British Gas business - Leicester

Address: Spinneyside, Penman Way, Leicester LE19 1SZ, United Kingdom.
Phone: 3330095778.
Website: britishgas.co.uk.
Specialties: Energy supplier, Boiler supplier, Business to business service, Electric utility company, Gas company, Gas engineer.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 60 reviews on Google My Business.
Average opinion: 2.1/5.

Location of British Gas business

3330095778

British Gas Business, located at Spinneyside, Penman Way, Leicester LE19 1SZ, United Kingdom, is a well-known energy supplier that offers a variety of services to businesses. The company can be reached at Phone: 3330095778 or through their website, britishgas.co.uk.

As a leading energy supplier, British Gas Business specializes in providing energy, boiler supply, and business-to-business services. They are also an electric utility company and gas company, offering gas engineer services. The company's wheelchair-accessible car park and entrance make it easy for everyone to visit their location.

British Gas Business has received 60 reviews on Google My Business, with an average opinion of 2.1/5. While there is room for improvement, the company remains a popular choice for businesses seeking reliable energy services.

When searching for an energy supplier, it's important to consider several factors, such as the company's reputation, specialties, and accessibility. British Gas Business excels in these areas, with a long-standing history as an energy supplier and a commitment to providing excellent service to its customers.

If you're looking for a trustworthy energy supplier for your business, we recommend visiting British Gas Business's website to learn more about their services. From there, you can easily get in touch with the company and start exploring the benefits of working with a reliable energy supplier.

Reviews of British Gas business

Mike Hind MBE

1/5

I have been dealing with British Gas Lite for over two months regarding a refund of £11,703 owed to my business after closing my account. Despite repeated assurances that the refund process was complete, they have continually delayed payment and provided contradictory information.

Key Issues:

Broken Promises: On multiple occasions (e.g., 23/10/2024, 14/11/2024, 18/11/2024), I was told the refund had been raised and would reach my account within 10 working days. These promises were never fulfilled.
Contradictions and Misinformation: British Gas Lite issued a final bill on 14/11/2024, yet now claim they cannot refund because the meter readings are “estimated.” My new supplier, Octopus Energy, confirmed they sent the final readings (D86 flow) to British Gas Lite on 6/11/2024, and I have provided proof of this.
Terrible Customer Service: Their only method of contact is web chat, which takes hours to get responses, and the agents constantly provide conflicting updates. Promises of manager callbacks were made but never honoured.
This experience has caused significant financial strain on my business, wasted countless hours of my time, and caused unnecessary stress. British Gas Lite's handling of this matter is completely unacceptable, and I have now escalated the complaint to the Energy Ombudsman.

I would strongly advise businesses to avoid British Gas Lite.

Jack 117

1/5

All that profit they made off us over the last few years and their website doesn’t even work to pay a bill or book a service so naturally you try and call only to get kicked off the call.

Thomas Cessou

1/5

Abhorrent customer service and overall service.

British Gas demanded 2800£ that we didn’t know because of an error they made in recording our meter readings. This went so far that they hired solicitors and debt collectors and we had to pay. No matter how many times we reached out to customer service (rude, always different people who didn’t know our case) they would not overturn it.

It has now been a year, and after a complaint to the energy ombudsman they offered to reimburse us the amount they took from us with their negligence, with 150£ goodwill. HOWEVER they sent the chèque to the wrong address and with the wrong name in APRIL. It is now August and we are having to complain to the ombudsman again to enforce repayment.

We have now been 2800£ short for 8 months and are in a sea of paperwork to get the money back. Weekends and evenings spent on this because of their misconduct.

Please stay away from this company which clearly does not have the resources to run at the scale it is running at.

Aaron stock

1/5

Never use peak saver is a waste of time

Dave Fiddler

1/5

If I could give 0 I would. Totally shocking service from this company. Recently moved house and we have spent literally hours on the phone trying to transfer its service. Many staff have simply passed us to someone else or just put us back in the q. The final conversation was when a member of staff said, if your new house previously had a Scottish Power supple, we can’t supply. There staff appear to badly trained, too few of them, promise to ring back, but never do, contradict one another and frankly don’t appear to care. How much profit is this company making? The chief executive down should be ashamed, but I doubt they care.

Tanzeela Nazir

1/5

I don't want to give any star, These people irritate me a lot, I am female but they written my name as Mr. I complained about this to them twice But they are not taking any action, they still mentions me as Mr. when they emails me. which irritates me a lot.

G Franklin

1/5

Zero star service would be my preferred option.
Waited 4 hours for engineer to visit for installation of smart mater. He/she did not arrive. It appears the visit was cancelled by British Gas without notifying me.
Could not discuss this via their Online Chat facility because all agents were busy and the Chat was automatically closed.

Shadow Tours

1/5

The new billing system charged me £2400 when my bill should have been £50. It has taken 4 hours on the chat and an hour on the phone to sort this out. They are a mare!