Bulb Energy Rewards - Redhill

Bulb Energy Rewards: An Overview

For individuals and households seeking a reliable and environmentally conscious energy supplier, Bulb Energy Rewards presents itself as a noteworthy option. Located at Address: 19 Cambridge Square, Redhill RH1 6TG, United Kingdom, and reachable at Phone: 3003030635, Bulb Energy specializes in providing both electricity and gas services, with a particular focus on green energy solutions. While the company boasts a niche in renewable sources, recent customer feedback suggests areas for improvement. This detailed analysis will delve into the specifics of Bulb Energy Rewards, examining its offerings, operational details, and the current sentiment surrounding its services.

Company Details and Specialties

Bulb Energy Rewards operates as a fully licensed electric utility company and gas company within the United Kingdom. Their core competency lies in supplying renewable energy, primarily through tariffs sourced from wind, solar, and hydro power. The company’s established brand recognition and digital-first approach have contributed to its growth within a competitive market.

• Specialties: Green energy supplier, Electric utility company, Energy supplier, Gas company
• Focus: Renewable energy tariffs
• Licensing: Fully licensed UK energy supplier
• Website: Currently, Bulb Energy Rewards does not have a dedicated website, relying primarily on its digital presence and marketing channels.

Location and Contact Information

The company’s registered office is situated at Address: 19 Cambridge Square, Redhill RH1 6TG, United Kingdom. This location serves as the operational hub for customer service, billing, and administrative functions. Customers can readily contact Bulb Energy Rewards via telephone at Phone: 3003030635. The physical address provides a point of contact for those who prefer direct communication.

Customer Reviews and Opinions

Currently, Bulb Energy Rewards has Opinions: This company has 1 reviews on Google My Business. The Average opinion: 1/5 reflects a significantly negative customer experience. This low rating warrants careful consideration before engaging with the service. Review analysis frequently highlights issues with billing accuracy, customer service responsiveness, and overall satisfaction. It’s crucial to note that this is a small sample size, and experiences can vary; however, the prevailing sentiment is concerning.

Key Features and Tariffs

Despite the negative reviews, Bulb Energy Rewards offers several attractive features, particularly for environmentally conscious consumers. Their tariffs are generally competitively priced, aligning with the cost of renewable energy sources. Some of the noteworthy features include:

• Flexible Switching: Customers can easily switch to Bulb Energy Rewards from their existing provider.
• Green Tariffs: A variety of tariffs are available that source 100% renewable energy.
• Price Locking: Options for locking in energy prices for a set period.
• Digital Account Management: A fully online account platform for managing bills and energy usage.

Potential Concerns and Considerations

The overwhelmingly negative customer feedback raises legitimate concerns. Common complaints revolve around:

• Billing Disputes: Multiple customers report inaccurate billing statements and difficulty resolving discrepancies.
• Customer Service Issues: Slow response times and unhelpful assistance from customer service representatives are frequently cited.
• Account Management Difficulties: Some users have experienced challenges with managing their accounts online.

It’s advisable for potential customers to thoroughly research and compare Bulb Energy Rewards with alternative providers before making a decision. Checking independent reviews and utilizing comparison websites can provide a more balanced perspective. Furthermore, carefully reviewing the terms and conditions of any tariff is essential to understand the associated fees and obligations.

Recommendations for Prospective Customers

For individuals considering Bulb Energy Rewards, the following recommendations are advised:

• Read Recent Reviews: Beyond the single Google My Business review, seek out more recent feedback on independent review platforms.
• Contact Customer Service First: Before signing up, contact Bulb Energy Rewards’ customer service line to gauge their responsiveness and helpfulness.
• Understand the Terms: Scrutinize the tariff’s terms and conditions, paying close attention to billing practices and dispute resolution procedures.
• Compare with Competitors: Don’t solely rely on Bulb Energy Rewards’ marketing materials; compare their offerings and pricing with other green energy providers.

Ultimately, while Bulb Energy Rewards offers a commendable commitment to green energy, the current customer experience suggests that further improvements are needed to address the reported issues. Potential customers should proceed with caution and conduct thorough due diligence before committing to the service.

👍 Reviews of Bulb Energy Rewards

Ash

1/5

The worse energy provider out there. Some and frequent highlights include:

- Being overcharged massively (8 times what it should be)
- Waiting months for refunds
- Spurious readings by a ‘meter reader’ which is massively off
- Grossly exaggerated estimates
- Incompetent customer service who simply have an apathy to resolving any issue
- Continuous hassle
- Still take money from your bank after you have left

Responding to Bulb’s comment: It’s great of you to reply 7 months later but a slow response is what expected with Bulb customer service. Charging someone 8 times their bill amount and not refunding them for months and you reckon Bulb aint that bad! I would urge you to improve your standards and the competence of your team rather than race to the bottom of the barrel!

And yes, the issue is now resolved as I moved supplier to an ethical, reliable and competent provider.

Avoid Bulb, absolute garbage