any home, whether for repairs or new installations, the plumbing section stocks a comprehensive range of pipes, fittings, valves, and related hardware.

• Radiator Shop

  Heating solutions are another focus, with a selection of radiators available in various designs and sizes to suit different aesthetics and room requirements.

• Christmas Store

  Recognizing the festive season's demands, the store features a dedicated Christmas section offering decorations, lights, and gifts, making it a convenient place for all your holiday preparations.

Customer Service and Convenience

Customer experience is a vital aspect of the B&Q Macclesfield store. Reviews consistently highlight the friendly and knowledgeable staff, often praised for going above and beyond to assist customers. The store emphasizes customer service, ensuring shoppers feel supported throughout their visit or project. Furthermore, it offers practical conveniences like in-store pick-up for online orders placed through diy.com, the official website link provided. For those seeking faster delivery, same-day delivery options are reportedly available, subject to terms and conditions. The store is committed to accessibility, featuring a wheelchair-accessible entrance and a wheelchair-accessible car park, ensuring it is welcoming to all customers.

Additional services and items include the availability of common household necessities like batteries and light bulbs, along with accepted payment methods such as credit cards, debit cards, and NFC mobile payments. The store is also noted for its quick visit facilities, allowing customers to handle simple transactions like buying batteries or light bulbs without needing to browse the entire store. On-site services, potentially including advice or minor installations, might also be offered, enhancing the customer experience.

Location and Accessibility

Nestled at 16 Statham St, Macclesfield SK11 6XF, the store is situated in a key location, easily accessible for both local residents and visitors exploring the Macclesfield area. Its position on Statham Street makes it a notable landmark. The store's physical layout is designed to be customer-friendly, allowing shoppers to navigate the various departments efficiently. The combination of its product range, customer service focus, and logistical options like delivery and pick-up positions B&Q Macclesfield as an indispensable resource for anyone involved in home maintenance, decoration, or improvement projects.

Community Engagement and Reputation

The store enjoys a positive standing within the Macclesfield community, as evidenced by a substantial number of reviews. With 857 reviews available on Google My Business, customers have the opportunity to share their experiences and provide valuable feedback. The average rating of 4.2/5 suggests a generally favourable perception among its clientele. Many reviews highlight not just the product range and value, but also the exceptional service provided by staff members. As seen in one notable review, employees like Matt are recognized for their helpfulness, going out of their way to assist customers, which significantly contributes to the store's reputation for excellent customer care. These positive interactions reinforce B&Q Macclesfield's role as a trusted and community-oriented business.

For anyone seeking a reliable source for home improvement needs in the Macclesfield region, B&Q Macclesfield presents itself as an excellent choice. From the extensive product selection across multiple categories to the practical services offered and the emphasis on customer satisfaction, it provides a comprehensive solution for a wide array of household projects and needs.

👍 Reviews of B&Q Macclesfield

Sophie B.

5/5

Outstanding customer service! A huge thank you to the incredibly helpful Matt, who went above and beyond by wheeling out 17 chairs to my car and helping me stack them. His kindness and willingness to help really made my day—such a great example of genuine customer care. Thank you, Matt!🙏🏼

David C.

5/5

Phoned B & Q Macclesfield this afternoon Friday 25th July, about an item on offer. Spoke to Jordan. Helped me out and was very patient. Advised click and collect to secure item. Went to pick it up later that afternoon and as it happened Jordan was there. Got the large item for me and took it it my car. What a smooth process. Nice to see that there are still some polite friendly staff at B& Q it reflects well them and the company

Chris C.

4/5

regulat B&Q of reasonable size and lots of things in stock.
can be busy at peak times with queues but nothing too bad.

Wesley V.

1/5

Purchased various products on Saturday evening.
Got home and found that we had inadvertently been charged twice for one particular (expensive) item
Phoned the day afterwards and we were told that we would be refunded when we called in (a 35 minute journey)
On arrival the next day we were told that the manager needed to check to see if we had inadvertently been charged twice. I have no problem with this being checked as no doubt B and Q have to deal with people falsely claiming refunds not due to them from time to time
Kept waiting a long time while the manager checked behind the scenes to initially be told that nothing could be found (presumably on the store CCTV system)
Confirmed the date and time again and it was apparent that the manager had been checking the wrong date
I am disabled and had been standing so long that I had to ask for a seat at this point
After sitting for quite some time my wife went to find the staff member, who was liaising with the manager, to see where things were up to as by then I was becoming extremely tired
My wife was then told that it was OK and we could have the refund
Our issues are that:
1) We were not told that all was OK and that we could have the refund due until we proactively went to find the liaising staff member
2) The manager who dealt with this did not come out and talk to us herself
3) At no point were we given an apology for this mistake made by B and Q which had put us to a great deal of inconvenience and which the manager should have seen as being an essential customer services response
The staff member on the till advised that this was not an unusual error as the equipment could inadvertently pick up scans twice.
So despite first class service when we made our initial purchase, basic good customer services practice was missing at managerial level and I hope that the branch learns and improves from this.

R M.

5/5

Brilliant customer service. Replaced a faulty part on recent Bosch pressure washer purchase, with no quibbles or questions, or even looking at the receipt. (Order 1049765064)

Paul C.

5/5

Thankyou to Liam today who went above and beyond to resolving an issue with a faulty electrical appliance today

Lovely calm polite manner too

Paul ( Congleton)

Sue N.

1/5

Very disappointing that although the store had wooden curtain poles in various colours in stock and curtain hooks there were no wooden curtain rings at all. What is the point of selling hooks without selling the thing that connects them to the pole?
But for the staff member to say they didn't stock them as it was only a small store was a pretty pathetic excuse, especially as the hooks which displayed them were there all price labelled.. You wouldn't sell brushes without paint. Get your stock in order.

Linda R.

5/5

Just been 20% off. The staff very cheerful. Ben helped us in the garden dept and even helped us load up, such a nice lad. Great for us 2 old girls