Cardiff Energy Supply Limited - Cardiff

Cardiff Energy Supply Limited: A Comprehensive Overview

For individuals and businesses seeking a reliable energy supplier in the Cardiff area, Cardiff Energy Supply Limited presents itself as a noteworthy option. Located within the Cardiff Business Technology Centre at Senghennydd Road, Cardiff CF24 4AY, United Kingdom, this company specializes in providing energy solutions. It’s crucial for prospective customers to understand the nuances of this supplier and assess whether their needs align with their offerings. This detailed overview will delve into the specifics of Cardiff Energy Supply Limited, encompassing its location, services, customer feedback, and key characteristics, providing a solid foundation for informed decision-making.

Location and Contact Information

The company’s physical address, Cardiff Business Technology Centre, Senghennydd Rd, Cardiff CF24 4AY, United Kingdom, signifies its commitment to operating within the local business community. This strategic location facilitates efficient service delivery and accessibility for its clients. For immediate inquiries or to discuss energy requirements, customers can readily contact Cardiff Energy Supply Limited via telephone at 2922250340. Although a dedicated website is currently unavailable, alternative communication channels and service information can be found through online searches and review platforms.

Specialties and Services

Cardiff Energy Supply Limited’s primary specialty lies in energy supply. This suggests they focus on providing electricity and, potentially, gas to residential and commercial customers. While specific service details may require further investigation, it is reasonable to anticipate offerings such as:

• Electricity Supply: Provision of electricity to homes and businesses.
• Gas Supply: (Potentially) Supply of natural gas, depending on their licensing and infrastructure.
• Billing and Metering: Accurate and timely billing services, coupled with meter readings.
• Customer Support: Assistance with account management, queries, and energy-related issues.
• Contract Options: Various contract lengths and pricing plans to suit different customer needs.

It’s advisable to directly consult with the company to confirm the precise scope of their services and available plans.

Customer Opinions and Reputation

Currently, Cardiff Energy Supply Limited boasts 11 reviews on Google My Business. The average opinion stands at 3.3/5, indicating a mixed customer experience. A detailed examination of these reviews reveals a range of perspectives. Some customers praise the company’s responsiveness and straightforward billing processes. Conversely, other reviews highlight concerns about customer service availability, difficulty resolving issues, and perceived pricing inconsistencies. It’s essential for potential clients to consider these varied opinions when evaluating the company’s reliability and customer satisfaction levels. Analyzing the specific issues raised in the reviews can offer valuable insights for prospective customers.

Key Characteristics and Considerations

Several key characteristics define Cardiff Energy Supply Limited. Firstly, its focus on local operations, evidenced by its Cardiff location, suggests a commitment to serving the regional community. Secondly, the relatively limited online presence, without a dedicated website, might indicate a preference for direct customer interaction through phone or other offline channels. Thirdly, the average customer rating of 3.3/5 necessitates a cautious approach. While not universally negative, it signals areas for improvement in customer service and potentially in pricing transparency. Prospective customers should diligently compare Cardiff Energy Supply Limited's offerings with those of other energy providers in the area, considering factors such as:

• Pricing: Compare unit rates for electricity and gas.
• Contract Terms: Evaluate the length of the contract and any early termination fees.
• Customer Service: Assess the availability and responsiveness of customer support channels.
• Sustainability Initiatives: Inquire about the company’s commitment to renewable energy and environmental responsibility.

Contacting the company directly via phone is strongly recommended to clarify any uncertainties and obtain personalized information regarding their services and pricing structure. Don’t hesitate to ask detailed questions about their billing procedures, dispute resolution processes, and any ongoing promotions.

👍 Reviews of Cardiff Energy Supply Limited

sharky6866

1/5

Customer service phones do not work correctly and keep cutting you off.
I first signed up to this company a year ago Sept 2017 and was overcharged on my prepayment meter, this took a few months to sort out and I had to contact the ombudsman to resolve the issue. The ombudsman awarded the case in my favour and offered me compensation of £50 to which Cardiff energy have still not paid to this date. My fixed term contract with them ended in September this year and no notification was sent to me regarding this so now I am on a contract which is far more expensive than competitors. If notification was given like they are obliged to do then I would have swapped to a more appropriate tariff.
This is a very poor service energy company and do not value their customers and also do not have the correct logistics to sort any problems out no matter how small so just avoid.

RJ

5/5

I have been with Cardiff energy since April 2018 and the service has always been brilliant. An email question always gets answered back in less than 4 hours, the prices are the best on the market and the service and correspondence is brilliant.
For such a small supplier they are definitely punching above their weight

Susan G.

5/5

I have been with Cardiff Energy since March last year and have moved and I am opening another account with them. They respond very quickly to email and have always been very quick to answer if I need anything. Not every gas supplier is open on the weekend but they get the job done. Highly recommend.

hopeful G. A.

2/5

Customer service phones do not work, I have tried for the past three days to call them but no luck; I have also emailed them several times and no one had the courtesy so far to reply. I have a fixed terms payment agreement, but this month I have been charged nearly double with no explanation.
Hopefully someone from the company will get in touch in the next couple of days otherwise I will simply change gas supply.

simon A.

5/5

I have been a customer of Cardiff energy Supply for 2 years. When ever I have had any issues they have been very quick to resolve the issue. There price has always been great for me.

R D.

1/5

Absolutely horrible customer service. The one positive review is from an employee of the company!! STAY AWAY

They have one person managing all of their services. She makes mistakes and then blames customers for it. The manager's only excuse was that they are a new company so processes are changing all the time.

First, it took months to even get signed up. Second, they failed to get the right information so mis-charged me and then refused to refund me.

Customer service was yelling at me and telling me I don't know where I live. How is that even possible?!

Emma P.

5/5

I have recently joined up with prepayment. They are uber well priced and really nice staff each time I've called. I will be recommending to my friends.

Vincent P.

5/5

Amazingly well priced gas in fact the cheapest in the uk superb personal service and excellent staff keep up the good work,being in the forefront of the uk energy market........and no i am not an employee just know a damn fine energy company when i see it