B&Q Wisbech - Wisbech

Address: Elm High Rd, Wisbech PE13 2SJ, United Kingdom.
Phone: 1945589881.
Website: diy.com.
Specialties: Home improvement store, Bathroom supply store, Christmas store, Do-it-yourself shop, Hardware store, Kitchen furniture store, Lighting store, Paint store, Plumbing supply store, Radiator shop.
Other points of interest: Delivery, In-store pickup, Onsite services, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Batteries, Credit cards, Debit cards, NFC mobile payments.
Opinions: This company has 961 reviews on Google My Business.
Average opinion: 4.2/5.

Location of B&Q Wisbech

1945589881

B&Q Wisbech, located at Address: Elm High Rd, Wisbech PE13 2SJ, United Kingdom, is a must-visit home improvement store for anyone looking to enhance their living space. With a wide array of specialties including bathroom supply, Christmas decor, do-it-yourself workshops, hardware, kitchen furniture, lighting, paint, plumbing supply, and radiators, B&Q Wisbech has everything you need under one roof.

One of the key features of this store is their commitment to customer convenience. They offer delivery, in-store pickup, onsite services, and same-day delivery options, making it easy for customers to get their purchases when they need them. The store is also fully accessible with a wheelchair-friendly entrance and parking lot, ensuring everyone can shop comfortably.

B&Q Wisbech accepts various payment methods, including credit cards, debit cards, and NFC mobile payments, catering to all customer preferences. Additionally, they offer battery sales, a practical feature for those in need of new batteries for various devices.

This company has received an impressive average opinion of 4.2/5 from 961 reviews on Google My Business, reflecting their commitment to customer satisfaction.

Reviews of B&Q Wisbech

john a

5/5

very helpful and knowledgeable staff and a wide range of products . plenty of parking

Phil Halson

5/5

Five stars because there were a lot of plants, and when I last went to B&Q (20ish years ago!) they didn't sell plants.

Joe Halstead

1/5

Horrible experience. I took back a pressure washer which was within warranty and was shouted at by incredibly rude staff. I was ok if they didn't want to accept the return, but the way they handled it was appaling. Avoid.

Lee Lambert

5/5

Was there on Monday buying garden items. Needed help with prices and trolleys so the garden staff were super friendly and helpful. Thanks guys

Hilary Gibbons

3/5

It was OK. I bought a cordless lawnmower but there wasn't much choice and they didn't have a metal bucket which I wanted. Also, nobody offered to help me get the heavy mower box into my car!.. retired lady, on her own... would've been nice. Still, maybe I expect too much!

Christine Brown

3/5

Didn't have hose pipe connectors or a brass tap I bought the wrong one! So will be going back for a refund and another spout for my partners metal Jerry can!

Robin Hunter

5/5

They had everything we went for.
The paint mixing lady is excellent.
As it's 20 years since we last decorated we are more than a little bit out of touch regarding pricing so we assumed that they're competitive.

Lewys Thomas

1/5

Nightmare supply and fit bathroom experience

I recently had a bathroom renovation experience with B&Q Wisbech in May of this year, and I must say it was far from satisfactory. From start to finish, the process was filled with delays, miscommunication, stress, and unexpected costs.

We initially purchased a supply and fit bathroom package, hoping it would simplify the renovation process. However, we quickly realized that things were not going as smoothly as anticipated.

The first red flag was the constant stock availability issues. It seemed like every time we wanted to proceed with the project, certain items were out of stock, resulting in frustrating delays. In the end it took around 4 visits to the store to get the order placed. This was compounded by the fact the designer lost our design which meant we had to spend additional time on remaking the design based of an earlier version.

But the real frustration began when the contractor turned up to site the first day without the bathroom plans/designs for our bathroom that B&Q should have supplied. He then returned the second day still without any plans and started adding extra works without our consent.

Suddenly, we were faced with exorbitant charges for tasks that were never included in the original agreement such as the construction of shower pipework that wasn't required.

A nightmare scenario came when they stopped work on our project and demanded over £2,000 (+60% to the original installation cost) to continue with it after we changed around 3 square meters of tiling due to the poor quality of the tiles originally supplied. In the end, we had to source alternative tiles from Wickes.

After a constant back & forth with management, we agreed to pay an additional £750 so that the project could continue.

In our opinion, we felt they were taking advantage of the situation to squeeze more money out of us to recuperate money from the first 2 days on site without any plans. However with a 3 year old daughter unable to bathe for 2 weeks at this point and a completely stripped bathroom, we had no choice but to fork over more money or face the unacceptable health hazard that the bathroom was at that point.

The overall experience left us feeling disappointed and frustrated. Our bathroom, intended to be a haven of relaxation, became a constant reminder of the numerous obstacles we encountered during this renovation. It's disheartening to see a company that claims to prioritize customer satisfaction fall short of their promises.

If you're considering a bathroom renovation and value transparency, efficiency, and fair treatment, I would strongly advise against choosing B&Q. There are many other reputable options available that prioritize customer experience and deliver on their commitments.

In conclusion, our experience with B&Q's bathroom renovation service was far from what we expected. The lack of communication, unexpected costs, and inflated time assessments left us feeling unsatisfied and regretful.

We hope that sharing our experience will help others make an informed decision and avoid the frustrations we endured.