B&Q Wakefield - Wakefield

Xander P.

Yeah, I went to this B&Q as I was working on a project at my friend's house, I got everything I needed; however, unfortunately, I didn't get the wood because, sadly, I don't own the tools needed to cut my wood, so I need a cutting service, alas they didn't have one.

And the saddest part was, when I asked a member of staff if there were any cutting services nearby, they weren't sure.

Granted, they don't have to tell me anything as I get it could be a conflict of interest, but it would be nice if there was more local knowledge to be as helpful as they could be.

Petersons P.

Came into the store today around 2-3 and no staff on aisles apart from 1 member Only other people in the store were on the tills. The one Staff member was preoccupied with another customer and i needed help finding something but how am i able to do that when theres only 1 staff member ?

Nath S.

Wakefield b&q is a bit smaller than Leeds however still has a good stock of what you need. Nice selection of houseplants, seeds and bulbs. Outdoor garden centre is small in comparison to nearby garden centres.

Hardware section is well laid out. Staff are helpful and friendly. And it just seems to be quite a chilled store no hustle and bustle like the Leeds store.

Car park is big, no time limit and free.

If I had to criticise the compost is quite pricey but that’s b&q in general rather than isolated to this particular store.

Jennifer C.

Store manager brilliant customer service excellent over refund nothing was too much trouble many thanks

Anne-Marie D.

I have been a couple of times recently and both the ladies on the mixed paint section have been friendly , helpful and cheerful . Couldn’t ask for more … other staff are helpful too

Nicky P.

Don’t get a new kitchen from B&Q. Absolute joke from start to finish. 4hours to do a kitchen design, designed by someone who wasn’t competent in doing the job and wasn’t in the job role long. She started adding all these extra cupboards and cabinets to the design even thought I said it wouldn’t fit but she said it would. On a second measure up they said it needs to be redesigned as the design was completely wrong. When I eventually got the correct design the fitter came and started fitting the kitchen. They tried charging me extra for jobs that needed doing suck as moving pipes etc but I got that overturned due to the original guy who measured didn’t measure properly for these changes. I opted for pull out draw cupboards and they didn’t fit so all the drill holes in the cupboard got covered up by massive boxing in and wasted cupboard space. Corneas for cupboard tops weren’t fitted due to again incorrect measurements so had to have a slim board sit on top of the cupboards just to cover the small space. Plinths were cut far too short which left a massive gap and excuses given was people can get fingers in to pull them off. When I complained and said staff were incompetent in designing the kitchen I had the kitchen manager ring me and say she didn’t like me using that term. I asked what else she would call people who can not do their job? She replied saying if she said I was incompetent and stupid I wouldn’t like it. I told her that would be highly inappropriate as I’m the customer and spending £9K on this small kitchen fit, she then started arguing back with me. I then complained to the store manager who agreed with me and said she was out of order saying that and the amount of money she is paid she should know better on how to resolve these issues. I was told the small kitchen fit would take about 5days. Ended up taking 9days. Workmen gossiped about other B&Q tradesman with bathroom fits and how other people had to rectify the issues. My orders kept getting messed up with deliveries. Was told one delivery would come and ended up having 5. I was constantly getting texts and emails with amendments to my flex account with changes to bill and orders due to B&Q errors! Absolute waste of time and money. I’ll never use B&Q again. I should have taken note from all the other bad reviews

Adrian P.

I’ve been buying almost every week or so from this particular store. It’s a fairly pricey store, with some of the items purchased having occasionally been faulty, or of poor quality. However, that’s not always been the case, and staff have always compensated for that, through their professionalism, can do attitude.

Kudos to Richard and Michael, which are always providing lots of tips.

Yanko

This place is good to buy some Decorations , bricolage, gardening, etc.