Carphone Warehouse within Currys PC World - Birmingham

Amelia Q.

Really poor service. I waited 25 minutes for someone to come and sell me a phone before giving up and walking out- a staff announcement was put out 2 or 3 times but nobody came. If you want business you need to employ more staff and ideally friendlier ones too! Total waste of time.

Shyman Z.

Had a really bad experience of the Carphone Warehouse desk inside Selly Oak Curry’s. Firstly, the shop opens at 10am, not 9am. Secondly, no one came to serve me so I walked out after waiting nearly 10 minutes even though there were several staff members walking around the store trying not to make eye contact with potential customers. The level of customer service by staff in this branch of Curry’s was shockingly poor. Very disappointing as my previous experience of this Carphone Warehouse desk was good.

Nicholas W.

Telephoned on Sunday morning after 10.30. No answer! Not surprised as when i arrived he wasnt even on his own department! One of the Currys staff had to fetch him! Checked stock avaiability just before i left and was showing availabilty, When i arrived they had never had any today, and couldn't even order one.So the stock check information is meaningless. Waste of time!!!
Wont be going back.

Ian D.

Large store with plenty of stock and staff. Got a refund for an online order here with no problems whatsoever. Very impressed with selection of wearables/tech on display; very few places these days where you can go and see/try out smart watches or Amazon echo, etc. Ample free parking.

Alex A.

Ordered a new washing machine from on Thursday 12th for a Monday 16th delivery. Delivery window was 7am to 7pm & I arranged a day off work. The machine arrived broken, like it had been dropped. They took it away & ordered another for Tuesday.

My partner takes that day off work and IT HAPPENS AGAIN. Another broken machine! They take it away AGAIN and re-order for Saturday.

It arrives and the crew doesn't have the tools to fit it! I had to do it myself! They promised a £30 'sorry' voucher that I've still not had, over a month later. DO NOT BUY FROM THEM.

UPDATE: My parents bought a cooker from them without me knowing. Now they tell me THAT arrived broken too and they're having a replacement sent out.

Worst retail company I've ever seen.

Abdul K.

You always have to go and dig out assistants in this store, despite them always seem to be hanging around in groups at the back or in and around the store. They never present themselves until you have been knocking about the store for a good 15 minutes. Its as if they are doing you a favour, not their job.

Kasim M.

Very poor service, advised my delivery was due on a Wednesday and now waiting 3+ days and still nothing. Rang up customer service (waiting 30mins) and finally get told my order will arrive in 1+ week. Very poor all round service from in-store and customer service line, no communications about my order being delayed and now without my live contract for over 1 week. Didn’t even get any sort of compensation from the store about this poor service.
Won’t shop at currys again after this poor experience!!!!

dot F.

Went into selly oak branch tonight as my contracted phone had broken and I needed to purchase one. A young man I think his name was Paris, hope I got it right he was amazing helpful and supportive , I did not feel like he was trying to hard sell, he was so helpful with my phone and even set it up for me , I will definitely be thinking of switching from ee when my contract runs out .a great service well done young man